Slice Support

Hello! This is Slice Support, the official support channel for @slice

@ZeroLiftTakeoff @Sicilys_Pizza Hey there! To track your order, it needs to be placed through our app. We'd love to help figure out what's going on, so please DM us your order details, and we'll connect!

@Sicilys_Pizza Tracking doesn't work with the slice app from the sms link

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@Bill75711252985 Hi Bill, we’re sorry to hear you didn’t receive the support you needed. We’d like to make it right for you—please DM us your order details, and we’ll look into it right away.

@slice First time using Slice. Had to contact to find out where my order was (15 mins after driver was supposed to pick up). Driver had not picked order up yet. In all the food showed up 35 mins after it was supposed to. No apologies from Slice! Won't use them ever again.

We understand your concern, and we want to clarify that our goal at Slice is to help local pizzerias by offering digital solutions for managing orders, customer relationships, and loyalty programs—making the experience smoother for everyone. Feel free to DM us if you'd like to discuss this further.

Slice makes your customers more valuable by digitizing them

@zaphraud Hi there! Thank you for sharing your concerns. We are committed to ensuring that all our employees are treated fairly and that we uphold all labor laws. If you’d like to discuss this further, please feel free to DM us.

@slice They break labor laws by calling all their workers "contractors". Don't have food delivered by contractors. Ever. It's why I don't have Hungry Howies delivered any more. 😥 Cc @hungryhowies

This ruling takes power away from independent pizzerias and instead puts it into the hands of the massive 3rd party delivery apps. Delivery apps get to gate-keep customer data. This ruling not only makes it harder for independent pizzerias to market to their own customers, offer them discounts, and better understand their business, but it keeps allowing these delivery apps to steal their customers. But how? (You’re probably asking) It’s because these delivery apps don’t actually care if people order from your shop again, they only care that they order from their app again. This means they aren’t creating loyal customers for your pizzeria, but instead are creating loyal customers for their app. So if you’re a pizzeria shop owner, demand your customer data. And if they won’t give it to you, we encourage you to work more with first party partners that share your customer data with you. They’re your customers. It’s only fair. Read the full story here: restaurantbusinessonline.com/technology/del…

@Eren17831290 Hi Eren! Thank you for bringing this to our attention, please DM us so we can discuss this further.

@slice I have find out one bug in your app which is costing you guys alot and indeed being a member of slice and a entrepreneur indeed it's a great loss for a company kindly get in touch with me

@kondapalli_18 @sliceit_ Hey there, we're sorry to hear that, please DM us with your account details and we'll check this further.

@sliceit_ I'm unable to login my slice app since 4 days, please fix it as soon as possible.

@DeltaTokyoX Hi there, we’re sorry to hear about your experience. We’d like to better understand the issue and assist in resolving it. Please reach out to us at feedback@slicelife.com so we can review your case.

@trinitymonettt @slice Uh-oh, sounds like something went wrong. DM us with more details. We’d like to help!

@OCDismay @slice Hey there, we're sorry we let you down but we're here to make it right! You can DM us and we’ll take it from there.

@slice so.. we ordered a pizza and it's been two hours and slice says they need permission from the pizza shop, who they can't reach, to give a refund for the pizza we never got? Is this your actual policy? They're saying we have to wait til the morning. This is garbage service

@ZacTheWhack We understand your concern, especially since you've successfully ordered delivery through Slice before. We've shared your feedback with our team and are working with the restaurant to explore more delivery options. We'd like to make things right—please DM us your account details.

@SliceSupport It's just weird bc their site directs delivery to you all but then it says not available and ive had them delivered from Slice in the past.. Just weird. Thanks though!

@slice thought y'all were gonna fix this? Fix your app bc they are available

@ZacTheWhack Thank you for getting back to us, Zach. We'd like to mention that Slice is not a delivery company, and the restaurants on our platform are using their own delivery drivers or are partnered with a third party delivery company.

@SliceSupport That's incorrect bc I used Doordash

@fawkthat2 @slice This sounds like something that requires immediate attention! You can DM us and we’ll take it from there.

@slice Anyone who thinks about using this app , don’t ! I’ve had nothing but problems! Drivers never show up , cold food from being late multiple times etc .They don’t even try to make it right either , just say “sorry for you inconvenience “ lol

This Grok update is crazy

@neccros Hey Brian, we’re sorry to hear you had a frustrating experience with our app. Please DM us so we can help you.

@slice damn your app sucks

@robinsonroyal22 Hi Robin, we're sorry to hear about your experience. We want to help make things right, so please DM us with more details, and we’ll look into it for you.

@KyleKashuda Hey Kyle, thank you for your suggestion. We appreciate your feedback about improving our app's functionality. If there's anything you'd like to share, feel free to DM us.

@ASparkleScene @slice Hey there. We understand the hassle of being left empty-handed and want to see what happened here. Please DM us a few more details about your experience.

@RDutt24 Hey there, we're sorry to hear that, can you please DM us with more details so we can further review this case?

@SliceSupport app isn’t working.

@mscratcher Hey there! Since you placed a delivery order, the tip goes directly to the driver who delivered the order to your location. Please reach us for any further questions!

@SliceSupport Ok, I still don’t understand. I got a delivery order and added a 15% tip. Did the restaurant get it? Did the driver get it? Or did Slice get it.

@slice When I add a tip when ordering on your app, who gets it?