Sendbird

Vegas runs on big bets. So does AI. We'll be at Ai4 at The Venetian Las Vegas August 4-6. Visit Booth 1153 for a live demo and see our AI concierge in production, handling the full customer journey. 📷 Proactive by design, not reactive by default 📷 Built to drive revenue, not just deflect tickets Let's talk about what building AI that actually performs looks like. #Ai4 #AIAgents

For 30 years, software priced by the seat: count the humans, charge per login. AI broke that. When software does the job itself, nobody's in the seat. A better price on a fragmented stack is still a fragmented stack — you're just paying for the seams. We built AI + human escalation as one system, and charge zero seat fees for the human side. Why the seat is the wrong unit for AI-era software 👇 delight.ai/perspective/se…

AI agents don't just "go live" — they're earned. Our engineers work hands-on with every customer until it's working for real. That's customer-first. #AI #CustomerSuccess #BuildInPublic

What does "customer obsessed" actually mean when you're building AI agents? For Sarah at delight.ai: no agent gets built until she fully understands the problem first. No shortcuts. No guessing.

We gave our internal AI engineer team one mandate: 10x everyone's output by the end of the year. This week we sat down with @Ishaanbansal77 , our AI engineer, to walk through how that's actually playing out (while he worked through five office snacks). A few frameworks worth stealing: 🪜 3 stages of going AI native 🛠️ 3 ways our teams build 🏆 5 tiers you climb to AI god 🎉 How we keep it fun

We stepped away from HITEC for a night to remember. Hotel and hospitality leaders gathered at Nicosi in San Antonio for an intimate 8-course Michelin-starred experience. Eight courses, exceptional food, and company that made every moment worth savoring. Thank you to everyone who joined us for A Taste of Delight!

If you're headed to Vegas next week for CCW, you'll spot us before the slot machines. Come find us at CCW and we'll show you the winning hand. 🍑

Our booth at HITEC 2026 is already buzzing. Hospitality invented the concierge. We're showing San Antonio what it looks like when every guest gets one: AI that remembers, shows up everywhere, and earns trust. Come say hi on the floor.

10 Questions with Mike Bohnett (CRO @ delight.ai)

18 questions with Charles Studt (CMO of delight.ai)

SF Business Times just named us one of the Bay Area's Best Places to Work 🎉 We build AI that takes care of other companies' customers. Means a lot to know the people building it feel taken care of too. We're growing: sendbird.com/careers #BestPlacesToWork #BayArea #WereHiring #AI

🌟 Intern Spotlight: Nate Donaker "Every day feels like a chance to grow." — and this is his second summer with us 🙌 So glad to have Nate back on the team at delight.ai. We're hiring: sendbird.com/careers #Internship #WeAreHiring #Tech

The best rivalry in the WNBA comes to Las Vegas next week, and we're bringing you with us 🏀 . The defending champion Las Vegas Aces host the New York Liberty at Michelob ULTRA Arena on June 23, and we've put together a private half-court suite for a hand-picked group of customer experience and contact center leaders in town for CCW. Spots are limited and the list is filling up, so if you're heading to Vegas for CCW, request yours before they're gone.

Intern Spotlight: Angeline Yeh ✨ "It's been really great working with the team here. Working with my managers has been amazing, and our workplace manager always brightens the mood!" — Angeline, Intern @ delight.ai We're hiring! Come join the team 👇 sendbird.com/job/8445772002 #DelightAI #Internship #Hiring #TeamCulture

Healthcare has the furthest to go on AI trust. The 2026 Delight AI Index puts it at 47 out of 100 — the lowest of any industry we measured. That gap is real. And it's closeable. → 83% of consumers hold brands accountable when AI makes a mistake → 70% would feel more delighted if AI just remembered them → 84% say data privacy would increase their trust in AI In healthcare, AI errors don't just frustrate — they impact patient care. The brands that build trust at the administrative layer first will be the ones patients trust everywhere else. We're breaking it all down live on June 17. → Healthcare has the furthest to go on AI trust. The starting point is clearer than you think: delight.ai/blog/industry/… → The full 2026 Delight AI Index: all five trust pillars, every industry delight.ai/ai-index → Join our live session on what travelers expect from AI #sign-up" target="_blank" rel="nofollow noopener">delight.ai/resources/deli… #DelightAI #AIIndex #CX #CustomerExperience #HealthcareAI #AITrust #Webinar #AI #B2B #SaaS

Not every day you see 25 people stop to watch an AI agent demo. @shoptalk Europe Barcelona, Day 2. Come by to R21 and check out what all the buzz is about!

Getting an AI agent to 100% pass rate used to take weeks of prompt tuning, test writing, and transcript review. Then your knowledge changed and you started over. We fixed that. 🧵

Taylor Swift has a secret weapon. She calls it Taylurking. Months of quietly watching. Learning your story. Then showing up and already knowing everything. Everyone wants that moment. Nobody wants to do the work that earns it.

We're excited to welcome BJ's Wholesale Club to the Delight Spark stage on May 7. They are one of the first retailers to go all-in on a truly personalized AI concierge. At Delight Spark, they'll share what that journey actually looks like. This is the session retail teams won't want to miss. Save your seat: delight.ai/spark

Jeff is still deep in thought ... maximum effort activated 🧠💭