Steph Ashby-Hawkins

@Supersizer1 yes!

Quick question: do I get a haircut today? It's just it's been months & I fancy a change. :)

16 June 2016. Labour MP Helen Joanne ["Jo"] Cox was killed by far right extremist Thomas Mair in Batley. She was 41.

@HawkinsAshby it's enormous!

@HawkinsAshby it's eno

@Vivienneclore what about holibobs? Surely that's in the no list too?

@emsler grrrrr

@virginmedia the reminder they are sending by post?poor 4 a supposedly digital co not to be able to verify id and pw reset via digi channels

@StephAshbyHawk Ah I see. Once you've received this reminder I'd recommend contacting us to see if we can get this looked into. ^Ben

@virginmedia surpassed itself. Again. Rubbish broadband and customer svc not able to access my Ac?

@virginmedia because we couldn't remember the password

@StephAshbyHawk Did they say why they couldn't discuss this? ^Ben

@virginmedia that's the daft bit. I did pass security & talked to call centre. It was complaints who refused to talk after that. Madness

@StephAshbyHawk We wouldn't access any accounts without passing security. This is for our customers as well as our own protection. ^Ben

@virginmedia maybe today ? but they said some nonsense re the gdpr meaning they couldn't look at my Ac to get the details (!)

@StephAshbyHawk Ah I see. We would need to clear account security for this. When did they send this out? ^Ben

@virginmedia I have. They refuse to do anything as we don't have a password. Which they will send by post (digital pah!)

@StephAshbyHawk It'd be best to report this to us by contacting us on 0345 454 1111 and they can take a look at this. ^Ben

@virginmedia and how do I get this ? No details on how to get a refund. And your cust service people won't talk to me 😂

@StephAshbyHawk Our loss of service credit guidelines can be found here virg.in/creditg. ^Ben

@virginmedia super. And I'll get a refund as I don't have service?

@StephAshbyHawk If it's a complex fault the team will be working hard to ensure this is repaired as soon as possible. ^Ben

@virginmedia this is my current speed.

@StephAshbyHawk Which Hub is it you're using at the moment? ^Ben

@virginmedia a new one. Put in6 maths ago

@virginmedia yes the same speed. Slow 1mbps.

@StephAshbyHawk Are the wireless speeds the same regardless of where are you relative to the Hub? Are you able to stand next to it and run a speed test? ^Ben

@virginmedia no as my Macbook doesn't have a port and I don't have a cable and it's in a different room

@StephAshbyHawk Apologies for this. Are you able to try a wired connection? ^Ben

@virginmedia no use whatsoever as it only covers how to connect and we know how to do that.

@StephAshbyHawk Ah, can you try pasting it directly into your browser, the twitter browser doesn't support this page. Apologies. ^Ben

@virginmedia Ben. Oh dear. It's not going well is it?

@StephAshbyHawk Can you try a few of the tips found here virg.in/wifihelp to see if they help. ^Ben

@virginmedia wireless. I've spent £80 on 2 boosters as well.

@StephAshbyHawk With the speed test is this a wired or wireless connection? ^Ben