SHG (customer services)

⛔ This X page is now closed. We'll no longer be posting or replying to comments from this page. 💡 But we're still here to provide you with updates about Southern Housing & offer support if you need it. Just follow us at @SouthernHsg_UK to keep up to date with the latest news.

We’re committed to improving our services, and these upgrades are an important step toward delivering a better experience for you. Our contact details and opening times can be found here on our website: pulse.ly/v7hed8yn6q (Post 5 of 5)

🟢 Online Services: Our website and customer portal remain fully operational, so you can log in to check your rent balance, make payments, and report repairs as usual. We appreciate your patience and understanding while we resolve these issues. (Post 4 of 5)

IMPORTANT - Contact Centre Update Please find a further update following the upgrade to our Call Centre systems for those contacting us about homes previously managed by SHG (Southern Housing Group). (Post 1 of 5)

We appreciate your patience and understanding while we resolve these issues. We’re committed to improving our services, and these upgrades are an important step toward delivering a better experience for you. 🔗Find out more: pulse.ly/yhrm8bjl2p (Post 4 of 4)

🔴 Online Services: Our website and customer portal remain fully operational, so you can log in to check your rent balance, make payments, and report repairs as usual. (Post 3 of 4)

⚠️IMPORTANT - Contact Centre Update Following this week's upgrade to our Call Centre systems for homes previously managed by SHG (Southern Housing Group), we’re continuing to experience high call volumes and some technical issues. (Post 1 of 4)

🔴Online Services: Our website and customer portal remain fully operational, so you can log in to check your rent balance, make payments, and report repairs as usual.

🔴Payments: We're unable to take payments over the phone at the moment. However, you can still make payments quickly and securely via our online customer portal.

⚠️Following this week's upgrade to our Call Centre systems, we're currently experiencing high call volumes and some technical issues. We kindly ask for your patience and request that you only contact us by phone for urgent or emergency matters. 🔗pulse.ly/6gbbmlldkl

⚠️Want to contact us about a home previously managed by SHG? Our contact centre will be unavailable between 15 January and 16 January while we update our telephony platform. 📞We'll only be able to accept emergency calls during this time. 🔗Find out more:pulse.ly/4abhbndfr0

We’ll be signing off on X on Tuesday 24 December from 3pm. We’ll then be back to respond to any online enquiries from 9am Thursday 2 Jan. You can find our office opening hours and how to contact us over the festive period here on our website 👉 pulse.ly/gfbgojhpl1

@beehiveginger Hi Gwen, we've responded to your Direct Message here on Twitter about this matter. Thanks, Tom

@SHGcustomers I have tried to report a problem with my electricity and did not get through until today. My household is getting shock each time we used the light switch in our home after southern put in a fan. Now southern housing is saying to wait until the 12th Telford repair

@beehiveginger Hi Gwen, we've received and responded to your Direct Message about this matter. Thanks, Adam

@SHGcustomers is it legal for Southern Housing to have us living in a property whereas we are getting electric shock and cannot do anything until the 12th December. Is that even legal for southern to put my household in this type of danger

@beehiveginger Hi Gwen, we've responded to your Direct Message about this matter. Thanks, Adam

@SHGcustomers do you as my landlord believe that my household should have to wait until the 12th of this month to fix our faulty electrics and put our lives in danger? #SouthernHousing #housingassociations #socialhousing #disrepair

@beehiveginger Hi Gwen, we've received and responded to your Direct Message with regards to your enquiry. Thanks, Adam

@SHGcustomers - Can you advise to when your training will be finished today, so your repair helpline can help tenants. At the moment you are only offering emergency repairs And it is during working hours