Secure Trust Bank

@joblacktattoos Thanks for getting in touch. As this matter is currently being handled by our legal representatives, we’d kindly ask that any further communication be directed through Solaris.

@Securetrustbank care to comment on why my claim for a faulty vehicle purchased with you has been ignored since March? Despite multiple attempts to resolve it by myself?

@______M_G_____ Sorry if you've been having difficulty logging on to your account. If you're still having issues you can call our customer service team on 0345 111 7092. Thanks

@Matthew60544099 Our customer service team has confirmed that you can't add to an existing fixed rate ISA after the 30 day funding window. Hope that helps

@Matthew60544099 Hi Matt. Just checking with our customer service team and will get back to you shortly. All of our current savings rates can be found on our website.

@_bournemouth Hi there, have you spoken to one of our customer service advisors? They can check what options are best for you to pay away your final interest payment.

@AnnieK751 Hi there, sorry to read your feedback. Are you able to DM more details to see if we can help you?

Don’t invest with @Securetrustbank total nightmare to deal with.

@veddycent banking. If you are having trouble speaking to someone I can ask someone to give you a call. I hope that helps. 2/2

@Securetrustbank Hi, I contacted you guys on Wednesday regarding the request for an ISA bank transfer to an external bank which was made at the end of last year. The ISA with you ended on 02/01 and the money still has not been transferred. Could you explain why? Thanks

@veddycent Hi there. I am sorry to hear that you haven't received your payment yet. Our social channels are not managed by our customer service team so are likely to get a more speedy response by either telephoning our customer service team or by sending a secure message in internet 1/2

@BennyButtonGuru Hi, BennyButtonGuru have you applied for an account with us?

@Securetrustbank 5 days to open a savings account…. Really?

@gussettman Hi there, our website can be accessed within the UK only. Are you able to wait until you return, or you could call our customer service team: 0345 111 7092 Opening hours: Monday to Friday: 9am to 5pm Saturday: 9am to 1pm Sunday/Bank holiday: Closed

@gussettman Hi there, can we check that you're accessing the website from the UK please? There are no known issues with the website but we will double check for you.

@panaceasaurus Hi @panaceasaurus, we are sorry to hear this. Customer service is important to us and we'll be happy to see how we can help. Please may you provide a contact number via direct messages.

@Securetrustbank Sent a test £1 to my Secure Trust account on Tues, which is still not showing in my account, nor has been returned to the original (sending) account. I'd like my money returned, and to close this seemingly untrustworthy account

@NiallGray132080 We encourage customers to regularly check our range of savings products on our website and consider moving their savings to a current product, in line with the terms and conditions of their savings account, if they think it would be better for them

@Securetrustbank Are you going to increase the interest rate on your Access Account for existing customers?

@NiallGray132080 We do aim to offer consistently competitive rates to our customers across our savings portfolio and new products are being launched on a regular basis.

@NiallGray132080 Hi there. You can open any of our new sole Access Accounts using a shortened application process via internet banking. Once the new account is open, you can send a secure message via internet banking or call us to request the internal transfer of funds. I hope that helps.

@Securetrustbank I already have an Access Account issue 7. Do I really need to close it and open an Access Account issue 9 to get the 4.65% interest rate?

@ianpgraham @ianpgraham Thank you for your getting in touch with us. We are aware of an issue affecting a small number of customers who have received incorrect information about our interest rates via a text message. We are sorry for any inconvenience that this may have caused. We have 1/2

@ianpgraham now sent another text message with the correct rate information. Should you have any queries, please call our customer services team on 0345 111 7092. 2/2

@TimmRanson Hi Timm, as a bank, we look to pay a competitive rate of interest to all of our customers. We regularly review our rates across all products so please keep referring to our website. Please contact us via direct message if there's anything else we can help with.

@Securetrustbank Thanks for the text but @PrincipalityBS are at 4.3 at the moment. Can you go higher?

@deanbetheball Hi there, do you already have an account with us? If not then so please keep an eye on our website: securetrustbank.com/savings/all-of…

@saraho1960 Hi Narnie, we apologise for our wait times at the moment. We'd be happy to see how we can help you, please could you DM us your contact details.

@Securetrustbank why is it taking so long for someone to answer the phone for Internet banking? Have been on hold for over 30 mins.