Sprout Support

Resolved: This incident has been resolved. stspg.io/v09szyhhv8f9?u…

Monitoring: We are now seeing X data has resumed ingesting as expected and newly generated data is not experiencing delays. We are still monitoring updates from X natively and will continue to provide updates. stspg.io/v09szyhhv8f9?u…

Investigating: X (formerly known as Twitter) is currently experiencing difficulties that affect Sprout’s Listening data, Brand Keywords, and Publishing features. These issues began on Saturday, February 8 at approximately 00:10 UTC. … stspg.io/v09szyhhv8f9?u…

Monitoring: Tiktok is currently experiencing difficulties that affect Sprout’s features. As a result of these issues, you may experience: - TikTok post failures - Issues when connecting or reauthorizing a TikTok profile - Delays in… stspg.io/979lgmbcywhr?u…

Resolved: The issue with AWS and OTP email delivery appears to be resolved. Please subscribe to receive status updates stspg.io/6rgs35bygmcl?u…

Investigating: Sprout is currently experiencing issues with AWS affecting OTP (one time passcode) emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize … stspg.io/6rgs35bygmcl?u…

Resolved: At about 2:24 PM CT issue resolved itself. stspg.io/hdbr57dhhbq6?u…

Monitoring: We are continuing to monitor for any further issues. stspg.io/hdbr57dhhbq6?u…

Monitoring: On January 16, X posts began failing at 9:57 AM CT. We are monitoring the situation and apologize for the inconvenience. Update as in 11:35 AM CT Largely improved, but still some degraded performance. stspg.io/hdbr57dhhbq6?u…

Resolved: Cloudfare incident has been resolved, and all services have been restored and are now fully operational. Thank you for your patience and understanding. stspg.io/bcq1bf6r6fyh?u…

Monitoring: The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable. stspg.io/bcq1bf6r6fyh?u…

Investigating: Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. We are watching the situation closely and appreciate your patience. You can subscribe to receive updates on any change… stspg.io/bcq1bf6r6fyh?u…

Resolved: This incident has been resolved. stspg.io/l96xf2wtfl32?u…

Monitoring: The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable. stspg.io/l96xf2wtfl32?u…

Investigating: Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your pati… stspg.io/l96xf2wtfl32?u…

Resolved: This incident has been resolved. stspg.io/025rm2sv5jdr?u…

Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/025rm2sv5jdr?u…

Investigating: Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inco… stspg.io/025rm2sv5jdr?u…

Resolved: All services have been restored and are now fully operational. Thank you for your patience and understanding. stspg.io/cvgk0wl210p5?u…

Monitoring: AWS services returned to normal operations, and core services are stable. We are continuing to monitor for any further issues. stspg.io/cvgk0wl210p5?u…

Investigating: Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Socia… stspg.io/cvgk0wl210p5?u…