Snapfish UK

@GrafhamWBirder @GrafhamWBirder, we understand and do apologize this information was not provided to you. Please reply to email ticket ID #8116049. Thanks.

@SnapfishUK How can I give you the ticket ID from previous contact with your team when your team never sent me an email with any details! (as stated in my original post).

@SnapfishUK my 8x10” prints are undersized, meaning they are too small for the mounts in the frames that I have purchased. Please contact me so we can agree a solution to this. Thanks.

@GrafhamWBirder @GrafhamWBirder, please DM with the ticket ID number from your previous contact with our team. We are unable to provide account/order details publicly.

@SnapfishUK My order ref 32059200321540

@GrafhamWBirder Hi Grafham! We apologize you haven't received a response. Do you have the ticket number or your email?

@SnapfishUK I did exactly this. After chatting with 3 different people I was told my refund request (of £5.69) would need to be considered by a senior member! I was promised a response within an hour. That was yesterday evening. Still no email today. Terrible customer service by @SnapfishUK

@GrafhamWBirder @GrafhamWBirder, we're sorry to hear your order is not as expected. For immediate assistance, please contact our chat team. They can be reached on the website by clicking on Help at the bottom of your screen and the chat option would show in the lower right. If you are on the 1/2

@NickShanagher We are delighted you reached out to us in regards to order status and we sincerely apologize for the inconvenience. We understand how frustrating it is not to have your complete order by now. Not to worry, we will try my level best to get to the bottom of this. we will also 1/2

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@NickShanagher look for the best possible way to fix this. Can you please send us a PM with all the details you provided here, including the order number and your email address? Thank you! 2/2

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@htfcmcghee We are truly sorry to know you received someone else's order. Our production process is fully automated, but it does involve some manual handling, and on very rare occasions can result in packaging errors. Not to worry, we will try my level best to get to the bottom of this. 1/2

@htfcmcghee We will also look for the best possible way to fix this. Can you please send us a PM with all the details you provided here, including the order number and your email address? Thank you! 2/2

@JTRB08 the order number and your email address? Thank you! 2/2

@JTRB08 We understand your frustration, and we are sorry to hear about the issues you've experienced with the customer service. Your feedback is important, and we are here to assist you as best as we can. Can you please send us a PM with all the details you provided here, including 1/2

@JTRB08 Thank you for contacting Snapfish UK! For all questions/concerns, please contact CS directly via 24/7 Live Chat so they can properly assist you: bit.ly/2dEq2EX If we asked you to send a PM, we'll reply as soon as we can and appreciate your patience. Not in the UK? 1/2

@JTRB08 Find our other CS teams here: US: bit.ly/SnapfishHelp IE: bit.ly/2hP9lME AU: bit.ly/2kecUto NZ: bit.ly/2dHx782 FR: bit.ly/2ptveRH IT: bit.ly/2pVMrWu DE: bit.ly/2okl9Fw 2/2

@funkmasterm Hi funkmasterm! We are truly concerned about the missing order. We will be more than happy to look into this for you. Can you please send us a Direct Message with all the details you provided here, including the order number and your email address? Thank you!

@racmac22 support: bit.ly/2dEq2EX 2/2

@SnapfishUK I’m still waiting for an order that should have arrived on Monday. Who do I contact?

@racmac22 Hi racmac22! We are sorry to hear that you have not received your order. We will be more than happy to help. We kindly ask that you please contact Snapfish UK customer service directly via 24/7 Live Chat so they can properly assist you and provide immediate 1/2

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@laurenrmartin Hi laurenrmartin! We have received your DM and will be happy to further assist you there. Thank you!