Staybridge Suites by IHG

@TheJonWanner This is not the experience we want for our guests, Jonathan. Can you send us a DM so we can look into this? Thank you.

Hey @Staybridge do you typically have your hotels run short on towels? Came back to my room in Louisville after work today. Went to get fresh towels and the desk clerk told me that she didn't have anymore and that I wouldn't receive any untill the morning! Pathetic.

@velasquezluisd Hello, Luis, thank you for reaching out. In order to prevent any confusion, please see the response that we sent on Instagram.

@Staybridge @IHGhotels our stay at 1910 N Sam Houston Pkwy E, Houston was extremely disappointing. Shuttle issues, dirty common areas, poor room condition, and front desk staff that showed little interest in helping when concerns were raised. DO NOT STAY HERE PEOPLE.

@Trekkinlife70 Hi, there! We'd love to look into this for you. If you send us a DM with your booking info, our team would be happy to assist you further.

Damn Ai! You cant even talk to a real person at @Staybridge to get my bill emailed to me!

@JosefaV2712 We're sorry to hear about this, could you please send us a DM so that we can look into it? Thank you. twitter.com/messages/compo…

@Staybridge absolutely worst service. Booked our room through the website. When we attempted to check in the location had oversold the rooms leaving my family with no place to stay after driving 4 hours. front desk informed us just this once they would waive the cancellation fee

@ToriProductionz Love hearing this! Thanks for making Staybridge Suites Atlanta Midtown part of your trip!

We stayed at the @Staybridge in Atlanta Midtown. Booked through Priceline. Roughly $439 from Thursday to Sunday with $225 incidentally ($50 valet parking daily pulled from incidentals, total $150 with $50 refunded due to no one responding to fix a clogged toilet Saturday night). The valet were on point (even though my black bracers are gone) and front desk staff in the mornings were very kind. With it being in stone's throw of the convention center, the Creator Summit, and everything else happening, it is now on my list of places to return. Meaning May 2026.

@alokeee20 We truly apologize for the inconvenience. However, our policy states that to protect your privacy, we must continue via private channels. Can you send us a DM on Instagram ihg.co/60127HgHK or Facebook ihg.co/60137HgHz so we can further assist you?

@Staybridge This reflects the level of service you provide: over the past six months I have stayed more than 35 days across your hotel group as a Gold member—if you treat Gold members this way, how do you expect other guests to be treated?

I am an IHG Gold member. I checked in on October 26 and will be checking out at 7:00 AM on October 31. My room was not serviced until Thursday; when it finally was, I found a stain on the comforter that made it clear the bedding had been used and not properly cleaned.

@1911_fan We apologize for the experience you've had so far. In order to protect your privacy, we do require concerns to be handled in a private channel. Alternatively, you can complete a complaint form via this link: ihg.co/60127HjWn. You may also email us at ihgservice@ihg.com.

@Staybridge Sorry I’m not on either of those. I called up IHG Diamond hotline earlier in the week and received no feedback. My name is what the reservation is under and still at the hotel above. This was really just a last ditch effort of never receiving follow-up on problems over the years.

@IHGCorporate is a garbage brand. Customer service does not give a rats ass about your concerns. @Staybridge in Stafford TX installed new lights in the parking lot with a ridiculously bright light pointing at the building and in to your room so you can't look outside at night.

@1911_fan Thank you for letting us know that, Chris. Can you send us a DM on Instagram ihg.co/60147HVBA or Facebook ihg.co/60157HVB7 so we can look into this?

@Staybridge Yes I’m not verified so it won’t let me DM you unless you follow back.

@alokeee20 In order to protect your personal information, we encourage you to please reach out to us through Direct Message.

@Staybridge My reservation details are included in the attached screenshot. Please contact me at (613) 371‑0267.

@alokeee20 We'd like to learn more about your experience. Please send us a DM with your reservation and contact info.

I had slept under that comforter for four days. This was extremely unpleasant and made for a very disappointing stay.@IGHOneRewards @HolidayInn @Staybridge @IGHhotels

@jumbodiamond326 We understand, and we appreciate you sharing your concern. We have documented and shared your feedback with the hotel team for reference. Thank you.

@jumbodiamond326 Can you send us more details via DM on Instagram ihg.co/60157BfeZ or Facebook ihg.co/60167Bfew so we can look into this? Thank you.

@jumbodiamond326 Thank you for reaching out and for bringing this to our attention. Please send us a DM with your booking info, so we can look into this for you.

@liza_eloyka We're sorry to hear about your experience, Liza. Please send us a DM with more details, so we can look into this for you.

This hotel in Oxnard Cali is not a good place. Imagine we stayed here the operator answers in 30 rings and starts at 7 am ?? Which hotel does that @Staybridge and the counter is always no staff. Hardly you can see anyone. The rooms are not cleaned right away .

@Tactical_B007 We're unable to send you a DM, but you should be able to send us one! Thanks! twitter.com/messages/compo…

@Staybridge You’re welcome! He most definitely deserves it!!! Could you please send me a DM with your contact information? Thank!

@Staybridge I would like to recognize a Staybridge contractor (1099-employee) at their Atlanta Airport location. This morning, Ronald was making his rounds and noticed that a front desk employee was unconscious. He swiftly contacted 911 which saved her LIfE! He is a HERO!

@JTDubs21 We understand your concern, Jeffrey. We do need your reservation details so we can follow up. You can send us a DM on Instagram ihg.co/601841PNg or Facebook ihg.co/601941PN9. Thank you.

@Staybridge Honestly, I don't even know how to DM on X. I've never posted a negative comment about a business on social media before, but this is simply outrageous. Feel free to email me at jtaleff@caprockfund.com or call me at 954-829-2121 and I'll be happy to comment further

@Staybridge horrible experience @ Gainesville I75. After arriving to nobody at front desk for 20 min, Asnt GM calls me next day, not to apologize but to tell me its "not my business" why no one was at the front desk then tells me I should have "common sense" unreal! Never again

@MDAutomotivesa Absolutely! Sorry for the confusion. You can send us a DM on Instagram ihg.co/6017NAQqt or Facebook ihg.co/6018NAQqQ. Thank you.

@Staybridge Not being a premium user on X, I can’t DM. Is there another option to connect?

@Staybridge I’m staying at a location in Texas that is in terrible disrepair during a remodel. 3rd time in a year this has happened to us. Why is there no communication or care to inform the customer of the substandard condition of the hotel?