Sneeze retweetledi
@Reskell492 @premierinn @StoneHorseUK @UKPonyCon Refusing refunds to a medical team staying at the hotel, atleast one of which had serious smoke inhalation, is definitely a take they're having.
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Sneeze
18K posts
Sneeze
@SneezeJaql
He/They • Bi • 34 • Gamer • Jackal Fur • Mudhorse • Pretentious Beer Drinker • Left Wing AF • Engaged to @HiryurBajr • All Views Are My Own
Katılım Mayıs 2011
258 Takip Edilen315 Takipçiler
Sneeze retweetledi
@premierinn If I DM you I assume you will tell me the same that you have been telling all my friends, 'you did everything right'?
It doesn't add up. Your fire exit was blocked by smoke. Your building structure failed to keep the smoke out. That sounds like you were the problem, not us!
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Sneeze retweetledi
FILE BANK CHARGE BACKS IF YOU CAN.
This is absolutely SHOCKING
Reskell🔜Cfz!@Reskell492
Apparently according to @premierinn If you are forced out of your hotel by a fire and don’t actually get access to a hotel room for the night that you paid for? You aren’t entitled to a refund. Despite making people walk through a staircase filled with billowing smoke, explain?
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Sneeze retweetledi
@premierinn the team from @StoneHorseUK who voluntarily stepped into action to help Co-ordinate with emergency services and hotel staff. The volunteer staff of @UKPonyCon who were kept awake all night helping you, are the ones you are refusing refunds too. Do you now understand?
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Sneeze retweetledi
By the way, the person Co-ordinating & telling people to move? That’s not emergency services OR from the hotel. @UKPonyCon staff, volunteers & medical were a lot of the people affected & did an insane amount of work through the night to assist. Are the ones being told, no refund
✨Fishie Wishes✨@fishiewishes
Not a good look @premierinn
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Sneeze retweetledi
A lot of people are simply too exhausted to fight this, the mental health toll has been intense. Many of us have to return to caring for children and family, work, school and responsibilities. Or, even worse, people are in hospital. I’m not going to let this drop, for them and me
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Sneeze retweetledi
I’m not just fighting this on Twitter for me personally, it’s the fact that, so many people, not even people I know! We’re displaced by this fire and are being told they must still pay for the hotel stay, where they didn’t stay. Where they couldn’t stay anywhere. That’s not right
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Sneeze retweetledi
@premierinn Have just responded to me, so nice to know they value customer support so heavily
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Sneeze retweetledi
Sneeze retweetledi
Following on from this situation, I can confirm the only emails I’ve had from premier inn, was ironically to send me a feedback survey about my stay. As well as an automated marketing email offering me a discount on a future stay.
^ Which was not related to the fire.
That’s it
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Sneeze retweetledi
This is what the street looked like at 5am, this was hours before we were allowed back into the building to retrieve belongings & we had been evacuated at 2am. Many of us without shoes or clothes, my hair was still wet from the shower. @premierinn still offers us no compensation
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@SneezeJaql @premierinn They literally just said to me "our fire Alarm worked so we did our bit" (full DM is on my page)
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Just to echo what everyone else has already said, but this has been a really poor show from @premierinn.
We were stuffed into a cold train station in our pyjamas for several hours with no beds, food or drinks - what about that says "good nights sleep guarantee"?
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@premierinn We're lucky no-one was seriously hurt, this could have ended much much worse and your solution is "We may possibly consider maybe potentially think about reviewing out T&Cs"
Be. Better.
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@premierinn Please spare us the platitudes, this is not a case of "we value your feedback" this is a case of people suffering harm under your watch and you refusing to take ownership.
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Sneeze retweetledi
I have never been so pissed off with @premierinn in my fucken life all of us had to be evacuated out of the hotel due to a fire and you refuse a refund
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Sneeze retweetledi
@premierinn Hi Bori,
I've already sent in a complaint to your customer service, and haven't heard anything back at all. I'd quite like a reply to my more detailed complaint if that's possible.
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Sneeze retweetledi
@premierinn @Reskell492 Taking this as feedback is not what you should be doing in this situation, refunding the people that had to be evacuated and sit on the floor in a freezing cold train station for 6 hours is what you should be doing.
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Sneeze retweetledi
I was one of the people affected. I was struggling to stand up and suffering from significant distress during and after the event. @premierinn didn't even phone me to tell me I had a new hotel, I got an email late afternoon on the Sunday. I was offered free breakfast & that's it
Reskell🔜Cfz!@Reskell492
Apparently according to @premierinn If you are forced out of your hotel by a fire and don’t actually get access to a hotel room for the night that you paid for? You aren’t entitled to a refund. Despite making people walk through a staircase filled with billowing smoke, explain?
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@premierinn You've been sending this same reply to all my friends who were also affected, before denying any of us refunds - what do you actually intend to do about it?
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@SneezeJaql Hi there, please DM us with your reservation number, postcode and arrival date if you'd like to discuss this further with us. Bori twitter.com/messages/compo…
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