EverydayCustomerService

When you recommend some person or a company to someone, you become responsible for your recommendation. Still you recommend smth that is suitable to you, but not necessarily to your friend. Do you feel responsible for your recommendations? #custexp

There can be a big difference between customers expectations and your vision of customers expectations. To satisfy customers needs you need to meet the first one. #CustServ #custexp #customersatisfaction

It's impossible to make anything foolproof because fools are so ingenious. Take it easy and have a happy Friday. #CX #CustServ #CustExp

#marketing program works for customer acquisition, loyalty program works for retention. #CX

Easy navigation is a big part of customer experience, whether we speak about a city, a store, a website or a software. If your customers ask you how to find something, there must be something wrong with your navigation system. #custexp #customerexperience

83% of Americans say that a word-of-mouth recommendation from a friend or family member makes them more likely to purchase that product or service. buff.ly/2xHsTsB via @Forbes

Your best customer service employee belongs to your company's target audience. #CX #custserv #custexp

It's not only your employees who make sales (or fail to sell). Your place is also important. Does it have a convenient parking lot? Is it easy to find your place? Is your place clean? This also affects customer impression. #CX #custexp #customerexperience

Your front end staff is the mouth of your company. Whatever they say - your company says it. When they are rude, your company is rude. When they are smart, your company is smart. Do you know what your company says to customers? #CX #custserv #custexp

When you're buying something, e.g. a chair, a bag or a kettle, would you prefer to get something today, something that suits you, but not your dream, or wait for a week or two for something that looks perfect to you? #custexp

WhatsApp was recently updated, and was blocked on iOS7 to make all iPhone 4 users feel that their phone is ... outdated. Is that their message "losers, we don't need you"? #CX #fail

When customers happen to have problems with their payment at the cash desk, they feel miserable. It's important for the cashier stay calm, friendly and helpful to make customers feel less awkward. Customers will appreciate it. #CX #custserv #custexp

The best way to learn what customers want is to talk to them. A friendly chat with a customer can provide you with more insights than formal surveys. #SMB #custserv #custexp #CustomerExperience

If you can't stand the customer, get out of the service department. #CX #custserv

Jumping to conclusions is the worst thing you can do in customer service. When you hear a trigger word and start thinking that you know what your customer needs, you stop listening to them. That's when you start wasting time resolving an issue that does not exist. #custserv #CX

Just a thought: social media is used for complaining because of bad mood. People use phone, live chat or email support channel to reach customer service department when they want problem solved. #CX #custserv

@Humsterik Sounds like a big management failure. Sorry to hear about management teams that are not interested in customers. #CX

@ServiceEveryday When a shop assistant calls for an administrator to resolve an issue, then administrator calls for their director, and director never shows up. No one is interested in resolving the issue. Time wasted, problem not solved.

Just a small thing can ruin customer experience. E.g. delivering dirty items. Buyers can probably clean them in a minute, but do they really want to? What other things can disappoint you? #CustomerExperience #custexp #CX

@SteveDiGioia Thank you Steve. Happy to connect.

@ServiceEveryday Welcome to Twitter. Always interested in connecting with fellow lovers of customer service.

There's a huge gap between planning and actions. Stop planning and do something right now. Think of one small thing you can do extra for your next customer to make them feel better. Now do it. #doit #startnow #custserv #CustomerExperience