SMALLable

@Sophiegoddard Hi, I'm sorry for the delay. Would you mind sending me your order number to help you? Thanks a lot!

@SMALLable Hello! Could somebody please get back to me about two damaged orders/a refund? Nobody is replying via email. Thanks

@StopFundingHate Yes we will of course!

@SMALLable Thanks so much for looking into this and for coming back to us - and for this positive response. Will you be asking your third party agency to exclude your ads from Mail Online in future? (can do this via the instructions here: support.google.com/google-ads/ans…)

"Just last week, tabloids & broadsheets alike were forced to admit they printed untruths by reporting that Ian Huntley is transgender.... But the damage was done. They’d linked trans people with one of Britain’s most hated men in the public imagination." vogue.co.uk/article/life-c…

@declanthescribe We don't support the views of the article mentioned. What you’ve noticed is our re-targeting ads. This displays because you've visited our website and then visited another site that displays our ads showing you products you might have been interested in.

@StopFundingHate A third party controls this for us, so we’ll definitely flag this with them. Thanks for raising this.

Hi @Smallable - did you know your ad was on this Daily Mail article making the (debunked) suggestion that one of Britain's most despised murderers is trans? dailymail.co.uk/news/article-4… #StartSpreadingLove #StopFundingHate ==> Can fix that here: support.google.com/google-ads/ans…

@NaniArenas Hi, i'm sorry about this. Can you send me your order number to help you?😀 Thanks!

@SMALLable Hi. I Have a problem with an item I bought one week ago. I need to contact with someone in spanish

@Gersende Hi! I'm sorry for my delay response. I saw that you've had one of my colleague. Is everything is ok now? Otherwise don't hesitate. Claire

@SMALLable hello there, i tried to use my gift voucher on order 2737293 but you charged my bank account instead. I ve sent you an email last Friday. Can you have a look at it? Thanks

@PepeRomera03 Hi, thanks. I've already had your wife on Facebook. Our customer care is waiting for informations from the brand. I'm sorry that it takes time. We are doing our best and we will let you know ASAP.

@SMALLable Hi Claire my order number is 2652066 (Sara Ruda is my wife).Thanks.

@SMALLable I bought a baby changing mat cover one month ago and I haven’t received it yet. No way to contact you. #poor customer service. Very #disapointed

@jenpaspeur Hi again! My colleague sent you an email. We will send you a new item today or tomorrow. Don't hesitate if you need help. Thank for your patience, and have a lovely day. Claire

@SMALLable Ok. As soon as possible, I hope. Merci !

@SMALLable Hello! I’ve just been advised that my order (no. 2708957) has been returned to you before it had a chance to be delivered. Hoping you can offer some more information as to why, and when it may now arrive. Merci !

@jenpaspeur Hi Jennifer, I'm really sorry! I'm waiting for updates from our warehouse. I'll get back to you ASAP!

@SMALLable Hello! Still no sign of my order. Possible to update or forward the delivery tracking number, svp? Merci!

@Bres91083 Hi! I'm really sorry about this situation. I asked my colleagues to know more about it. I'll get back to you when I have more infos. Thanks for your patience. Claire

@SMALLable Order No. 2334781 - still waiting for my refund of £2,000.00. Brought it to your attention more than 3 weeks ago, by email and via the phone. Still not received a call back or an email with an update. A disappointed and very angry customer. AWFUL SERVICE.

@jenpaspeur We will send you again your order.

@SMALLable Please do! It’s odd and I’d like to receive my order as soon as possible. Merci !

@pattyoosterbeek I'm really sorry, but we didn't receive your emails. I transferred your demand to the Customer Care. Many thanks for your patience. Claire

@SMALLable Once again my order number as I again didn’t hear back: 2650064

@SMALLable You sent me the wrong item (completely different sweater) and now I can’t reach you by phone and you don’t reply to my email for over a week now. Can you please solve this ASAP? Thanks

@Raphyrain @MilK_magazine Bonjour, votre demande est déjà en cours. Lors de votre commande tous les produits n'étaient disponibles, ce qui explique une délai important. Nous seront en contact avec Chronopost suite aux problèmes que vous avez rencontré avec votre livraison.

@SMALLable @MilK_magazine Smallable une bande de voleurs et d’escrocs. Commande passee le 21 decembre et jamais livrée. ATTENTION ARNAQUE

Notre fondatrice Cécile Roederer se livre sur le @MilK_magazine : milkmagazine.net/paris-chez-cec…

@ilariafv I'm sorry you had a bad experience. Can I kindly ask for your order number to help you? Thanks a lot.

@SMALLable it is really a pity you have such terrible customer service. For competing internationally an efficient post sale service (and a contact number) is essential if you want recurrent clients

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