Stagecoach SouthWest

@NitroChrisUK Hello Chris, I am so sorry for this. There was a few cancellations on this route yesterday due to operational errors. I have shared your feedback with the local team for this to be reviewed internally. -Ivy

@StagecoachSW please explain why there is only one 12 service between Paignton and Torquay in the next Hour!; on the first weekend of the holidays for many!! ,#stagecoach #torbay #devon

@spillsy56 Hi, Please can you confirm the name of your stop, bus number and time they were due? - Ari

Can you explain why the last 3 buses from Torquay to Dawlish are cancelled tonight? @StagecoachSW

@7Daz3 Hi, I apologise for this experience with our driver. We expect drivers to treat everyone with respect - thank you for letting us know this hasn't been the case on your journey. I will raise this with the local team so they can speak to them directly. - Ari

@112Nash Hi Brian, this can happen when the buses aren't tracking, we would ask you to refresh and even uninstall and reinstall the app. If this doesn't work please get back in touch with us. Lia

@StagecoachSW I have just looked at your app to see if the bus I take to home is running to time, it's the 18:10 service 14 Plymouth Royal Parade to Derriford Hospital and the app is telling me as per the screenshot. This happens fairly regularly, can you explain why please

@StrawberryQueUK Hi, thanks for bringing this to our attention, I will get this looked into for you. Thanks Lia

@StagecoachSW can you advise me why customers are being charged the Bideford to Fremington leg of the journey when transferring busses on 21/21A journey from Barnstaple. It should be free but your bus drivers don't seem to know that and keep charging.

@jasona1980 Hello, Unfortunately there's lots of different factors that can cause disruptions to the services. We can only apologise for the inconvenience caused.-Dee

@StagecoachSW yet another poor service for the number 3 - 15mins late at 11:20 from Elburton to Yealmpton, and now my return bus 15:19 is 20 mins late so far - which is quite common now, no app updates either Any reason why this service is so awful?

@Shellbear7 Hi - Sorry to hear the trouble with your journey this morning. Apologies for the 22 minute delay. If you can DM us your email address please, we'd like to offer a free day ticket as a goodwill gesture. I hope you caught your train okay. Bea

@StagecoachSW Why is the 5B Great Torrington to Exeter running so late? I have a train to catch.

@KirstyCakes3006 I am sorry to hear of your experience. Can you please advise the time you were expecting the service so we can look to assist you further. -Mel

@StagecoachSW according to your app there are no number 12 buses going towards Newton Abbot from Torquay Asda for 40 minutes. If you go with the theory that a bus should be every 12 minutes as YOU advertise that's 3 missing buses 🙄🤦‍♀️. Train for me again I guess

@tunavomit1 Good afternoon, Please DM us with the email address you put on the form. -Rae

@StagecoachSW (Yes I've checked spam too)

@StagecoachSW Hi does the complaint form on your website not even work? I've sent a complaint and never got a reply.

@RioD93 Good afternoon, Can you confirm where you're waiting for the bus please? -Rae

@StagecoachSW where's the 21c? Not showing on the app- should have left at 15:45??? Service (or lack of) is getting worse and worse

@HPUnicraft Hi Ryan, I'm very sorry for the delay to this service, which was due to an operational error. Thank you for your patience and understanding. If there's anything else we can help with, please don't hesitate to get in touch. -Ivy

@StagecoachSW 6.55 1 from Horrabridge delayed til 7 with next due 7.05. 6.55 never appeared and 7.05 appears 7.12 and passenger says they were moved to this from 6.55. Why was 6.55 cancelled, as I will now be late for work costing me ££?

@RioD93 Hi, I'm very sorry for the delay you experienced with this service. Unfortunately, this was due to operational issues. I'll make sure it's passed on to the local team so they can review it and help improve future journeys. -Ivy

@StagecoachSW 21C tracked as sat stationary at Georgeham, why?! Should have left 10 minutes ago! Missed my train to Exeter (again) now- no other option to get an earlier bus. So frustrating. No excuse with traffic this morning, empty roads. Zero reliability from stagecoach.

@DowieWho Hi Jena, This service operated on time, we hope you managed to travel. -Rae

@StagecoachSW Is the (118) 3.58 bus Lydford to Tavistock running?

@cryptidhoseok Good afternoon, We're sorry to hear that. If you'd like to provide us with feedback please contact us directly with specific details. -Rae

@LukeHarvey85 Good morning, Services are operating with a diversion that can be found here - stge.co/3SSMMcx -Rae

@RioD93 Good morning, We're sorry to hear that, we've passed this on to the local team to identify the driver and deal with internally. -Rae

@StagecoachSW First 21C of the day didn't leave Gham on time (10 minutes late) for no reason whatsoever, no traffic. Just tracked as sat stationary with the BA bus (chatting drivers no concept of time). I've now missed my train due to this.

@HPUnicraft Hi Ryan. I am sorry to hear of your experience. Can you please provide me with the journey details you intended on making along with the time you were expecting the service so I can assist you further. -Mel

@StagecoachSW app is useless. Says my bus is cancelled so took time walking up to stop, just to see either pass. Next bus arrives but app says the next is a better service not needing a further chance so I let that pass. That bus then arrives and nope, only goes halfway. 🖕

@Jimkim999 Thanks for confirming. We will review this further to ensure that our our new vehicles have the air conditioning fully functional in this warm weather. We really appreciate you raising this with us. Joe

@StagecoachSW Hi Ivy, I can’t remember the time, if I recall it was the B route from Central Exeter to Pinhoe Sainsbury’s.

The Met Office has issued heat warnings for this week. ☀️ We recommend checking the Stagecoach app or our website before you travel for the latest updates. Stay cool, and we’ll see you on board! Click the link for more info 👉stge.co/3QW79F2

@RioD93 Hi, there was a service due at Barnstaple bus station at 1545 which left 16 minutes late, it may be there was traffic or in the heat the driver may have required time to stop for an additional break. I'm sorry for the inconvenience caused. Lia

@StagecoachSW where's the 21c, disappeared off the app- no tracking information- should have left the bus station 10 mins ago. People getting unwell waiting in this heat.