ServiceMax, a PTC Technology

Learn why Service & Parts Information Management Solutions are so important now and how you can choose the right software solution that will help you tackle the increasingly complex world of service documentation, parts, and parts catalog information: ptc.co/tElU50UKizX

From real-time data monitoring and diagnostics to predictive maintenance and remote asset management, IoT enables field service organizations to operate more efficiently and effectively. Learn more about the impact that IoT has on field service management: ptc.co/BaB950UCc19

This video breaks down how PTC products like ServiceMax, Arbortext and Servigisitics can help bridge the gap between knowledgeable retiring service technicians and the new service technicians through AI capabilities: youtu.be/zSqoHXmHlQY

The Robert Dietrick Company needed to digitally transform its business to see data-driven results. Seeking to improve efficiency and customer satisfaction, and overcome the limitations of its existing system, RDC partnered with ServiceMax. Learn more here: ptc.co/axSJ50UABPb

Solaris Energy Infrastructure delivers reliable equipment and technology where and when it’s needed. With ServiceMax, they have complete asset visibility, flexible mobile access, and efficient data collection. Learn more here: ptc.co/y7ys50UxW9k

How do different teams think about their role in overall revenue growth? Leaders in Engineering, Sales & Service all play a part. For companies that make the products the world relies on, unlocking revenue potential is a MUST DO in 2025: ptc.co/yCZ150Uujo4

Check out this blog to learn why effective communication and collaboration is so important in field service management: ptc.co/E7e850UlJR7

Read the blog to avoid the common pitfalls and explore how Zinc from ServiceMax helps teams avoid overload, supports various communication modes, and ensures effective communication for your team: ptc.co/wx6y50UkoNy

Overwhelmed by the tech options for service efficiency? Our buyer’s guide breaks down the key stages of the service journey and how #AR, #IoT, and #SLM can enhance each process: ptc.co/ssab50U9nYM

Field service quality measures the efficiency and effectiveness of a technician completing a repair or providing maintenance. Learn more about the importance of quality service when supporting your customers and gaining their trust: ptc.co/9Fe850U6vYK

KPIs in field service management play a crucial role in evaluating and enhancing operational efficiency, customer satisfaction, and overall service effectiveness. Check out defining KPIs, 9 KPIs that impact your business and, how to track and measure: ptc.co/3Cg650U5nNJ

Monitor your performance using key KPIs such as first-time fix rate (FTFR) and workforce utilization. With our Service Workforce Maturity Model, field service leaders can concentrate on metrics essential for operational enhancement. Find it here: ptc.co/8Ec450U2sP1

We’re thrilled to share that Tally, alongside ServiceMax, has won the Daniels Energy Fan Favorite BBQ Award for the second year in a row! A huge thank you to our incredible cooks and to everyone who came out to enjoy our Mulligan BBQ Plate.

Unlock the hidden value in your assets with our latest blog on monetizing end-of-life assets! 🌟 Discover strategies to turn potential waste into revenue through modern asset-centric service lifecycle management tools. Read more: ptc.co/Xm8I50TZsMu

Are you looking to deliver high-quality service while reducing unnecessary costs and ensuring customer satisfaction? Learn how you can achieve effective management of a field service team with these 5 best practices: ptc.co/390Y50TZrqH

In today's fast-paced business landscape, organizations are increasingly shifting their focus from traditional service models to outcome-based services. Learn how you can enhance your competitive edge: ptc.co/bjQO50TYqAj

To ensure smooth operations and timely service, it is often necessary to coordinate multiple teams to handle simultaneous work orders. Explore how to overcome this and other top #FieldService challenges in this blog post: ptc.co/OgEO50TUomT

There are certainly worse places to attend an event! Thanks to #ASAPFORUM for hosting. It was great to be back and discussing Sustainability in Service. We look forward to continuing the conversations!

AI in the field has material benefits TODAY: Customers in our ServiceMax AI beta program are harnessing GenAI in field service to enhance customer experiences, boost productivity, and add intelligence to operations. Check it out: ptc.co/cMKT50TPZuh

We’re excited to announce that ServiceMax FieldFX will be teaming up with our customer Tally for the Daniels Energy BBQ Cook-Off this year, happening November 5-6. Stop by tent 251W for some great BBQ, drinks, and exciting giveaways!