PokerStars Support

@adamgray50 Hi Adam, thanks for reaching out, and we are sorry for the inconvenience. We have sent you a DM, kindly check your inbox. Thanks! ^LP

@StarsSupport I get signed out of my account if I leave my computer for a few minutes and I have to sign back in. Is this a new Pokerstars security feature or just a problem my end?

Hi Stevie, thanks for reaching out. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

@StarsSupport Can On version, all of a sudden cashier will not load. I cannot access my play money, therefore I cannot play. Please help. Macbook pro 2015, Monterey 12.

@faubertnashea Hello, we are sorry to hear this. We sent you a DM, please check your inbox. Thanks for your cooperation and regards! ^LP

@StarsSupport Still can’t play any casino games?

⚠️Our planned server restart is taking longer than originally forecast⚠️ The downtime is expected to last until 12:30 CET, during which time all games on PokerStars will be unavailable.

@nba20009 Hello, we are sorry to hear this. We sent you a DM, please check your inbox. Thanks for your cooperation and regards! ^LP

@StarsSupport Hello, I followed the instructions, but it still isn't working for me.

Play our new and exclusive Slotlist game Skullapalooza for free. Find the word Skulls for the chance to win. Reply with your answer (screenshot or grid numbers) + [Stars ID] + #Slotlist by 18:00 CET, Fri. Five winners will receive $5 Instant Bonus. T&Cs: psta.rs/TCsGL Give Skullapalooza a spin 👉psta.rs/SlotlistCasino #PokerStarsCasino

@TriphyA10 Thank you for your reply. We are sorry for the issues you ae experiencing. We can help you solve this error, but since you do not follow us we are unable to send you a DM with the troubleshooting steps. Please follow us and send us a DM so that we can help. Thank you.^AP

@StarsSupport Hi, thank you for your response. I keep getting this message.. I did everything but it doesn’t work.

@StarsSupport is it normal that the servers still don’t work in Belgium?

@mjbloech Hi Maureen, thank you for confirming! We also appreciate your patience as our team worked to resolve the issue. Wishing you a wonderful evening! ^LD

@StarsSupport It's 19.15 CET and I can play again!

Hi @StarsSupport the Swiss site is still offline. Do you know when it will be back up? Many players have contacted 777 directly but no response has been given.

@igotdanutz Hi there, we've sent you a DM with more information, please check your inbox to follow up 😊 Thank you, have a nice one ^AT

@StarsSupport why wasn't there any notice that the casino would no longer be available to Alberta players as of July 13th ?

@mjbloech Hi there, sorry to know about this! We've sent you a DM with more information, please check your inbox. Thank you ^AT

@StarsSupport @danyway The Swiss site is still down. Is there an estimated time of when it will be back up?

Hi Dan, thank you for your comment. We are aware of the issue and are actively working to resolve it as quickly as possible. For further assistance, please do not hesitate to reach out to our partner, Casino777, at the following link: 👉 casino777.ch/en/contact We truly appreciate your patience and understanding! Regards, ^LD

@StarsSupport Still can not login for swiss player

@Goodzilla_real Hi, we are sorry to hear that! For further assistance, please contact our partner Casino777 here: 👉 casino777.ch/en/contact Thank you for your patience and understanding. Regards, ^LD

@StarsSupport Still can't login on Swiss desktop app for 26h. Error: "casino777.ch system unavailable". I can login on the casino777.ch website. Reinstalled app & cleared cache on diff devices, always a 7s timeout. Clearly a server-side API issue after the update. Fix?

@sneakytucky Hello, we are sorry to hear about your experience! For further assistance, please feel free to follow us and send a Direct Message. We are here to help! Regards, ^LD

@StarsSupport can open the application but i cant join any tables. no response when clicking play.

@draskarit Hello, we are sorry to hear about your experience. Feel free to follow us and send a direct message for further assistance. Thank you for your cooperation! Regards, ^LD

@StarsSupport Hi! My username is Rixomg, I was in a Tournament while this interruption of maintenance was happing again, and I did not get refunded the buy-in, It was a 5 eur spin go Max, what should i do or Who should i contact? Thanks in advance!

⚠️There is a planned server restart on Wednesday, July 15th⚠️ The downtime will start at 04:00 CET and last for around six and a half hours, during which time all games on PokerStars will be unavailable.

@lafitte_m8 Hi Marc, thank you for reaching out. We are sorry for the inconvenience. For further assistance, please contact our partner Casino777 at: 👉 casino777.ch/en/contact We appreciate your cooperation. Regards, ^LD

@StarsSupport @Goodzilla_real Please any update for Switzerland ? 24hours wihout any update. Could you do something because it is not the same problem

@ElvisKal Hi, thank you for your comment. The server restart is now complete, and all games have been restored. We apologize again for the delay and appreciate your patience. If you need further assistance, feel free to contact us. Regards, ^LD

@StarsSupport Planned to play my day session, only one day at this week left... Not good

Hi, thanks for your message. Our website is still under maintenance. Please rest assured that our team is working hard to bring the games back online as soon as possible. This should not take much longer. We apologize for the inconvenience and appreciate your patience! Regards, ^LD

@Copoker_04 Hi! Our website is still under maintenance. Please rest assured that our team is working hard to bring the games back online as soon as possible. This should not take much longer. We greatly appreciate your patience and understanding! Regards, ^LD

@StarsSupport Still can't play what are you doing people?

Hi Gábor, thank you for reaching out. Our website is still under maintenance. We understand how frustrating this can be and apologize for the inconvenience. Please rest assured that our team is working hard to bring the games back online as soon as possible. This should not take much longer. We greatly appreciate your patience and understanding! Regards, ^LD

@Josephbqr_ @StarsSupport worked for about an hour, then cancelled the tour I was playing...

@jonoisabigmac Hi Jon, thank you for reaching out. Our website is still under maintenance, and our team is working hard to bring the games back online as soon as possible. This should not take much longer. We greatly appreciate your patience and understanding. Regards, ^LD

@StarsSupport Yo is it down again?

@Goodzilla_real Hi, thank you for your comment. We apologize for the delay in restoring services. Our team is working hard to bring the games back online quickly. This should not take much longer. We appreciate your patience! Regards, ^LD

@StarsSupport Swiss players cannot log in since 21 hours