Royal London Help

@Tanhouse1 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondon @RoyalLondonHelp Please can someone confirm the steps to move a drawdown pension from RL to another pension provider? There 'award winning' customer service team are worse than useless. Do not adhere to promised service levels and are a hindrance to service!!

@Tanhouse1 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp Contacted via DM on November 28, 2025. No contact since from royal London which sums up the level of customer care you receive with the company!!

@RoyalLondonHelp the government forced me to use an IFA when transferring a DB to a RL DC pension five years ago costing £10K. Please can you confirm that because the IFA was attached to my pension they received payments from RL each year after the transfer?

@adamabyss Hi @adamabyss, please could you send us a direct message with you details so we can look into this further for you? Many thanks, Louise

@RoyalLondonHelp hello, your online portal has been down for months - I called back in February and was told it would be fixed soon? Any progess, because we cannot even login and see our pension information?

@TimothyAziz Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp Do you ever pick up the phone?

Following the impact of the widespread IT outage affecting a number of organisations globally, all Royal London's services are back up and running and operating as usual.

@cedricbrasey Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp I've called a few times now and each time i spend about 30 + minute on hold and no one answers then phone. Does anyone actually work here?

@cedricbrasey department so they can assist you. Many thanks, Rachael. 2/2

@cedricbrasey Hi, I am sorry to hear you are experiencing delays on the phone lines. Please can you confirm your full name, NI number, type of plan you hold and policy number for me? If you would like to tell me your query and provide your contact details I will pass this to the relevant 1/2

@missehynes Hi @missehynes. Please accept our sincere condolences. I am sorry to hear of the issues you have faced when trying to contact us. If you can please send us a direct message with the details and we can certainly assist with this. Thanks, Sarah

@grumpyman13 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp Is your website broken ? Why is there no way to check ? I phone you and have to listen to so many options, none of which lead to someone who can answer a simple question like this !!! then I just got cut off !! why can you provide a simple email service!!

@adamabyss Hi @adamabyss, if you could please send us a direct message with your details and we can certainly look into this for you. Thanks, Sarah

@RoyalLondonHelp Ireland.

@RoyalLondonHelp is there some issue with your website? We cannot login since yesterday and we get this error:

@travu2yell Hi @travu2yell, I am not aware of any issues with our website currently. If you are still having issues then please send us a direct message with some further information, so we can look into this further. Thanks, Sarah

@RoyalLondonHelp Your website seems to be down ??

During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Thursday 2 January 2025. You can use our help form to submit your query and our team will pick this up when our offices reopen: ow.ly/jUFQ50UvOOn

@Sarah_C_Stokes Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp please can you advise how much longer your Tell us about a Bereavement webpage will be under maintenance. Been trying unsuccessfully since Friday and found the call handler unhelpful. Thanks.

@jhudd0102 Hi @jhudd0102, I am sorry you are having issues using our website. I have not been made aware of any issues relating to the website. if you could send us a private message with your details we can look into this. Many thanks, Louise

@RoyalLondonHelp I am trying to use your website it is slow and keeps freezing is there a problem or it it always like this ? I can’t look at my account

@nigelingofink Hi @nigelingofink, please could you DM us with your details so we can check this for you? Many thanks, Louise

@mjrhysevans Hi @mjrhysevans I am sorry for any issues you are facing. If you can please send us a direct message with your details and we can certainly look into this for you. Many Thanks, Sarah

@RoyalLondonHelp hi is there a generic issue with the regular browser login. I sign in but get directed to the QR code for the mobile app which I already updated and can’t access my account. It’s only possible by clear cookies and history. The Cookie Monster is in overdrive!

@Designs_JoanK Hi @Designs_JoanK, I am sorry for the issues you are having in relation to your notifications. Please could you send us a private message with your details so we can look into this? Thanks, Louise

@RoyalLondonHelp You’ve turned on text notifications but you’re sending me 2 at the same time! Confusing!

@ImagineAst Hi @ImagineAst, please could you send us a direct message with your details so we can help with this? Many thanks, Louise

@RoyalLondonHelp I’m trying to register my account but it says that a record can not be found

@vlparks092 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

@RoyalLondonHelp I can't log into my account as it has asked for mobile verification but haven't received mobile code. I have given the correct number.