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Dear @nikitabier,
On 9 April 2026, @X Support asked me for documents. I sent everything that same day. It has been almost two months.
Zero response!
Quick context. I founded SANTRI GAYENG, a legitimate Indonesian company registered in 2015, running official good content.
Our account @gayengco (originally @santrigayengcom) was hacked in December 2025. I regained access and filed a full appeal.
Here is what I handed @X: official company letterhead with stamp, my government ID, the notarial deed of incorporation, YouTube verification at 497K subscribers with a gray check, and legacy verified profiles on Instagram and Facebook.
Here is what X handed me back: an automated loop, and silence.
The account is still frozen in permanent read-only mode. On both app and web, there are no visible on-screen instructions to resolve anything. So the system asks for proof, receives proof, then offers no path forward.
This is the part I cannot square. A hacked owner is told to prove ownership. I proved it, fully and immediately. The platform that demanded the documents now owes nobody a single reply.
Legitimate, documented, hacked accounts deserve human review, not endless automation. Many of us built these communities for years.
What exactly is a verified owner supposed to prove that I have not already proven?
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