SWR Help

@johnineurope321 Hi John, the bus will stop at the alight only bus stop on Cab Road which is the road outside exits 3 and 4. ^JS

@SW_Help where is the 1:42am rail replacement bus from at Waterloo! No signs anywhere

@bowerhe Hi, unfortunately, the service has now been cancelled. The next Reading service is currently on the adjacent platform which will be held there to allow everyone on your service to board. I am very sorry for the disruption. ^JS

@SW_Help do you have any estimates for when we'll get moving again?

@SW_Help I'm on the 23:20 from Waterloo to Reading and it's showing as delayed, can you tell me why?

@Jefc484502Jefc Hi, the unit number was 701 011. ^JS

@SW_Help What was the fault on the train please?

⚠️ The communication alarm being activated on a train is affecting the railway at Clapham Junction. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@Jefc484502Jefc Hi, there was a fault with one of the doors on the train which could not be rectified. I am very sorry for the disruption this caused. ^JS

✅ Trains are now running normally following a fault on a train at Clapham Junction and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

⏱️ We have received an update and disruption to our services is now expected until 23:00. As the investigations are ongoing this may change but we will update you if it does.

✅ Trains are now running normally following a signalling problem at Ash Vale and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a signalling problem at Ash Vale, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 23:00. More information: southwesternrailway.com/disruption

⚠️ A signalling problem is affecting the railway at Ash Vale. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@Lefeyette1 Hi Lee, I am very sorry for the disruption this evening, you will be entitled to delay repay however taxi claim back is not in place on this route at this time. You will be able to claim delay repay via this link: southwesternrailway.com/contact-and-he… ^JS

@SW_Help I’ll just go to Farnborough and get a taxi. By the time I get to Aldershot I still have to wait another 20 minutes for the train to take me back to ash vale. After waiting 30 minutes because the last train to ash vale got cancelled. I get it isn’t your fault but this is awful

@Nothing87523570 @EJ_McGuinness Hi, we are not authorised to raise complaints through X. Hence the reason I have attached the complaints portal so the customer can raise this in the correct channel. This will lead to the incident being investigated thoroughly by the right team. ^RC

@SW_Help @EJ_McGuinness That’s pretty poor as a response. You could just directly note the fairly clear complaint here.

Genuine conversation I had at Vauxhall station today when my valid ticket didn’t work and I went to the ticket desk… Me: “Hi, [displays ticket] can you let me through the barriers please?” Ticket Officer [behind glass refusing to look at me]: “ I don’t work the barriers.” Me: “ I know, but there’s no one there to help me.” TO: “You’ll need to ask someone else.” Me: “But there’s no one there.” TO: “It’s not my job.” Walks away. Never even looked up. …. No attempt to even help me … honestly just replace everyone who works at stations with police officers to stop fare dodging, automate all the ticketing and put robots on the barriers. Doubtless service would improve 25% overnight. @trainline @south_railway

@Lefeyette1 Hi, please board the next service to Aldershot and make the change there to Ash Vale. ^RC

@SW_Help I’m trying to get to Ash Vale from Woking. 9:30 train to Alton said no longer stopping at Ash Vale, the 10pm still saying it will but who knows

@Lefeyette1 Hi, can you please advise what station you are stuck at? Where you are travelling to? ^RC

@SW_Help This is such a joke, I’ve travelled on the train 5 times this year, 4 times I’ve been stuck at a station now. How can it be this bad?

@EJ_McGuinness Hi, we are sorry you are not happy with your experience today. I would advise making a formal complaint via the complaints portal. I have attached a link. southwesternrailway.com/contact-and-he… ^RC

@SW_Help Yes - I suppose the issue, if you read the message. Is one of exceptionally bad customer service…

@EJ_McGuinness Hi, were you able to get through the barriers to complete your journey? ^RC

@SW_Help Read the message…….

@EJ_McGuinness Hi, how can I help? ^RC