Ryan O'Nell

@tipyn2903 @TechyTy @grimm26 @gitlab @sytses I'm the sales leader for our Commercial clients. We appreciate your feedback and contribution to improving our processes. Here is a link to the issue I've created (gitlab.com/gitlab-com/sal…) and please feel free to contact me directly if you have any challenges in the future.

@TechyTy @grimm26 @gitlab @sytses 👋🏼 I'm the PM for licensing and billing, and I wanted to personally reach out and apologise for this. We are actively working on improving our portal and renewals is a big focus area. If you would ever like to talk and give me direct feedback, my email is luca@gitlab.com ❤️

Hey @gitlab (CC @sytses ). We have 4 days left on our GitLab EE Starter license and we’ve been trying to reach someone to renew for >25days now, but y’all are making it hard to give you money... help please?!

@bjarkih @sytses Thank you @bjarkih. We appreciate your feedback! Please reach out to me if ever have trouble contacting us.

@sytses All done 👌thank you guys for an awesome product!

Today I heard from a customer that didn't receive a reply from us after wanting to renew. If we didn't get back to you please feel free to DM me and we'll fix it.