Vistana Villages

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Vistana Villages

Vistana Villages

@SheratonSVV

Official account of Sheraton Vistana Villages, located in the heart of Orlando's theme parks, shops and restaurants on International Drive.

Orlando, Florida Katılım Şubat 2010
150 Takip Edilen1.1K Takipçiler
Vistana Villages
Vistana Villages@SheratonSVV·
@BobThomasKNOX We're sorry to hear about your experience. If you would like to discuss this further, please reach out to us directly at 800-860-9384 or customer.advocacy@mvwc.com.
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Vistana Villages
Vistana Villages@SheratonSVV·
@wahallaboy Hello, when a situation like this occurs, please contact the front desk from your room, so we can address t.
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Mr. C (not compliant)
Mr. C (not compliant)@wahallaboy·
@SheratonSVV no smoking policy but so much skunk being smoked, especially at the back of blocks 23 and 24. Even a half awake security company would spot this and close it down. Spoiling the place for families
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Vistana Villages
Vistana Villages@SheratonSVV·
@PeterHRatcliffe Mr. Ratcliffe, We are very sorry to hear of this experience. We would like to take the appropriate steps and address this right away. Please private message us your contact information, and we will have a manager contact you.
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Peter Ratcliffe, forever Canadian 🇨🇦
Beware Canadians, this week a woman asking for a Bloody Caesar at @SheratonSVV Restaurant Bar prompted bartender to tell her to go back to Canada. Unacceptable behaviour towards a Canadian owner. Trump Enabled and empowered idiots.
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Vistana Villages
Vistana Villages@SheratonSVV·
@HanShen1991 Hi Han, Thank you for the update. We're happy to hear Agoda is doing the right thing!
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Rossy Shen
Rossy Shen@HanShen1991·
@SheratonSVV This morning, I received a call from Agoda confirming the refund. I’m not sure if Agoda passed the responsibility to the hotel or if the hotel passed it to the platform, but I’m satisfied with how things are being handled now. Once I receive the refund, I will delete this post.
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Vistana Villages
Vistana Villages@SheratonSVV·
@HanShen1991 We apologize about the reservation challenges you're experiencing. It appears that this reservation was booked on third-party booking site. Can you please confirm if this is correct?
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Jodie
Jodie@bosoxfanatic11·
@SheratonSVV seeing as no email to contact I have a query. I tried getting this answered via Instagram but no joy. I have previously, when stayed, had parcels sent and delivered to your resort. Question is, is this service still available to order parcels to resort?
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Vistana Villages
Vistana Villages@SheratonSVV·
@Liam0077 Liam, we do not have any record that you reached out to our Customer Advocacy department. If you would like u to assist you with this mater, please email us at customer.advocacy@mvwc.com
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Liam Hall
Liam Hall@Liam0077·
@SheratonSVV I called the number and they were unable to help. If I do not get a phone call from someone in the title department to rectify this issue I will be seeking legal action against Vistana for improper handling since we legally own this property and have the deed.
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Liam Hall
Liam Hall@Liam0077·
@SheratonSVV Vistana makes it impossible to handle deed changes and there is no phone number to speak to a live person. We have been trying to get the timeshare from my wife’s grandpa who passed away put in our name for OVER a year! This is outrageous.
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Andrew James Raymond Hill
Andrew James Raymond Hill@AndrewJamesRay3·
@SheratonSVV hi I’m trying to phone from the UK to pay annual maintenance fee but can’t get through. Can someone please DM me the correct telephone number. Thanks
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Vistana Villages
Vistana Villages@SheratonSVV·
@Drod42668 Hi Daniel, we apologize for your frustration with the pool closure. Please feel free to speak with a manager at the front desk to have your concern addressed.
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Vistana Villages
Vistana Villages@SheratonSVV·
@shyguyzz630 I'm sorry to hear that you experienced longer than normal hold times with Owner Services. Our offices are open from 9am to 8pm eastern, and we can be reached at 800-845-4226.
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Love My 7 Wood
Love My 7 Wood@LoveMy7Wood·
Don’t you just love it when you call a company and you are told there is an hour’s wait time but if you push 1 they will keep your place in line and someone will call you. And then you never receive a call back. Happened today with @SheratonSVV part of @Marriott. Really pissed.
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Vistana Villages
Vistana Villages@SheratonSVV·
@BoothbyKate Hi Kate, there isn't an email address for the team. Please call them at (407) 238-5000.
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Kate Boothby
Kate Boothby@BoothbyKate·
@SheratonSVV how do I make contact with you via email? I need a copy of the folio from our stay in April 14th- 21st
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Vistana Villages
Vistana Villages@SheratonSVV·
@luisarielglez Hello, Luis. I'm sorry to hear of the challenges your having with paying online. Owner Services is available to assist you with making your payment, and they can be reached at 888-786-9637.
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Luis Ariel Gonzalez
Luis Ariel Gonzalez@luisarielglez·
@SheratonSVV Estamo tratando de pagar el mantenimiento pero no contestan y no se ve ninguna opción en la pagina. No hay forma de pagar!!
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Vistana Villages
Vistana Villages@SheratonSVV·
@LorraineCakaB Lorraine, we apologize if there is a delay in the housekeeping team releasing rooms and appreciate your patience while they diligently try to complete their tasks as soon as possible.
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Robin A Gittens
Robin A Gittens@RobinGittens·
@SheratonSVV How exactly? By telling me to call a number and then keep me on hold for 40+ minutes?
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Robin A Gittens
Robin A Gittens@RobinGittens·
How can international owners make payments (via phone) when they are forced to remain on hold for 15 mins+ and BE CHARGED BY THE MINUTE for these calls? Where's your customer service @SheratonSVV? How about an automatic callback strategy?
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Vistana Villages
Vistana Villages@SheratonSVV·
@RobinGittens We understand, Robin. If you would like Owner Services can assist you with creating an account.
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Robin A Gittens
Robin A Gittens@RobinGittens·
@SheratonSVV This is on behalf of an elderly person who isn't tech savvy. I tried creating my own account and connecting using his contact number and name...that failed as well.
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Vistana Villages
Vistana Villages@SheratonSVV·
@orpypro Hi, Carol. Thank you for your feedback and suggestion. We are sorry you've experienced lengthy wait times, but please be aware, Owner Services is working diligently to assist all Owners.
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Carol Buckley
Carol Buckley@orpypro·
@SheratonSVV your phone line should inform about hour + wait instead of saying someone will be with you right away.
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