@vkpriyesh @StarHubCares Hi, Priyesh! Thank you for your message. We've also received your comment on another post and are currently in touch with you there. - Allen
English
StarHub
30.4K posts
StarHub
@StarHub
Your official Twitter source for StarHub deals, news & announcements. For customer care support, tweet us @StarHubCares.
Singapore Katılım Şubat 2011
2 Takip Edilen17K Takipçiler
2nd time StarHub app completely broken can’t top-up, money stuck in wallet.
Support only says “delete & reinstall” (doesn’t work). Refund denied, had to use bank app.
@StarHubCares @StarHub
please credit my bill immediately!
English
@UCNGOR Hi UC Ngor, thank you for reaching out. Please drop us a PM at m.me/starhub and we’ll be happy to assist you further.– Lester
English
@MohdHafizVlogs @StarHubCares Hi Mohamed Hafiz Vlogs. Thank you for your message. We've also received your comment on another post and are currently in touch with you there. - Manu
English
I wonder how are they in touch with me when I dont receive any calls or text? They dont even have my contact and my @StarHubCares @StarHub line is dead… hmm…. 🧐
English
@MohdHafizVlogs @StarHubCares @IMDAsg Hi Mohamed Hafiz Vlogs. Thank you for your message. We've also received your comment on another post and are currently in touch with you there. - Manu
English
@StarHub @StarHubCares down time this month starting from 8 February 2026 til today issue is not resolved. My credits deducted and my line is dead. To avoid @StarHub @StarHubCares or not, you guys decide… @IMDAsg
English
@MohdHafizVlogs @StarHubCares @IMDAsg Hi Mohamed Hafiz Vlogs. Thanks for sharing.
If you ever need help with your StarHub account or services, feel free to reach out to us via PM on X or WhatsApp: bit.ly/StarHubWA. – Manu
English
Friends, here’s a great example to always screenshot when you paid your bills, topped up your credits and what not! Even with ss-proof, @StarHub @StarHubCares still did not resume my line. This reflects very well on their credibility. @IMDAsg
Mohamed Hafiz Vlogs@MohdHafizVlogs
Once again the @StarHub @StarHubCares guys “UP THERE” says I got no credits in my account when I clearly provided proof of the available credits to them. Guess gotta bring in the authorities now for the harassment caused. Will definitely lodge a police report for this. @IMDAsg
English
@MohdHafizVlogs @StarHubCares @IMDAsg Hi Mohamed Hafiz Vlogs. Thank you for your message. We've also received your comment on another post and are currently in touch with you there. - Manu
English
@StarHub @StarHubCares @IMDAsg I did reach out previously both thru 1633 and your chat. Gave the same proof of credits availability and today I receive the same outcome, CS say my account has no credits so need to top up. WHEN I CLEARLY GAVE PROOF THE CREDITS ARE IN MY WALLET!!!!!
English
Once again the @StarHub @StarHubCares guys “UP THERE” says I got no credits in my account when I clearly provided proof of the available credits to them. Guess gotta bring in the authorities now for the harassment caused. Will definitely lodge a police report for this. @IMDAsg
English
@RannajoyRoy Hi, Ranajoy Roy! Thank you for bringing this to our attention. Kindly send us a PM via WhatsApp: StarHub WhatsApp. We will do our best to help you. - Allen
English
@StarHub Your sales and customer service team are denying the promotion offered to us. Kindly look into this matter.
English
@StarHub We were sent this promotional offer as an existjng customer. First, the link to sign up did not work and the tele sales personnel said this offer is only valid for new customer. This false advertising. Pls clarify.
English
@hydraieo @sakuraplush @Genshin_7 @GenshinImpact Hi there, ray. We sincerely apologise for the recent internet dropouts and any inconvenience this may have caused. Please reach out to us via private message at m.me/starhub, so we can assist you directly. Thank you. - Adriane
English
@sakuraplush @Genshin_7 @GenshinImpact @StarHub nonmoots but i genuinely thought something’s wrong with my internet. so was it an issue with genshin itself?
English
@Genshin_7 @GenshinImpact @StarHub I'm seeing ridiculously unstable ping from Singapore to the Genshin Impact asia servers, and your CS keeps closing the case without doing anything useful.
You can see it go from 99 to 999 (!!) ms in this 3 min vid.
youtu.be/2_u5aL5kbO0
YouTube
English
@L0ne_Hermit Hi, Lone Hermit! Thank you for bringing this to our attention. Kindly send us a PM via WhatsApp (bit.ly/StarHubWA), with your account details. We will do our best to help you with your concern. We look forward to hearing from you. - Allen
English
@StarHub
Talked to the CS 1633 on 12/01/26. Supposed to expect a call on 13/01/26 7PM to 9PM because CS checked my available timing. But you called me at 13/01/26 10:40AM when i was at work and not convenient to talk at all. It’s 14/01/26 9PM now… no attempt to call again?
English
@KhaiHazard Hi KhaiHazard! Thank you for taking the time to highlight this matter to our attention. We value your thoughts and feedback as we continuously explore ways to enhance our services. You can check match schedule we broadcast at starhub.com/personal/bundl…. I hope this helps. - Julie
English
@MohdHafizVlogs Hi, Mohamed Hafiz Vlogs! We apologize for the delay in resuming your service. To assist you further, please send us a private message via Facebook (m.me/starhub) or WhatsApp (bit.ly/StarHubWA). – Zette
English
Today is 8th Jan 2026 and @StarHub still have not rectified my suspended line issue. Wtf @StarHub , I’ve topped up my acct way in advance, you’ve deducted and then you’ve suspended my line? Who’s facing this issue, comment below…. #starhub
Mohamed Hafiz Vlogs@MohdHafizVlogs
This is how @StarHubCares really cares for their long term customer. Really disappointing. Anybody experienced this? Shall we port over to other telcos as a whole? What do you guys say? Comment below….
English
@kushsagar @StarHubCares Hi kush sagar, thanks for flagging this and sorry for the inconvenience. We’d like to look into the chat queue issue you encountered. Please send us a private message on WhatsApp at bit.ly/StarHubWA
with more details so we can review this and assist you further. - Manu
English
@SagarKunte @StarHubCares Hi, Valued Customer. I am really sorry about the experience, that’s definitely not how anyone should spend their weekend. 😔
We’d like to help get this sorted. Please drop us a DM and we’ll check this for you right away. -Mike
English
Pathetic
Whole weekend has gone in struggling to watch TV, restarting my phone, everything
@StarHubCares @StarHub #CustomerService
English
Hey @StarHub 🤡
You upgraded my broadband from 1Gbps to 5Gbps and somehow made everything worse.
• Internet is choppy
• Alexa keeps dropping in and out
• My “5Gbps” can’t even stream 4K — stuck at 480p / 720p
Congrats on achieving negative upgrades.
More speed on paper lah
English
@JudgeClub247 @HeySayMarcus Hi DayDark Era, we're here to assist. If you're experiencing any service issues, please send us a private message on WhatsApp (bit.ly/StarHubWA
) with your account details so we can review this matter directly and see how we can help you further. – Manu
English
@gargamit21 Thank you for reaching out to StarHub and we're sorry to hear about your situation, AG. Please reach out to us using this link m.me/starhub for further assistance. – Karen
English
@prateek_rajput3 @StarHubCares Hi Prateek Rajput. We truly appreciate you bringing this to our attention. Let us move this interaction to a private message to gather more details at m.me/starhub. We'll look into it and arrange for assistance. Thank you. - Karen
English
@StarHubCares @StarHub Since morning I have been trying to recharge my prepaid sim, but the new app is not letting me sign in using OTP. Each time it says invalid OTP. After some tries apps starts showing under maintenance. The experience is so frustrating.
English
@JamesAKirch @StarHubCares @nation1023 Please send us a private message via Facebook (m.me/starhub) or WhatsApp (bit.ly/StarHubWA), and we’ll be happy to review your account. - Zette.
English
English
@StarHubCares been waiting on your 1633 helpline for over 30 minutes. Can you please answer? Why is your network down so much? I’ve been experiencing regular broadband outages. I’ve tried resetting router and modem, nothing works. What am I paying for?!?! Really terrible service
English
@JamesAKirch Hi, James Kirchheimer. We’re truly sorry to hear how you feel. We’ve responded to one of your posts to assist further. Kindly send us a direct message so we can review your account and see how we can best assist you. -- Maui
English
@StarHub I’ve thought of a new mission statement based on customer experience. Instead of “Improving the lives of our customers daily” it may as well be “making our customers miserable daily”
English