Safelite

@slim_goodiemag Please send us a DM with your order info so we can look into this for you.

If your auto window is find a company other than @safelite they break car parts and give you the runaround when it comes to fixing them!!! What a trash company it’s a company that’s owned by another company!!! So you never get results!!! Time for my #lawyer

@NATE1984 We're sorry you don't agree with our team's assessment. If you’d like us to take another look at this, please visit: safl.it/3QZWl2O

@safelite I went back to the shop and they flat out said it was nothing they did and wouldn't even give it a second look I would appreciate if a technician came out to my house maybe with a mechanic to look at it i had to leave the car with my wife because im working out of town

@safelite just had my windshield replaced with you guys, and now my vehicle is doing.This took it back to the shop and there said, there's nothing they did to do this.

@johnjon_org We're glad to see you have an upcoming appointment so our team can look into this for you.

I trusted @Safelite to replace my rear window and honor their 30 day warranty on materials and workmanship. Just three weeks later, my windshield suddenly burst with no apparent impact or reason. I have video proof. I called them right away, showed the video at my appointment, and they immediately said it’s not covered under warranty—the classic runaround. Now they’re asking me to come back Monday to speak with a regional manager. In the meantime, I’m driving with plastic taped over the window because the glass they installed is clearly defective. We’ll see what happens. Has anyone else dealt with Safelite denying a warranty claim like this on a spontaneous shatter shortly after service?

@NATE1984 We're here to help, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.

@safelite My start stop system doesn't work.My car didn't start after I stopped and got gas.Somehow you guys screwed up my electronics

@BFitz619 This isn't the experience we want you to have. Please send us a DM with your order info so we can look into this.

@safelite how can I get some help? Trying to call and the AI customer service is useless. 2nd week in a row I’ve made an appointment and not had anyone show up

@DudeOfTheHouse We're sorry for the trouble.

Scheduled an appointment online with @safelite for tomorrow morning at my home, with an upcharge for AM time. They called a couple hours later that their tech is injured & if I wanted service I could bring it to their shop 45 minutes away. Ridiculous.

@jsbtarheel95 Sorry we let you down. This is not the communication we strive for and we'll do better.

Update: @safelite never showed up today. No contact to let me know anything.

@e_breeden Sorry for the trouble. We're working hard to get this turned around.

I've used @safelite in the past successfully. Currently,I'm having an awful experience! My first windshield was replaced 3/24/26. My rearview mirror fell off 2 days later while I was driving. It was re-replaced yesterday 3/31 and it fell off today. Next appt is in 10 days!!!

@AuntyHawaii Aloha! We currently specialize in full auto glass replacement and chip repairs only. Sorry we couldn't be more help but thank you for thinking of us.

@safelite ALoha.. i believe i only need the Silicone around the window replaced.. is this something you can do?

@mcgyver99 Sorry for your experience. This is not the communication we strive for and we'll do better.

Way to go @safelite , 2nd time trying to get my windshield replaced, you make me wait 12-5pm for you to show up, and then don't. No call, no text, nothing. Should have gone with someone else. #dumpsafelite

@srmduke87 Sorry we let you down. You can also visit mysafelite.com for quick assistance with warranty concerns.

PSA: Avoid @Safelite like the plague Two Saturdays wasted and still don’t have a functioning windshield - but I’ve logged quite a bit of time listening to their hold music as the poor call center folks try to find a supervisor who actually works on Saturday

@anthonyrinaldi We're here to help, send us a DM or you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.

Yo @safelite , I can’t figure out how to mark that I have a problem with your workmanship installing this windshield. The adhesive is separating on the cameras, and that’s not even mentioning how jacked up the install of the adhesive was initially. Your phone system gives me a total runaround so I sent a contact request on the website and haven’t heard a thing back. What on earth am I supposed to do here?

@inbodyd Hello Don, sorry you have concerns. Calibrations are guaranteed for 30 days. Please schedule a no cost follow up appointment at mysafelite.com so we can help.

Is no one home at @Safelite?

@Caroline_452 Safety's always top of mind for our team! Thanks, Caroline! If you have the chance to send us a DM with further details (such as location and time), we'll make sure to pass this along so the driver can be recognized. 😊

I just saw a @safelite driver stop to help a kid who had crashed on his electric bike! Safelite drivers are awesome!

@rosecoloredmeg_ If the service was not completed, the order will show as canceled. We recommend contacting your insurance provider directly for further assistance.

@safelite my husband went to one of your locations last week & was told they couldn’t fix the crack in his windshield, it needs to be replaced. Yet they still opened a claim with our insurance for a repair that was never done & your customer service line hangs up on people.

@swamphouseeden A manager or a technician will still need to take a look at the installation to maintain your warranty.

@safelite I appreciate that, but we went by the local shop here, they glanced at it. Said if we brought it by tomorrow they would see what they could do. It did not instill very much confidence, so we had to make the decision to just take it to the dealer. We would like our cc credited.

@safelite make sure you inspect the job completely. I knew I should have taking the LR to the dealer for this.

@BoernerEb We regret you did not receive the service you deserve.

@safelite let your dealer put in the windshields, or find someone local. It is worth the effort. Safe is not who the are cracked up to be.

@TheNeuroticHood We can help. Please DM us with your work order info.

@safelite How many times do you have to contact customer service before someone takes it seriously? 69 dollars for some wiper blades that I didn't order and didn't have installed isn't much...but I'd still like it refunded.

@lushlatitude Please DM us with the work order info so we can help.

@safelite your service is awful. Not showing up and stringing us along all day after my daughter drove home from college to have her windshield repaired. Make this right.