Samantha Louise

#TSTheErasTourMelbourne 🫶🫶🫶

Grease the musical was amazing.. the ushers we so helpful and lovely. Thanks #Melbourne. @taylorswift13 was perfect for night 1. Super jealous of those that did night 2. Especially finding out my friend and her daughter met @gflipmusic next time I'm back, it'll be their tour. :)

#erastourmelbourne was the absolute best..Didn't even mind my body shutting down and having to be walked up the stairs #FNDSUCKS.Watching my friends daughter standing up on her chair and screaming all the lyrics for hours was the best.Wish my body worked so I could do it again

@MCG For real though. Everyone last night was absolutely lovely.. I hope night 2 is just as amazing.. 🫶🫶🫶

Anyone got any plans today?

@thelifeofashy @frontiertouring @taylorswift13 Yes..

@frontiertouring @taylorswift13 Is the Melbourne resale portal down now?

First concert? Little rusty? Here's the tips to make your @taylorswift13 | The Eras Tour experience the best it can be! ✨ #TSTheErasTour #MelbourneTSTheErasTour #SydneyTSTheErasTour

@sqrxndipity Not horrible, just weird, creepy and no boundaries. They might be lovely people.

if you went to melb airport to try and see taylor you’re a horrible person xxx

@frontiertouring Are Taylor resale tickets supposed to happen until the day of the event? Ticketek don't respond or give a generic response. Melbourne tickets can't be listed for sale so no one else can buy. I'm getting kind of desperate for a Saturday ticket before I cry. Haha

@midnightlor I'm okay with them getting tickets for here, if they've got the momey to spend, why not. They can go to all shows if they please.. I'm just not okay with me not getting night 2 Melbourne tickets here. 😂😂

@Ticketek_AU Why cant people list tickets for Melbourne now? After 7 hours I finally got through. But even to list tickets it says you're not able to..

@oggrowngirl @Ticketek_AU I waited for 7 hours for Taylor tickets. It's working again now. But tickets are unable to be listed. Lol

@Ticketek_AU I just want to get onto marketplace so I can get my tickets that I purchased for tonight’s Blink 182 concert !! Lounge progress bar hasn’t moved a mm in 1 hour !!! It’s a joke!

Add your tickets to Taylor Swift | The Eras Tour to wallet! #TaylorSwift #ErasTour #TaylorSwiftErasTour

@jess_tpwk I don't care if people go to all Australian shows. But you can't pretend ticketek haven't dropped the ball on this, that is in no way the employees fault. People were always going to miss out. That's life. It happens. But it could be more consistent and less crap..

everyone shitting on ticketek like there isn’t unprecedented demand unlike we’ve seen for any other tour in australia, there was NO WAY everyone could get a ticket. life isn’t fair and it’s honestly up to luckkkkk stop shitting on employees of a company

@RockyPond1 @frontiertouring No one is going to be waiting 4+ hours to list their tickets so people can actually go to the shows. I'm sure they want butts in seats. Even when it's somewhat down I can still generally get in within 1.5 hours.

@Sammylobo1990 @frontiertouring I think it's because of these extra tickets and being so close to the show. Depends on how many people are trying to get in. Some days I got in in 5 minutes, others in 6 hours. It's a stupid system, I definitely agree on that. (it was also fully broken for a month in December)

MELBOURNE UPDATE 💙All currently available release tickets are now exhausted. Please keep an eye on our socials for any updates throughout tour.

@KidsSeeCudi @frontiertouring I'm not even expecting there to be tickets available. I just want to be let through. First 20 minutes got me to half way. Then the next 3+ hours hasn't moved.

@Sammylobo1990 @frontiertouring that would mean that ticketek would actually have to do their jobs correctly

@RockyPond1 @frontiertouring I've been waiting over 4 hours now and can't even get through to be shown there's no tickets and no one selling is going to wait 4 hours just to sell their tickets.

@Sammylobo1990 @frontiertouring Marketplace should technically be up and running, it's just only a couple tickets go up at a time and hundreds of people go for each ticket so you can't get any. But people can list and buy tickets through marketplace, it's just insanely hard

@Ticketek_AU Hi, I was wondering if someone possibly thought about fixing the site so we could at least pretend we can get @taylorswift13 tickets?

@eastdakota @Austen This is like when teachers or professors brag saying "not many people can pass my class" it's not the class, it's the crap teacher.

We fired ~40 sales people out of over 1,500 in our go to market org. That’s a normal quarter. When we’re doing performance management right, we can often tell within 3 months or less of a sales hire, even during the holidays, whether they’re going to be successful or not. Sadly, we don’t hire perfectly. We try to fire perfectly. In this case, clearly we were far from perfect. The video is painful for me to watch. Managers should always be involved. HR should be involved, but it shouldn’t be outsourced to them, No employee should ever actually be surprised they weren’t performing. We don’t always get it right. And sometimes under performing employees don’t actually listen to the feedback they’ve gotten before we let them go. Importantly, just because we fire someone doesn’t mean they’re a bad employee. It doesn’t mean won’t be really, really great somewhere else. Chris Paul was a bad fit for the Suns, but he’s undoubtedly a great basketball player. And, in fact, we think the right thing to do is get people we know are unlikely to succeed off the team as quickly as possible so they can find the right place for them. We definitely weren’t anywhere close to perfect in this case. But any healthy org needs to get the people who aren’t performing off. That wasn’t the mistake here. The mistake was not being more kind and humane as we did. And that’s something @zatlyn and I are focused on improving going forward.

Alright some very quick (assumptive) analysis: 1. Looks like the company was nuking most of the sales org. If they’re keeping <25% of an org the calculus isn’t, “Are they doing a good job and have we given them a fair shake?” It’s more, “Who are the top performers we need to keep? We have to get rid of everyone else.” Totally unfair to her. It may have been nigh impossible to reach the performance bar required to stay. But hard to say with no info. 2. The fact that it’s two HR people who don’t know her is either a big mistep or it implies her manager (and possibly her manager’s manager etc.) are gone too. 3. The HR team was probably given a big list of names they needed to tell, and probably had no clue as to why the decision making led to some staying and some going. That’s not a fun position to be in, but could be the only alternative to a mass firing in a giant Zoom meeting depending on how much of management was also fired. 4. It’s interesting that they’re so clear it’s performance-based and not a layoff. That’s not an accident. Could be to avoid regulations around the WARN act, or as justification to give zero severance. Usually in this call they go over the high level of that stuff, but this one took a turn. Sad across the board.

@AlanRMacLeod @guardian Land from a country cannot shoot people. So, you didn't fix the headline.

Fixed this headline for you, @Guardian.

@taylornation13 I honestly didn't even think I'd make it this year. So, I'm pretty impressed with this.

13,000 hours 🤯 Impressive! #SpotifyWrapped

@Ticketek_AU yo, ticketek. I think there's been a glitch.. Whys one of my @taylorswift13 tickets saying it's no longer active?