We’re excited to announce general availability of Sainapse - an all-in-one customer support engine that learns fast from the data you already have.
Sainapse delivers high accuracy with minimal setup. It learns your processes from past ticket data and connects to real-time sources via flexible SDK integrations, so it works across your enterprise applications - with a native experience inside your existing ticketing platforms and no change-management overhead.
Getting started is quick: most teams onboard data in under 30 minutes, and enterprise rollouts typically go live in ~4 days (provisioning → production). Along the way, Sainapse enriches your knowledge base and enables both agent assist and automated response generation.
Sainapse supports 39 ticketing platforms and 21 CRMs today, and can ingest OpenAPI (Swagger) definitions to onboard thousands of internal and third-party APIs. With native apps for Salesforce, ServiceNow, and Freshdesk, responses render where your teams already work.
In the last 30 days, Sainapse has served 2M+ tickets in production, helping automate support at companies like Ford, Avery Dennison, and Freshworks. Sainapse has achieved up to 93% deflection over the last 6 months across a variety of use cases.*
Pricing is simple: $1 per agent assist and $2 per automated response (which includes agent assist) - a fraction of traditional per‑ticket costs.
Learn more and book a demo: sainapse.ai
*deflection = requests resolved without a human agent response and not reopened within 7 days. Measured on eligible intents; excludes out-of-scope requests. Results vary by deployment.
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