Smiles

@ahmed_elrefaiy Dear, we apologize for the inconvenience. we have replied to you; kindly check it.

@SmilesUAE I had the worst experience today. booked an appointment through the app for home cleaning, and for the second time, the cleaner went to a different flat, and I was charged an extra amount. They did refund the amount, but this is not acceptable!!!!

@letterJbuddy Dear, we apologize for the inconvenience. we have replied to you; kindly check it.

@SmilesUAE Sent you a DM.

@SmilesUAE Team, I’ve been trying to connect with an agent through your app, but I haven’t been able to for almost an hour. My order is now nearly two hours delayed, and I would like it cancelled. There also appears to be no one available in your support chat.

@vishnusaiphoto Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

@SmilesUAE @smilesuae Still haven’t received my order and I’m still waiting. Can you please cancel it?

You can have the juice. The sambosa is mine. 😉

Good evening, Sriraj Nair. We sincerely apologize for the delay in responding to you. Due to the current weather conditions, we are experiencing an unusually high volume of inquiries, and our team is working hard to get back to everyone. We've sent a reply privately, kindly check.

@SmilesUAE hey is the in app chat support not working??? It just says connecting to an agent. I have an issue and need support

@that_keedanu Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

@drshahinnephro @SmilesUAE they do this quite often. I had similar experience recently @SmilesUAE

@SmilesUAE Worst experience. I made order almost 2 hours earlier. Still now no delivery partner has reached restaurant. App support is also not responding. Big letdown.

@unknown_error96 Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

@SmilesUAE I have replied to the message kindly check it and get back to me quickly

@SmilesUAE Delivery agent collected order, claimed stuck in waterlogged area, then in the app msg recieved delivered but I didn't get order or refund. Customer care isn't responding, keeps exiting chat after connecting. Very bad service need my money back.

@unknown_error96 we apologize for the delay. we have replied to you; kindly check it.

@SmilesUAE Still no response

Good afternoon, Hashim. We sincerely apologize for the delay in responding to you. Due to the current weather conditions, we are experiencing an unusually high volume of inquiries, and our team is working hard to get back to everyone. Please provide us with your number and we will do the needful.

@SmilesUAE i have received wrong time and want to return already i chat with customer service but their respone is we are waiting give some time. Now more than 24hrs passed. Next time i have to think 100 times weather to buy from smile apps

@unknown_error96 Dear, we apologize for the inconvenience. we have replied to you; kindly check it.

@SmilesUAE It's already in the post

@JuzarJC Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

Good afternoon, Anjunafied bac. We sincerely apologize for the delay in responding to you. Due to the current weather conditions, we are experiencing an unusually high volume of inquiries, and our team is working hard to get back to everyone. Please provide us with your number and we will do the needful.

@SmilesUAE …. The delivery agent has to collect the order and then deliver which will take 40 mins. Worst, Ihave tried cancelling the order i don’t have n option n the support chat isn’t responding After multiple attempts.This is worst experience till date with any delivery app

Good afternoon, shahin. We sincerely apologize for the delay in responding to you. Due to the current weather conditions, we are experiencing an unusually high volume of inquiries, and our team is working hard to get back to everyone. Please provide us with your number and we will do the needful.

@that_keedanu @SmilesUAE I think its my last order with @SmilesUAE

Good evening, Vishwa Mohan. We apologize for the inconvenience. As much as we would like to support, any inquiry related to elGrocer should be handled by their support, as we have no access to their system. You can access “Live Chat” option from eLGrocer App/website or you can access support icon in Smiles market screen in Smiles app to initiate chat or send email to support@elgrocer.com. Here are the steps for how you can contact elGrocer: 1. From Home screen, tap on Order Grocery. 2. At the top left side, tap on menu. 3. Tap on Live Chat. Kindly be noted that elGrocer/Smiles market support team working hours is 8AM - 12AM every day. We have escalated your issue to the concerned team of grocery.

@SmilesUAE - very bad UI/UX and service is pathetic... they have tied up with stores but cant deliver.. i ordered and time given was 3pm - 4pm and til 740pm - no communication, no mention and yes no delivery. understand, it was raining and now it has stopped.

@hirensagar8 Good evening, Hiren. We apologize for any inconvenience you have experienced. Kindly provide us with your number and we will do the needful.

@SmilesUAE the worst service everytime they have issues to delivered on time they never ever on time i don't know what to do can someone help me.....

@ReshavBanathia Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

@SmilesUAE I placed a food order 2 hours ago, and it’s still not delivered. Now the app is showing it as delivered, but I haven’t received anything. This is really disappointing and unacceptable.

@faisykareem Dear, we apologize for the inconvenience. We're here for you, we've sent a reply privately, kindly check.

@SmilesUAE Hey. You didn't deliver my food order which I had already paid for. Worst in the UAE. Frustrating #Dubai #UAE

@letterJbuddy We do apologize for the inconvenience. Kindly provide us with the required details; your full order number or your phone number so that we can check and act accordingly.

Hey @SmilesUAE, I collected the order myself. If only you had a working and available chat support. This is definitely the last time I’m using your app.

@NiteshRajan3 We do apologize for the inconvenience. Kindly provide us with the required details; your full order number or your phone number so that we can check and act accordingly.

@SmilesUAE I had ordered from McDonald’s through smiles app almost an hour ago and it’s not delivered yet..

@greetvasanth We're sorry for any issue that you're facing, May I know is your order from NOON?

@popeyesae @Deliveroo_ae @TalabatUAE @ZomatoUAE @noon @SmilesUAE Extremely poor service from Popeyes UAE. Noon order (ID: 4476) delayed, contact number (0545840237) unreachable after 20+ calls. Customer care rep “Louis” was rude & unhelpful. Need urgent action & escalation. @noon @PopeyesUAE

‼️Tenders & dips lovers, this one is for you! A new deal exclusively on @deliveroo_ae @talabatuae @zomatouae @noon @smilesuae منشنو محبين التندرز 😍 هذا العرض لهم instagram.com/p/CbfQZz5JyNj/…