Vistana Villages

@BobThomasKNOX We're sorry to hear about your experience. If you would like to discuss this further, please reach out to us directly at 800-860-9384 or customer.advocacy@mvwc.com.

This @SheratonSVV has the is easily the rudest place we have ever visited. I would NEVER stay here again. All they want to do is sell you a place. So many things are wrong with this place.

@wahallaboy Hello, when a situation like this occurs, please contact the front desk from your room, so we can address t.

@SheratonSVV no smoking policy but so much skunk being smoked, especially at the back of blocks 23 and 24. Even a half awake security company would spot this and close it down. Spoiling the place for families

@PeterHRatcliffe Mr. Ratcliffe, We are very sorry to hear of this experience. We would like to take the appropriate steps and address this right away. Please private message us your contact information, and we will have a manager contact you.

Beware Canadians, this week a woman asking for a Bloody Caesar at @SheratonSVV Restaurant Bar prompted bartender to tell her to go back to Canada. Unacceptable behaviour towards a Canadian owner. Trump Enabled and empowered idiots.

@HanShen1991 Hi Han, Thank you for the update. We're happy to hear Agoda is doing the right thing!

@SheratonSVV This morning, I received a call from Agoda confirming the refund. I’m not sure if Agoda passed the responsibility to the hotel or if the hotel passed it to the platform, but I’m satisfied with how things are being handled now. Once I receive the refund, I will delete this post.

@HanShen1991 We apologize about the reservation challenges you're experiencing. It appears that this reservation was booked on third-party booking site. Can you please confirm if this is correct?

We hope your week gets off to good start! ⤵️ #SVV #motivationalmondays

@bosoxfanatic11 Hello Jodie. Yes, you can for a fee of $10.00 per package.

@SheratonSVV seeing as no email to contact I have a query. I tried getting this answered via Instagram but no joy. I have previously, when stayed, had parcels sent and delivered to your resort. Question is, is this service still available to order parcels to resort?

@Liam0077 Liam, we do not have any record that you reached out to our Customer Advocacy department. If you would like u to assist you with this mater, please email us at customer.advocacy@mvwc.com

@SheratonSVV I called the number and they were unable to help. If I do not get a phone call from someone in the title department to rectify this issue I will be seeking legal action against Vistana for improper handling since we legally own this property and have the deed.

@SheratonSVV Vistana makes it impossible to handle deed changes and there is no phone number to speak to a live person. We have been trying to get the timeshare from my wife’s grandpa who passed away put in our name for OVER a year! This is outrageous.

@AndrewJamesRay3 Hi Andrew, please visit our website at sher.at/6015k46P3. It provides the phone number, +800 8855 6677 for owners in Europe to call.

@SheratonSVV Thanks do u know what other codes I need dialling from uk?

@SheratonSVV hi I’m trying to phone from the UK to pay annual maintenance fee but can’t get through. Can someone please DM me the correct telephone number. Thanks

@Drod42668 Hi Daniel, we apologize for your frustration with the pool closure. Please feel free to speak with a manager at the front desk to have your concern addressed.

@SheratonSVV open the pool. Sun is out and not lighting or thundering. I pay to use the amenities and the pool is one of them #openthepool

@shyguyzz630 I'm sorry to hear that you experienced longer than normal hold times with Owner Services. Our offices are open from 9am to 8pm eastern, and we can be reached at 800-845-4226.

@NormanLevine100 @SheratonSVV @Marriott Happens with them all the time Not surprising

Don’t you just love it when you call a company and you are told there is an hour’s wait time but if you push 1 they will keep your place in line and someone will call you. And then you never receive a call back. Happened today with @SheratonSVV part of @Marriott. Really pissed.

@BoothbyKate Hi Kate, there isn't an email address for the team. Please call them at (407) 238-5000.

@SheratonSVV how do I make contact with you via email? I need a copy of the folio from our stay in April 14th- 21st

@luisarielglez Hello, Luis. I'm sorry to hear of the challenges your having with paying online. Owner Services is available to assist you with making your payment, and they can be reached at 888-786-9637.

@SheratonSVV Estamo tratando de pagar el mantenimiento pero no contestan y no se ve ninguna opción en la pagina. No hay forma de pagar!!

@LorraineCakaB Lorraine, we apologize if there is a delay in the housekeeping team releasing rooms and appreciate your patience while they diligently try to complete their tasks as soon as possible.

@SheratonSVV #sheraton what has happened !! when is it ok to check in and be told you do not know when your room is ready!! And expect people to be ok with that!

@RobinGittens It is the same number that you are contacting to make a payment, 888-786-9637.

@SheratonSVV How exactly? By telling me to call a number and then keep me on hold for 40+ minutes?

How can international owners make payments (via phone) when they are forced to remain on hold for 15 mins+ and BE CHARGED BY THE MINUTE for these calls? Where's your customer service @SheratonSVV? How about an automatic callback strategy?

@RobinGittens We understand, Robin. If you would like Owner Services can assist you with creating an account.

@SheratonSVV This is on behalf of an elderly person who isn't tech savvy. I tried creating my own account and connecting using his contact number and name...that failed as well.

@orpypro Hi, Carol. Thank you for your feedback and suggestion. We are sorry you've experienced lengthy wait times, but please be aware, Owner Services is working diligently to assist all Owners.

@SheratonSVV your phone line should inform about hour + wait instead of saying someone will be with you right away.