Royal London Help

@missehynes Hi @missehynes. Please accept our sincere condolences. I am sorry to hear of the issues you have faced when trying to contact us. If you can please send us a direct message with the details and we can certainly assist with this. Thanks, Sarah

@grumpyman13 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp Is your website broken ? Why is there no way to check ? I phone you and have to listen to so many options, none of which lead to someone who can answer a simple question like this !!! then I just got cut off !! why can you provide a simple email service!!

@adamabyss Hi @adamabyss, if you could please send us a direct message with your details and we can certainly look into this for you. Thanks, Sarah

@RoyalLondonHelp Ireland.

@RoyalLondonHelp is there some issue with your website? We cannot login since yesterday and we get this error:

@travu2yell Hi @travu2yell, I am not aware of any issues with our website currently. If you are still having issues then please send us a direct message with some further information, so we can look into this further. Thanks, Sarah

@RoyalLondonHelp Your website seems to be down ??

During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Thursday 2 January 2025. You can use our help form to submit your query and our team will pick this up when our offices reopen: ow.ly/jUFQ50UvOOn

@Sarah_C_Stokes Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp please can you advise how much longer your Tell us about a Bereavement webpage will be under maintenance. Been trying unsuccessfully since Friday and found the call handler unhelpful. Thanks.

@jhudd0102 Hi @jhudd0102, I am sorry you are having issues using our website. I have not been made aware of any issues relating to the website. if you could send us a private message with your details we can look into this. Many thanks, Louise

@RoyalLondonHelp I am trying to use your website it is slow and keeps freezing is there a problem or it it always like this ? I can’t look at my account

@Tanhouse1 Hi @Tanhouse1, please could you send us a direct message with your details so we can look into this for you? Many thanks, Louise

@RoyalLondonHelp the government forced me to use an IFA when transferring a DB to a RL DC pension five years ago costing £10K. Please can you confirm that because the IFA was attached to my pension they received payments from RL each year after the transfer?

@nigelingofink Hi @nigelingofink, please could you DM us with your details so we can check this for you? Many thanks, Louise

@mjrhysevans Hi @mjrhysevans I am sorry for any issues you are facing. If you can please send us a direct message with your details and we can certainly look into this for you. Many Thanks, Sarah

@RoyalLondonHelp hi is there a generic issue with the regular browser login. I sign in but get directed to the QR code for the mobile app which I already updated and can’t access my account. It’s only possible by clear cookies and history. The Cookie Monster is in overdrive!

@Designs_JoanK Hi @Designs_JoanK, I am sorry for the issues you are having in relation to your notifications. Please could you send us a private message with your details so we can look into this? Thanks, Louise

@RoyalLondonHelp You’ve turned on text notifications but you’re sending me 2 at the same time! Confusing!

@ImagineAst Hi @ImagineAst, please could you send us a direct message with your details so we can help with this? Many thanks, Louise

@RoyalLondonHelp I’m trying to register my account but it says that a record can not be found

@vlparks092 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp I can't log into my account as it has asked for mobile verification but haven't received mobile code. I have given the correct number.

@thestows Hi @thestows, please could you send us a private message with your details so we can look into this for you. Many thanks, Louise

@RoyalLondonHelp I have been seeing this message for about 2 weeks on the app, is it just me or is there a platform wide problem

@itsmeitsmeandy Hi @itsmeitsmeandy, I am sorry to hear of this issue you are facing. please could you send us a private message with your details so we can look into this for you? Many thanks. Louise

@RoyalLondonHelp now i have calmed down, please explain why you are forcing me to use a pension advisor who will charge at least £1000 to access my pension pot when i have already taken advice from pension wise and know exactly what option i want?

Following the impact of the widespread IT outage affecting a number of organisations globally, all Royal London's services are back up and running and operating as usual.

@XxPuReEmperorxX Hi @XxPuReEmperorxX please send us a direct message with your details and we can certainly look into this for you. Many Thanks, Sarah

@RoyalLondonHelp I am trying to activate my policy. But when I go through client review I am getting an error message Any support?

@sithespur Im glad to hear this is now sorted for you! Many thanks, Rachael.

@RoyalLondonHelp Just checked and I now have access through the app. Thanks 🙏

@RoyalLondonHelp is there any particular reason I can't log in via the app or website?

@sithespur Hi Simon, please can you direct message us with your details and policy details so I can pass this over to them. Thank you, Rachael.

@sithespur Hi, please can you DM us with your details and email address and I will check with our web support team whether there is a known error. Thank you, Rachael