SimGuru Pedro

Sul Sul, If you have been moved to the Ghost Server & you did not use cheats/modded version of the game, please fill out this form. We will be looking at this on a case-by-case basis. forms.gle/2Z5R2RHuAksdMK… #TheSimsMobile

🛠️ We're finalizing an update to address this week's 90 Sunset Jetty item and progression issues. We expect the update to release early next week along with additional information on what to expect from the patch. Thank you for your patience. #TheSimsMobile

As the team investigates this, reaching out to EA Help will help us help you better. Especially if you can contact EA Help from inside the game.

Hi players, The team has been informed about the 90 Sunset Jetty Lot missing houses and items, and also the game crashing on start up. Please reach out to EA Help via the in-game option and if not then via the website: help.ea.com/en/help-top-is… #TheSimsMobile

📣Sul Sul! The latest update has started rolling out to Android users and should be available on iOS soon as well. #TheSimsMobile

@keelly_sims Wow, that looks a lot like me! And I love the shirt choice! Thanks for sharing this 💛

Fiz uma versão do @SimGuruPedro no The Sims Freeplay, tentei aproximar ao máximo e aí ficou parecido ?🤔 . I made a version of GuruPedro The Sims Freeplay, I tried to get as close as possible and then it looked similar?🤔 #TheSimsFreeplay #keellysims

@TsmRei @EAHelp Hi, if you reached out to @EAHelp before last week then please do so again. Otherwise, you could also try reaching out via the in-game help button.

Sul Sul, Players who filled out the Ghost Server form and did not cheat should now be moved to the regular server. Players who have not received the Cafe Compensation, please reach out to @EAHelp and they will help you get it. #TheSimsMobile 1/3

We're still investigating the missing Party/Adoptions/ Move-in Messages and Notifications. This might take a bit longer but I thought I would share this as it's been a while since I posted an update regarding this. 3/3

For players who are crashing when visiting a friend's lot or know that your friends crash when they visit you, please reach out to @EAHelp and share your info with them. If you have long load times, also reach out to @EAHelp to share your info so that the team can check. 2/3

Please feel free to share this with your friends who might not be on Twitter as well.

Sul Sul, If you have been moved to the Ghost Server & you did not use cheats/modded version of the game, please fill out this form. We will be looking at this on a case-by-case basis. forms.gle/2Z5R2RHuAksdMK… #TheSimsMobile

@BebeJifgirl Hi, I already have your info (and that of other players). I reached out to a few that I needed more info from. Please be assured that we are looking into this and not ignoring or picking and choosing a few players to help.

@zoesimsxoxo @zoesimsxoxo can you please DM me your PID and device?

Has anybody experienced the problem where msg notifications are not reaching you, like friend requests, move in requests and new relationship notifications? Mine has been working fine until recently and I’ve tried everything to fix it😢 #tsm #thesimsmobile

In case you are facing any additional issues please reach out to @EAHelp or use the EA Answers HQ forums.

Sul Sul TSM Community! We are actively discussing with the team the concerns that you have raised. While the SimGurus might not be able to individually respond to every message or post, please be assured that we are listening. #TheSimsMobile

An update addressed to fix the white t-shirts and the Country Classic Staircase is rolling out on Android and iOS. You should be seeing the update within the next few hours. #TheSimsMobile

I am also reading player feedback and complaints and passing them on to the team. I'll share updates regarding those when I have more info to share. #TheSimsMobile

Hi, folks a quick update- The topless male CAS isn't visible to players at the moment. We'll be releasing a hotfix in the coming days to resolve this. Also, the Gnome Love Lost story will be coming in a future update. #TheSimsMobile

To the players who filled out the 2nd form, a compensation of 400 SimCash has been added to your accounts.

@Hibiscusgirl3 Please fill this one as it's specifically for those who haven't received the compensation.

@SimGuruPedro We should do it again or is enough the first one? Thanks in advance ☺️

If you have not received compensation for the Parkside Cafe items yet, please fill out this form. This will help us ensure that everyone who hasn't yet gotten it yet can get it. forms.gle/Mi7Ng9E2qzPrQT… #TheSimsMobile