Prime South Africa

@KustaMkhuseli11 Hello, how can we help you today?

@SAPrimeMeridian hi

@Lakitah154379 @Radio2000_ZA "Hi Lakitah, we're sorry for the delay in resolving your claim. We've escalated this to our team for urgent investigation. Thank you for your patience.

@SAPrimeMeridian is disrespectful. I have lodged my claim in December and till 2day they have not given me the outcome of the claim. I have been patient for so long. When I follow up they tell me that their so apologetic but their still finalising the claim😭#pmd @Radio2000_ZA

@unathimulaudzi @hellopetercom Hi @unathimulaudzi , sincere apologies for the delay. Our Market Conduct team is looking into this, and we've requested feedback. Appreciate your patience.

@unathimulaudzi @hellopetercom Hello. We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

@Ongie_Nokx Hello, We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

I just wish insurance companies showed and gave the same energy when we claim like they do when phoning us to take out insurance and debiting our accounts. 3 weeks later still nothing 😡 @SAPrimeMeridian 🚮

@Kamohelo_deluxx Thank you for providing your details, we have escalated your enquiry to our Market Conduct team to investigate the situation surrounding your claim.

@SAPrimeMeridian Claim number 101247740

@insuranceombud good day, I need a assistance in laying a formal complaint against my car insurance @SAPrimeMeridian please help how can I go about it. Regards,

@Kamohelo_deluxx Hello Duffle please provide your policy details and one of our client services professionals will contact you to provide clarity on your enquiry. Kind regards, the PMD Team.

@SAPrimeMeridian Voestek it’s 3 months now I’m still waiting for my money

@DuniSoul Hello DuniSoul, We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

Can we talk about how @SAPrimeMeridian is giving me the runaround after their client bumped my car in June. Still no formal communication, I must follow up every day. The 30 working days for validation passed awhile back and now being told I’ll get an outcome on the 15 sept. Help

@lesegoseabi @Rele_Mile @firstforwomen We sorry for any inconvenience you've experienced. To ensure that you no longer receive calls from our call centers, could you please provide us with your details? We apologize for any frustration this may have caused, and we'll make sure to address this matter as swiftly.

@Monnatsoko_ZA @insuranceombud We sorry for your experience. We would like to help you and provide the necessary clarity. Please contact our complaint team on 0117457800 or via legal@primaryasset.co.za with your claim or ID no. so that we can assist. Without this information we can't address your specific case

@SAPrimeMeridian @insuranceombud Reach out to you first, you joking right? It's been 3 weeks calling your office without assist, no feedback, no one calls to update, I'm the one doing the calling daily, my calls gets hung on, it's a month now since my claim.... Don't give me scripted answers just to look good

@KgomotsoSandra Hello Kgomotso, we have located your claim and have requested our team to contact you back regarding your claim.

@SAPrimeMeridian been calling Tel 011 745 7800 to return call for claim CL101265763 it's on auto drop.

@Kamohelo_deluxx Hello Duffle, we located your claim and have escalated this to our team.

@SAPrimeMeridian I’ve been trying to but no luck don’t understand why.. but here’s my claim number CL101247740

@SAPrimeMeridian I'm highly disappointed with the service I'm currently getting. It took a whole 4 weeks for my claim to be approved while you guys had all the information you needed to process the claim. Took another two weeks for the parts be delivered.

@Kamohelo_deluxx Hello Duffle, you welcome to send us a direct message.

@SAPrimeMeridian can I send them via Direct Message

@Kamohelo_deluxx @SivuyileMathe Hello Duffle, We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

@SivuyileMathe @SAPrimeMeridian Scam this insurance I’m currently going through the SAME issue going into 3 weeks I still don’t have my car..

@SivuyileMathe Hello Sivuyile, we have located your claim and our team will be looking into this. They will call you back in the next 1-2 working days with feedback on your claim.

@SAPrimeMeridian PMD Claim No. CL101235591: That is my claim number, I believe you should be able to pull my details using that. You can give me a call. It's almost 2 months now since I claimed and my car is still not fixed and I struggle a lot without it.

@SivuyileMathe Hello Sivuyile, We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

@SAPrimeMeridian Then the repairer I was told to take the car to is just mizing me, my car has been there for almost two weeks now, mind you they just need to change the bumper and one headlight, fix a couple of scratches.

@ErasmusBongani Hello Bongani, We would sincerely like the opportunity to address your concern. Kindly forward your preferred contact details and policy number and we will arrange for one of our highly trained Market Conduct Professionals to contact you. Kind regards, The PMD Team

@SAPrimeMeridian Send you details never reply useless

@SAPrimeMeridian is time wasting insurance my car was involved in accident on 29 March 2023/ to day is 07 July 2023 still no feedback from them. Useless insurance on all time, there call centre us Fucken useless.