PokerStars Support

Hello Dan. We’d be happy to help further. The article includes the quickest troubleshooting steps for the most common causes of this issue. If the problem continues after trying them, please send us a direct message with more details so we can investigate your specific case. Thanks! ^AR

@StarsSupport You don’t have the ability to fix it yourselves?

Just another day @PokerStars

@amn5000 Hi, we are sorry for the issue you are experiencing. For further assistance, please follow Stars Support and send a direct message with all the details of your case. Thank you for you cooperation! Regards, ^LD

@PokerStarsON Your pigs555 account can only be used on on.pokerstars.ca. This is the pokerstars.com license website. To use this account, please visit the on.pokerstars.ca website and try again. Doesn't seem to work either. Why is this so difficult?

PokerStars will no longer offer Poker, Casino or Sports on our current platform in Ontario from today. Your account will remain accessible until June 4. Any funds not withdrawn from your account by then will be sent by cheque. We’re moving to a new home on @FanDuel .

@keven0262 Hi Keven, thanks for reaching out. We are sincerely sorry to hear about the issue you are experiencing. Please do not hesitate to follow us and send a direct message for further assistance. Regards, ^LD

@PokerStars what on earth is going on with your site, I and using the help centre to request a refund of 5.50 for a tournament I entered but couldn’t get to not join, but my single line message won’t send - can I have a customer service email please!

@CassandraFuture Hello, we have sent you a DM. If you could please respond, we can then help you out further. Thanks. ^YI

@StarsSupport Privately how? DM on here? I sent a support message before posting publicly.

Hey, @PokerStars, I was clearly playing against a pure bot just now.

@rhymest_ar Hello, thank you for your message. We are sorry to hear about the issue you are experiencing. To assist you further, could you please send us a direct message with the details of your operating system and a screenshot of the error message? Thank you! Regards, ^LD

@StarsSupport can't open up the launcher and i have to play sunday storm in a couple hours, any idea?

@mt99808 Hi there, since you are not following StarsSupport, we are unfortunately not able to send you DM. Please follow us and DM once more for further assistance. Thanks! ^SL

@PokerStarsON @FanDuel why did you remove the interac option? trying to make it as difficult as possible to withdraw?

@FuckinEhSon Hello there, thanks for reaching out. We have sent you an additional DM regarding the recently reported. Please make sure to have a look. Have a nice day! ^SL

@PokerStarsON @mt99808 would love to contact your support but your live chat is broken and there is no email on your site

Hello Francisco, thanks for your reply. We’re very sorry about this situation. At the moment, there is a general technical issue affecting some players. In the meantime, we recommend trying to access the game through the desktop. Regarding refunds, we’re unable to confirm anything just yet. Please contact us again in a few hours once the issue has been reviewed further, and we’ll be happy to check whether any refund applies. ^SL

@StarsSupport @jspr20 I'm not being able to play while already entered a tournament. Will i get a refund?

@StarsSupport what's going on? slow tables and sitting out???

Hi there, thanks for your message. We’re aware of a technical issue affecting some users, and our team is actively working to resolve it as quickly as possible. In the meantime, we recommend trying the desktop version. We sincerely appreciate your patience and apologize for any inconvenience caused. ^SL

@StarsSupport I can’t access any games on the app. Nothing there just some ads! Never happened before. All my usual stuff is no longer there?

⚠️There is a planned server restart on Wednesday, April 22nd⚠️ The downtime will start at 04:00 CET and last for around seven hours, during which time all games on PokerStars will be unavailable.

Hello, we understand that poker can be challenging, and we are here to support you. Our games are powered by a certified RNG to ensure fairness, and we are always happy to address your concerns. Remember, poker is a game of skill and chance, play responsibly and within your limits. For tips on responsible gaming, visit 👉 pokerstars.com/about/responsi…. Regards, ^LD

@PokerStars I am dying inside my body, I am earning way below EV because of your site

Hi Martin, thanks for contacting us. We are sorry to hear about your login issues. Before we can help you with your query, we need to identify you as the account owner. Please send us a DM with the following details: - Your username - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Have a nice one ^YI

@StarsSupport Still nothing huh? Hard at work? :)

@StarsSupport So for how long do I have to wait to get a pin code that works? This is fucking psychotic at this point.

Hello, thanks for reaching out. We’re aware that some players in Sweden may be experiencing access related issues, we’re sorry for the inconvenience. This has already been reported internally, the relevant department is working towards a resolution at the earliest opportunity. We’d like to review your account in detail, but we’re currently unable to send you a DM. Please follow us and send us a direct message at your convenience so we can assist further. Thanks ^MA

@StarsSupport Whats going on in Sweden?

@felipa97341 Hello, thanks for reaching out. We have sent you an additional DM regarding the recently reported. Please make sure to have a look. Have a nice day! ^SL

@StarsSupport @BruleDr10491 I DM'ed you my issue that still hasn't been done since yesterday. It should have been done yesterday. Can you sort it out asap please.

@PokerStars Your support is the worst support I ever experienced. I can't log in and they string you along for several hours and then they go "I haven't heard from you in a while, so I'll close this chat" Beyond embarrassing.

@hundenrufus Hello, thank you for your message. We apologize for the inconveniences. We can confirm that our programming team is aware of the login discrepancies. They are working on a fast fix as we speak. We kindly ask for your patience and understanding. We remain available. Thank you.^AP

@PeaceWestrin @StarsSupport Usch och fy! Jag försökte spela på gg poker men de skrev att jag inte kunde ta ut mina pengar pga att jag satte in med visa, jag frågade hur fan ska jag ta ut dem då, de hade inget svar att ge...

@StarsSupport So pokerstars just exploded without warning? It's completely dead.

@PeaceWestrin Hello Martin, thank you for bringing this to our attention. The issue is currently under investigation by our technical team. We apologise for the inconvenience and appreciate your patience. Regards ^LD

@hundenrufus @StarsSupport Exakt som för mig. Deras jävla pincode system är helt åt helvete. Varje gång deras sida kraschar så får dom problem med pinkoden. VARJE gång upplever jag det här. Nu kommer jag säkert inte ens få spela 2-7 NL turren. :(((