Sport Chek

@Rkmoray20129 Hi, Rick. We are sorry to hear that you had a poor experience in one of our stores. Please send us a private message with more information as well as your contact details so, we may address this situation. We strive for all of our associates to provide the best customer service.

@SportChek I'm glad you are doing so well, that you don't need anybody customers. I've been standing inside the men's shoe department for 10 minutes at Hillcrest mall and absolutely nobody was there to help me, and I didn't see anybody at all. somebody else will get my money

@Air_Wolf_100 If you have signed up for our email community, please note that it can take up to 48 hours for your Welcome Email to arrive. Hope this helps.

@abloobean Hello. We are sorry to learn this. Could you please send us a private message with more details about this issue? Thank you.

@SportChek Why yall keep cancelling my order? Shouldn’t have to call to see why my stuff was cancelled. Just trying to get me a bike and I swear its impossible from y’all.

@My_Best_Theory Hello, Adam. We are sorry to hear this. Could you please send us a private message with more details about this issue, as well as with your email address and order number? Thank you.

@jessiet42880432 Hi Jessie, could you please send us privately your name, email address and order number so we can have our Customer Service team look into this? Thank you.

@SportChek Ordered a $112 women’s jacket, received an Adidas men’s T-shirt. Returned it (confirmed Jan 27), waited 8 weeks, then on Mar 24 you refused refund saying it’s “not in your system.” You took the item back AND kept my money. How is this acceptable?

@Optimusx_Prime Hi! These are just our security tags, these boxes have not been opened. Don’t worry - here are no tickets in the boxes, you have to enter your receipt at mysteryminiballs.ca to enter the contest. Good luck!

Almost all these mystery boxes at one of @SportChek stores in Canada are already open. These boxes are supposed to have tickets for @FIFAWorldCup

@singhdeepak310 Hello, Deepak. We are sorry to hear that. If you wish for us to follow up, please send us a private message with your email address and order number. Thank you.

@SportChek Order took two weeks to get delivered. One of the items could not be “fulfilled” and they only got to know about the item is not available after 10 days of processing time after the order was placed. Can’t order it from the other store as they no longer have it.

@DarthDiggity Hi, we would like to look into this situation with you, can you please contact us at 1-877-977-2435 (Option 4) or fill out the following form: sportchek.ca/en/customer-se… Thank you.

I bought them @SportChek just over 6 months ago. So, while your buying brand new shoes, you may actually be buying expired shoes. You leave thinking you have a 2 year warranty, but you have none. What a scam! And before Nike contacts me again… 2/

An update on @Nike ripping me off. Bought these shoes. 3 months later the bottoms fall off. Contacted Nike, they tell me that while there’s a 2 year warranty it does not apply to my shoes because they were manufactured 3 years ago. 1/

@abel1738_ Hi, there. We're sorry to hear this. Please send us a private message with your order number and contact information. We'll be sure to forward them to our internal team. Thank you.

@SportChek This is disappointing. My box came as damaged. I do collect boxes so this is a big deal. I need someone to get back to me pls, Need to fix this issue

@Br43d3nR Hi, there. We're sorry to hear about your experience. Could you please send us a private message with your order number and contact information? We'll be sure to look into this for you. Thank you.

@SportChek I placed an order for a pair of shoes on your website with my credit card and my gift cards. Instead of accepting my order you used my gift cards and charged me for the amount and did not place my order. This is unacceptable and you will not be having my service again.

@jonismrnibs Hi, Jonathan. Please send us a private message with more information about your experience, the store you visited and the product details so, we may look into this further. Thank you.

@SportChek so how come a Canada jersey is $150 online I can order it and pick it up but in store. But it’s $180 and they refuse to give it to me for 150. How does that make sense? Same jersey same SKU number.

@mdpoitras Hi Michael, please reach out to our customer service team at 1 (877) 977-2435 or sportchek.ca/en/customer-se…. Thank you.

@SportChek So 1 hour pick up apparently doesn't mean 1 hour at Sport Chek? Ordered this at 11am, went in at 8pm only to be told it wasn't ready. Super frustrating. Can't take more than a few minutes to pick an online order and move it to the front.

@MartyMcf1eye Hi, there. We are sorry to hear that you had a poor experience in one of our stores. Please send us a private message with the store you visited and your contact information so, we may address this situation. We will do all we can to ensure this does not happen again. Thank you.

@SportChek I have to wonder how many 10’s of millions of dollars this chain looses in revenue due to mismanagement. 4 people in the shoe dept , 0 staff . 3 staff members hanging clothes , 3 attempt to buy something in the last 6 weeks . Very sad .

@ShabbirKho44738 Hi, Shabbir. We're sorry to hear that. Please send us a private message with your order number and contact information (full name, phone number and email address) We'll forward them to our internal team for a follow-up. Thank you.

Hey @SportChek, this is how a 'premium' pair of Jordan 4s arrives when you skip the shipping box. 🗑️ Completely unacceptable for a collector's item. How do you plan to fix this? #SportChek #Jordan4 #CustomerServiceFail

@brentjonjes807 Hi Brent, we're sorry for this inconvenience. Send us your contact information and order number and we will pass it along to our Customer Service team to follow-up or fill out this form sportchek.ca/en/customer-se…

@SportChek spent 2 hours on the phone trying to get a $244.04 refund for an order YOU cancelled. I was told no one can help until Tuesday. 2 hrs on 4 different phone calls with conflicting messaging.This is unacceptable. Manager/supervisor says there is nothing they can do 🤦‍♂️

@Splats05 Hello, Tina. Could you please share more details about the issue you are facing, through private message? Thank you.

I hate website platforms that do not let you easily change your email address. Developers please fix this. Talking to you @sportchek and @SamsungCanada and @cancersociety and @BCFerries

@ericaleus Hi Erica, could you please provide us in private message with your contact details, so we can follow up?

@SportChek This is how you are “proudly Canadian”?…..We bought these as a gift during your current @Nike 30% off sale. But you marked up the price by $5 before you put the sale on? This behaviour does not align with Canadian values. You’ve lost a Canadian shopper.

@bradtheboss86 Could you please provide us in private message with your contact details (Full name, phone number and email address) so we can follow up?

@SportChek My recent order number 5043843812. When I placed the order online and used a $25 gift card, I noticed the $25 gift was not redeemed on my order and I'm expecting my order to be delivered today. Is there any way to have my order credited back for $25?

Does @SportChek never respond back to online inquiries?

@NotTupay Hi there, thanks for reaching out. Please DM us with the store location, your email address and phone number, so we can have our customer service team look into the matter. Thank you.