Sendbird

We had early access to @OpenAIDevs's new Realtime model, and it changes what’s possible for voice AI in production. OpenAI's Realtime model sets a new bar for what voice AI can do. The low latency and transcription accuracy alone are a step change — and what we've seen in early access has been exceptional: handling interruptions, fast speech, and domain-specific terminology accuracy. For Delight.ai, this is the foundation we've been waiting for to deliver truly production-grade voice AI to the enterprise. Congratulations to the team at @OpenAIDevs on the launch.

“There is no disruption in healthcare. There’s, at best, incremental transformation.” - @pelutran, CEO at @FerrumHealth 🎧 Listen to the full conversation → sendbird.com/blog/mindmaker…

95% of AI pilots stall. Enterprise scale? Not a solo climb. On the debut of MindMakers, @Get_Writer CSO Kevin Chung maps the ascent: 👨‍💻 Hands on keyboard → vendor + customer climb in sync 🤝 Hand on shoulder → vendor steadies as customer takes lead 🙌 Hands off → the summit: independence at scale As Kevin puts it: “We’re part of the customer’s team—and that’s the only way it works.” 🎧 Full episode: sendbird.com/blog/mindmaker…

Read the full case study to see how they implemented this in just months after struggling with other solutions for half a year: sendbird.com/resources/lott…

The results speak for themselves: 30-40% reduction in human agent workload, 24/7 partner support, dramatically faster time-to-market, and significantly improved partner satisfaction.

Here's how: @Lotte Homeshopping (one of Korea's largest retailers) built an AI agent named Moni using Sendbird's platform + @AnthropicAI's Claude 3.5 Sonnet to revolutionize their quality assurance process:

Omnipresent AI is going to ch... you know what, everyone keeps 𝘵𝘦𝘭𝘭𝘪𝘯𝘨 you that AI is going to change everything. We'll 𝙨𝙝𝙤𝙬 you. #omnipresentai #aiagents #customerservice #ai

Introducing Sendbird's Omnipresent AI Agent: support that follows your customers, not the other way around. - Most AI waits for problems. Ours prevents them. - Most AI stays in one channel. Ours moves with your customers. - Most AI is visible. Ours only appears when needed. The future is proactive, not reactive. #omnipresentai #proactiveai #customersuccess

Pssst. We're launching something cool tomorrow.

Here's a Customer Service story in three bullet points: - 73% of customers switch between at least three channels in their journey - 80% say the experience matters as much as the product itself - Only 45% say they’re “satisfied” with the quality of support they receive Here's how agentic AI is telling a different story: sendbird.com/blog/agentic-a…

Don't end up on our X feed: sendbird.com/resources/how-…

Woof. #agenticai #customersupport #AI

230M+ messages every day, 7B+ messages every month, & ~100B messages every year - powered by Sendbird & 4k apps we support. Times Square was the perfect place to share this global, enterprise-level scale! #SendWithSendbird #CPaaS #API #Chat #BusinessMessaging #AI

All of a sudden someone shouted, "Hey, John S. Kim, how will the agent-to-agent economy roll out?" Then we made the answer into a video. Don't worry, we edited out the shouting. #a2a #agenticai #ai

AI companies like to overpromise and underdeliver, right? We come in expecting some next-gen feature set and all we see is a re-skinned LLM. That's why we adopted a 'show, don't tell' philosophy. Product Marketing lead Chery Chai discusses our approach: #ai #cx #customersupport

Proactive AI is coming, and companies getting ready to adapt to it should listen to Yeji Yoon, with advice you can use today. Yeah, today. Not tomorrow. Now. Why are you still reading? Go go go. #ai #proactiveai #agenticai