Sarah Buchanan

@tameside321 @loveholidays they have offered a comparable hotel, it's just i was travelling with friends for a big 50th celebration and they all booked through On the beach so they are not affected. They'll all be celebrating somewhere else and we will be on our own☹️☹️☹️

@SarahBuchanan10 @loveholidays Have you bought a multi contract holiday? Seperate flight & hotel? They're supposed to offer a comparable product for the hotel. If you can prove it's not comparable as per T&C's you might challenge them. Alternatively fly out on your paid flight and pay for the hotel you want?

I am so upset with @loveholidays who have ruined my 50th birthday celebrations. I've booked into a hotel in Turkey where my friends have also booked for us to celebrate together. @loveholidays have moved me to a different hotel and i can't get a full refund. please help!

@tameside321 @loveholidays It's so upsetting, all my friends are staying in my original hotel for a big birthday celebration, there's absolutely no point in me going. my daughter won't have anyone to hang around with so she will be miserable. i am so sad about it.

@SarahBuchanan10 @loveholidays They don't care. My holiday's in three weeks. They say my hotel's affected by the insolvency of one of their own companies. But I can still book and pay for it if I go on their website. So why can't they rebook my accommodation with the new bed bank? Very suspicious.

@loveholidays I can see that it is possible to book the hotel on your website so there is availability, please honor my original booking otherwise my holiday is ruined

@SarahBuchanan10 Hi Sara, we can see that the team have responded to your message, please follow up with the requested information. 😊

@loveholidays thank you, i've just sent you a direct message, please please can you put us back in the hotel i originally booked otherwise our holiday is ruined.

@SarahBuchanan10 Hi Sarah, We're sorry to hear about your experience. It sounds frustrating and certainly not what you expected. Please send us a DM with your booking details, and we'll do our best to assist you and resolve the issue as quickly as possible.

xenibjl512406

cyliwo834797

nycoby85146

icumi673576

woqyki362371

Re: (6)