Vibhu

@SteelcaseAP Correction:Order ID :IN5862

@SteelcaseAP I was trying to post regarding update on issue ,by mistake I clicked on solved .Can you recheck the status of warranty request and I need a definitive ETA please .This is taking ridiculously long time just to process a claim when all data has been provided.

@Steelcase @SteelcaseAsia As a WFH employee, I rely on your chair daily. It broke in a year, and I raised a warranty claim (ID: 50615) on 4th Oct with all details. Bought from Steelcase India's official store, expected quick service, but I am getting no response.Please help!"

@SteelcaseAP @Steelcase What is the normal time frame to verify and process warranty for product? Does it really take more than a month to come to resolution for warranty claim cases ?

@SimplySarkastic Hello Vibhu, Thank you for the update. The warranty is in processing, I will update you once have any update by the email.

@SteelcaseAP Issue request#50615 Region :AP-India Order ID:50615

@SteelcaseAP Thankyou ,appreciate the response.

@SteelcaseAP I have raised the request for warranty claim only once that was on 4th Oct(I am looking for resolutionfor the same). The order ID is IN5862

@SimplySarkastic Hello Vibhu, Can I double check from you, that you have raise warranty before, am I right? Would you mind to share me your order ID?

@SteelcaseAP Correct

@SimplySarkastic Hello Vibhu, Is it Steelcase Online Store?

@SteelcaseAP I have already provided the above details but I can do that again if that is required. Thanks.

@SimplySarkastic Hello Vibhu, Thanks for reaching out to Steelcase.  In order to better assist you with your support request, please have the following ready: 1) Official invoice from our online store or 3rd party marketplace operated by Steelcase. 2) Snapshot of product barcode which locate...

@SteelcaseAP India ,bought from online store itself.

@SimplySarkastic May I know you are from which country?

@SteelcaseAP India

@SteelcaseAP I am a WFH employee and don't have a suitable replacement. So it was very upsetting for me when my chair broke .i have included all the relevant info in the issue and can get more details if required.Expecting to hear back from you guys soon.

@SimplySarkastic Hello Vibhu, Thanks for reaching out to Steelcase. How can I help you today? Best Regards, Steelcase APAC Customer Support

@SteelcaseAP Hello ,I am looking for resolution on my warranty claim issue ID#50615.I have dropped multiple msgs on the raised issue but i am yet to hear back from the team .Can you please help with a quick resolution?