StatusOnce

ISSUE RESOLVED: The issue with one of our service providers that was causing our Support center to not load has been resolved. Our help center at help.oncehub.com is now fully operational. If you continue to face any problems, please contact us at support@oncehub.com.

ISSUE DETECTED: We’re currently experiencing an issue with one of our service providers, which is causing our Support Center (help.oncehub.com) to be inaccessible. We will post further updates here as they are available.

ISSUE RESOLVED: The issue affecting Customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you experience any issues, please contact us at support@oncehub.com

ISSUE DETECTED: We are currently experiencing an issue following today’s scheduled update. As a result, the Customer facing links for Routing Forms and ChatBots are temporarily down. Our team is actively working to resolve this. We will share updates as they become available.

ISSUE RESOLVED: After monitoring the impact of the website access issue, we can confirm that it was resolved at 9:12 AM UTC. We have not seen any further issues with the relevant service provider. If you continue to experience any issues, please contact us at support@oncehub.com.

INCIDENT REPORT: An outage with one of our service providers prevented users from accessing our website from 8:52–9:12 AM UTC. The issue is resolved and services are operating normally. If you continue to experience any issues, please contact us at support@oncehub.com.

ISSUE RESOLVED: The issue affecting accessibility to our Developer Center links has now been resolved. All pages should be loading as expected, and normal functionality has been fully restored. If you continue to experience any issues, please contact us at support@oncehub.com.

INCIDENT DETECTED: We are experiencing an issue where a few links on our Developer Center are inaccessible. Users may encounter page load failures or error messages when accessing certain documentation pages. Our team is investigating and working to resolve the issue promptly.

ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled, and caused images on Booking Calendars to load incorrectly, has now been resolved. CAPTCHA can be re-enabled if it was previously disabled.

ISSUE DETECTED: Due to an issue with Cloudflare, bookings cannot be made when CAPTCHA is enabled and images on Booking Calendars will not load properly. We recommend disabling the CAPTCHA until the issue is resolved to accept bookings. We will share updates as they are available.

ISSUE RESOLVED: The issue preventing Booking Calendars, Booking Hubs, Chatbots and Routing Forms from loading correctly has been resolved. If you still face issues, please reach out to us at support@oncehub.com

ISSUE DETECTED: We have detected an issue preventing Booking Calendars, Booking Hubs, Chatbots and Routing Forms from loading correctly. We are investigating this on priority and will post an update as soon as possible.

ISSUE RESOLVED: Our hosting provider has resolved the issue that caused disruptions across Scheduling Links, Routing Forms, Chatbots, and parts of account setup. All services are now be fully operational. If you still face issues, please reach out to us at support@oncehub.com

ISSUE UPDATE: We’re seeing intermittent functionality return for Scheduling Links, Routing Forms, Chatbots, and parts of account setup. Our hosting provider is working on a fix and expects a resolution in the next 1 hour. We’ll keep monitoring & share updates here.

ISSUE UPDATE: We’re seeing intermittent functionality return for Scheduling Links, Routing Forms, Chatbots, and parts of account setup. Our hosting provider is working on a fix and expects a resolution in the next 2 hours. We’ll keep monitoring & share updates here.

ISSUE UPDATE: We’re seeing intermittent functionality return for Scheduling Links, Routing Forms, Chatbots, and parts of account setup. Our hosting provider is working on a fix and expects a resolution within 3 hours. We’ll keep monitoring and share updates as they’re available.

ISSUE UPDATE: Due to an issue with our hosting provider, scheduling links, Routing Forms, Chatbots, and parts of account setup may not load correctly. Our hosting provider is working on a resolution to fix it in the next 4-5 hours. We will share any updates as soon as possible.

ISSUE DETECTED: Due to an issue with our hosting provider, Scheduling links, Routing Forms, Chatbots, and parts of account setup may not load correctly. Our team is monitoring and will share updates as soon as possible.

ISSUE RESOLVED: The service provider outage affecting notification delivery and other aspects of OnceHub functionality has been resolved. All impacted services are now functioning normally. If you experience any further issues, please contact us at support@oncehub.com.

ISSUE DETECTED: We’re experiencing an outage with one of our service providers, preventing notifications from being delivered. Other providers have reported this issue, which may affect additional parts of the platform. We’re monitoring the situation and will provide updates.