JANE RESPONSE OFFICE

@bexiebaby_x Hello @bexiebaby_x We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@Sshantasm @RoyalMail They’re shocking, I paid nearly £10 for a letter to be delivered next day and nearly 2 weeks later they received it, and to no shock Royal Mail refused to refund me even with the receipts.

@IanOTimelord Hello @IanOTimelord We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail How do I know if my item will be delivered? It should have been delivered last Saturday but you claimed i wasn't in when I was & I have a ring doorbell to prove you didn't attempt to deliver it

@Skinns1982 We're sorry for what happened kindly follow back and send us a message via DM

@RoyalmailOff Hello I ordered a parcel to be delivered 48 hours which was sent Monday. On Wednesday I was told the parcel was out for delivery but never delivered. This happened again Thursday, Saturday and Sunday - still nothing. Tracking number is TN099013461GB

@RoyalMail how can I contact you regarding a concern of a delivery?

@RALPHAL32042451 Hello @RALPHAL32042451 We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail hmmm been trying to contact someone at Royal Mail, I’ve now been on the phone for 41 mins, we need to try harder

@streetpa Hello @streetpa We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail I posted a letter on Wed 1st April. First class. Still not arrived. All it had to do is travel 20miles. This is a regular occurrence. UK Royal Mail Postage service is failing. I would like my stamp money back. How do I get a refund?

@KirstDoc Hello @KirstDoc We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail this is disgusting!! This parcel has taken 30 days to get to me!! So much so I have asked the sender for a refund I thought it wanst arriving at all. God forbid anything important needs sending. Not acceptable

@Pandor1caOpens Hello @Pandor1caOpens We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail , I have contacted you numerous times. I am not going to be on hold for 50 minutes when I have phonecall anxiety..I have messaged you. Please Contact me concerning the item I am waiting for..Thank you

@thelingerierae Hello @thelingerierae We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

@RoyalMail I really need some help with a parcel that’s just gone missing! It was meant to be delivered last Saturday to some friends. Please help. Tracking is YA806372925GB

@Shalltailors Hello @Shalltailors We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you

I submitted a refund claim 22 January 2026 with all the relevant paperwork. I am still waiting for a response. @RoyalMail states it should take at least 30 days to make a decision. I have heard nothing at all. Can someone please get in touch and arrange for my refund.