Shell Stations UK

@cdrider1 Hi Clark, we are sorry to hear that. Please try to reinstall the app & clear the cookie files or simply change your internet connection from WiFi to mobile data, as it may resolve the problem. If the error will be still present after the mentioned actions, please reach us again. twitter.com/messages/compo…

@DanBSpeaks Hi, thank you for reaching out and sharing your experience. We apologize for any inconvenience caused. Could you please provide us with more details such as name or address of the garage and the date of the visit via DM, so we can look into this further? Many thanks ! twitter.com/messages/compo…

@ShellStationsUK on paying I was asked if I had my shell card. I said yes opened the app. Staff scanned it. She then said can I see the app? I asked if it had scanned. She said let me show you, took my phone, opened the customer service feedback and ticked all “satisfied”?!

@KarenSBailey Hi, please reach out to customer support for assistance. They should be able to help and investigate the issue. To connect with us please follow the link: go.shell.com/4hoseAb

@ShellStationsUK absolutely disgusting treatment at Hanwell petrol station when I purchased petrol and a bottle of Prosecco which displayed £6.99 price which was a good offer but the ticket was outdated when he scanned it (by law you have to sell) he then got abusive to me !

@LondoSpark Hi! The station is managed by an independent retailer. They follow a "Closed Door Policy" for safety. During this time, facilities inside the shop, such as bathrooms, are closed, and employees can't let customer in. We are sorry for the inconvenience. twitter.com/messages/compo…

Hey @ShellStationsUK - is it really your policy to advertise that you are open 24 hours a day and have lavatories but to then deny a disabled person access to the lavatories in the evening/night. Your staff member at Crewe B rudely told me that it was. If so then that is vile!

@Sue_Jones_71 Hi Suzanne, could you please DM us with your contact email address, so we can send you a questionnaire regarding your CCTV request? We hope to hear from you soon. twitter.com/messages/compo…

@ShellStationsUK One of your petrol stations has footage of a traffic accident at the entrance to the forecourt but they seem unsure how I can get the footage to my insurance company it’s been over a week now. Any advice please it would make a whole load of difference ? Thanks

Your chance to win £100 of fuel with Shell GO+ Rewards* Spend £10 or more on any Shell fuel and scan your Shell App! Available until Wednesday 6 November 2024. *T&Cs apply. For more visit: go.shell.com/4eXtGbs

@LianPate Hi Lian, fuel prices can vary between service stations for a number of reasons. Please also note that at independently owned Shell branded service stations the independent dealer sets the fuel prices. You can find more information on our fuel pricing here: go.shell.com/3YgMc7C twitter.com/messages/compo…

Good lord @ShellStationsUK why is your diesel so expensive at Kitchens in Burnley this aft? I didn't clock the price till I'd started filling but 5p a litre more than everywhere else by the look of it! You got it mixed with liquid gold or what??? 😳 #RipOff

@Danbryannnn Hi, we are very sorry for your experience. Could you please DM us with your contact email address, so we can ask about necessary details and investigate this further? We hope to hear from you soon. twitter.com/messages/compo…

@ShellStationsUK thanks to shell for the damaged car after leaving your service station last night. Leaving me stranded

@PaulNissanEV Hi, if you are not able to contact Shell Recharge via email address, please alternatively try via phone number: (0)20 3868 1036. We hope it helps. twitter.com/messages/compo…

@ShellStationsUK Hi, I've got two outstanding invoices on Shell Recharge and some questions because all your emails to me are going to spam. If my bankcard is on the app, why is there still outstanding amounts? Why can't I update the credit card so I can charge using the RFID card? If you want to pass a debt of £17.07 to your collection agency, go right ahead. I found your emails and am trying to pay these two invoices, but my bank won't let me transfer the £17.07 because it says your bank details are incorrect.

Don’t miss out on your chance to win £100 of fuel with Shell GO+ Rewards!* Simply spend £10 or more on any Shell fuel and scan your Shell App to be in with the chance to win £100 of fuel! *T&Cs apply go.shell.com/4h3C4Ys

@natroop1 Hi Natalie, could you please DM us with the details of the problem, so we can check if it has been already raised by our Customer Service? We hope to hear from you soon. twitter.com/messages/compo…

@ShellStationsUK - why would a customer select your brand if there are no quality guarantees and the franchisees can get away with anything and treat customers badly?! It's the #Shell brand on the sign, take responsibility!

@kendall1tau Hi Ori, we’d like to clarify that all transactions made via Pay at Pump (app payment) are automatically entered into the competition. As always, you don’t need to physically scan your card to collect points and stamps when paying with the app.

@ShellStationsUK Why have an App with standout feature being ease / convenience of paying for fuel via the App facilitating ( particularly easier for disabled ) but then be excluded from entering your competitions unless they then physically go into shop to pay & scan card ?

@cantpaytakeit Hi Simon, could you please DM us with your GO+ barcode number and screenshot from the bank account, so we can investigate this further? We hope to hear from you soon. twitter.com/messages/compo…

@ShellStationsUK Can someone help. I paid via the app today for fuel at Blendon Little Waitrose £80 transaction pending on my googlepay. however when I finished fuelling the app said "please lift nozzle and begin fueling" plus no points was added? could someone advise

@Turbomeister_UK Hi there! Thanks for reaching out. Currently, HVO is available through specific channels and for certain commercial customers. We appreciate your patience and support as we work towards making this cleaner fuel option more widely accessible.

@Shell_UKLtd why isn't HVO available at your service station pumps? 90% less carbon than fossil fuel diesel

@iannone_ian Hi Ian, please DM us your GO+ barcode number and registered email address so we can chceck and advise regarding our rewards scheme. Many thanks! twitter.com/messages/compo…

@ShellStationsUK Why give me a fuel reward valid for one 1️⃣ day when I’ve just filled up?? ⛽️ 🤔

@joannemoon123 Dear Jo, thank you for contacting Shell UK. Could you please DM us with the photo of the drive off letter and confirmation of the payment, so we can raise it directly with the service station operator? We hope to hear from you soon. twitter.com/messages/compo…

@Mo_Sheikhs Hi, we are very sorry for your experience. Could you please send your full complaint to generalpublicenquiries-uk@shell.com or gopluscscuk@shell.com, confirming the date, approx. time of your visit and the postal code of the service station? Kind regards. twitter.com/messages/compo…

@KernowChris Hi! We’re sorry to hear about your experience with the GO+ programme and the WiFi issues in Cornwall. Your feedback is important to us, and we’re working on improvements. Please DM us with more details so we can assist you further. Regards, Shell Stations UK

@ShellStationsUK I see you've wrecked the GO+ programme, still worth next to nothing, even moreso with the changes. Meanwhile get the Shell free wifi working across Shell Stations in Cornwall. It's infuriating that most haven't had this working properly for months.

@mullers72 Hi !Thank you for reaching out. We apologize for any confusion. With our new scheme, we no longer offer the 10% discount on Costa Coffee. We appreciate your understanding and hope you continue to enjoy our services. Best regards, Shell Stations UK

@ShellStationsUK I bought my @CostaCoffee express as usual today but after the shell app had updated I didn't get the 10% Costa discount. The assistant didn't know why. Can you explain? Does the discount still apply? Thanks #shelluk #costacoffee

@Barlotte_Chirch Dear Charlotte, thank you for contacting Shell UK. Regarding this particular matter please reinstall your mobile app and let us know if it resolved the problem. If not, please DM us with your Go+ barcode number. twitter.com/messages/compo…

@ShellStationsUK Hi Shell! I'm trying to use your rewards app when purchasing my fuel but I keep getting a server not responding message - can you help? Sad I've missed out on rewards ☹️