RunRiverRun

@RobKrause83 @CityPowerJhb @MAK__25 It's a joke. No updates on Killarney except when they said there was power... Only for it to be bullshit. @CityPowerJhb @CityofJoburgZA this is disgusting. Please supply us with the updates you're supplying to other areas.

@CityPowerJhb @MAK__25 It is now nearly 24 hours and we are not provided any information on the nature or the fault or what is being done

#CityPowerUpdates #CityPowerOutages #AlexandraSDC We are aware of an outage affecting customers in Bramley and possible surroundings. Operators are attending this outage. More information will be provided once available. We apologize for the inconvenience caused. ^NT

@CityPowerJhb How are these outages getting sorted so quickly? Killarney has been off since 2:30 am! Please supply an urgent update.

#CityPowerUpdates #RandburgSDC Olivedale Clinic Switching Station Windsorway Distributor: Power is fully restored. Outage was caused by a cable fault. We apologise for the inconvenience caused. ^KM

@The_Ray_Gunn @CityPowerJhb Yes please. We'd all like an honest update. It's been 15hours.

@CityPowerJhb @Run1River Security at Cydna report that there is 1 guy there with 1 vehicle. Doesn’t think there is any work happening. Do you have anything truthful to say about the matter ?

#CityPowerUpdates #InnerCitySDC *John Ware Substation* (Premier Milling distributor) tripped. There was double fault on the cable, first fault isolated and backed hence the 5% restored. The remaining 95% is on the second fault, team is on site busy with repairs. ETR is 18h00, should all go according to plan. We apologise for the inconvenience. ^IM

@CityPowerJhb @Shirav_Khadaroo Yes, I think more regular updates would help! We need to know what to expect and an etr PLEASE!

@Shirav_Khadaroo Hi, customers will be kept updated on new developments. We deeply regret any inconvenience.^MB

#CityPowerUpdates #InnerCitySDC  Houghton, Killarney and possible surroundings: Power has not been fully restored.  Please pardon us for the erroneous update, previously posted. We shall keep affected customers posted on changes. ^IM

@OneCartZA how come if I have a OneCart voucher above the value of my shopping, it refuses to include the delivery fee? With a R500 voucher and a list to the value of R430 why doesn't that additional credit cover delivery?

@tymebankza Your call centre is also hanging up on people. This happens so often, we are tired. I got stuck somewhere with no way to do anything. Thank goodness I could draw SOME money at pnp before everything went to shit.

UPDATE: We are experiencing issues with card transactions. We are urgently attending to the issue and will advise once resolved. Apologies for any inconvenience caused. Note: Any transaction(s) that failed and money taken from the account will be automatically reversed.

But doesn't actually take action. I'm still getting emails saying they don't have enough info to process the refund. Which is it @WOOLWORTHS_SA? STILL no answer as to why this is such a difficult ask, or why I was blatantly lied to several times by woolworths representatives

From @WOOLWORTHS_SA for items that I never received? The onus is on you, and you have yet to solve the problem or take any corrective action that I can see. I don't have my refund which will now 'take 7-10 days' rather than 3-5 as I was initially told. Your team 'investigates'/3

@WOOLWORTHS_SA the saga continues. I was contacted on Friday to say that my refund has been processed (3rd time's the charm right?) after not being refunded for out of stock items in an order from 24 September. My emails are still just being forwarded and the buck passed. 1/

@WOOLWORTHS_SA I know you are 😔 it's not the SM team's fault and you guys have been the MOST responsive. But I'm going to lose my mind here... I have put the consumer council in cc on my emails. @CPA_QA let's see if anyone responds to those. 😢

@Run1River We're so sorry 😭

@WOOLWORTHS_SA week 3 of waiting for my refund... Or at least a call back explaining why your call centre agent lied to me for a week.

@WOOLWORTHS_SA Still nothing, not so much as a peep.

@Run1River We've escalated this with the Dash team and asked that an agent reaches out to you with an update.

@YumzyBumzy @WOOLWORTHS_SA I won't give up, purely on principle. I was happily chatting to a call centre agent for over a week who told me my refund was processed. Come to find out she blatantly lied and nobody knows why. Woolies must sort it out. I can do this every day if need be.

@WOOLWORTHS_SA 2 weeks, many calls and lies later. Please refund me for out of stock items on my woolies dash order! I don't care what your process is, every interaction with your team has been fruitless and costly.

@WOOLWORTHS_SA They. Aren't. Doing. It. No matter how many times you tell me this, it's not getting done.

@WOOLWORTHS_SA @CPA_QA Will DM

@Run1River @CPA_QA We're super sorry for letting you down. We’re going to ask Dash to prioritise this, and they’ll work hard to ensure this doesn’t happen again. Could you please share your order number, email address and cell number?

@CPA_QA please advise. It's been over 2 weeks since I placed a @WOOLWORTHS_SA woolies dash order. Items were out of stock. Never refunded, and lied to by call centre repeatedly. Spent a fortune on calls that weren't returned.

@WOOLWORTHS_SA Really though? Because I've yet to hear from anyone.

@Run1River Hi there! We have not forgotten about you. We are taking it up with our Dash team, who'll be in touch with you directly.  We're super sorry for the inconvenience.

@WOOLWORTHS_SA just real quick... Been waiting for a refund from you for almost 2 weeks. Spent well over R300 in additional cost waiting on hold and talking to your call centre. Never call me back even when they promise to. I'd like assistance NOW please.