Steve Brock

𝐂𝐗 𝐢𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐟𝐚𝐬𝐭𝐞𝐫, 𝐢𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐬𝐦𝐚𝐫𝐭𝐞𝐫. MCP connects systems, pulls real-time context, and keeps interactions human, compliant, and impactful. 𝐀𝐈 𝐢𝐬 𝐩𝐨𝐰𝐞𝐫𝐟𝐮𝐥. 𝐂𝐨𝐧𝐭𝐞𝐱𝐭 𝐦𝐚𝐤𝐞𝐬 𝐢𝐭 𝐮𝐧𝐬𝐭𝐨𝐩𝐩𝐚𝐛𝐥𝐞. #CX #MCP

**𝐓𝐡𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 𝐢𝐬𝐧’𝐭 𝐝𝐲𝐢𝐧𝐠. 𝐈𝐭’𝐬 𝐞𝐯𝐨𝐥𝐯𝐢𝐧𝐠.**   𝐀𝐈 𝐢𝐬𝐧’𝐭 𝐞𝐫𝐚𝐬𝐢𝐧𝐠 𝐚𝐠𝐞𝐧𝐭𝐬—𝐢𝐭’𝐬 𝐞𝐥𝐞𝐯𝐚𝐭𝐢𝐧𝐠 𝐞𝐯𝐞𝐫𝐲 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧.   The future of CX is intelligent and human! #Avaya #CX sprou.tt/18Qdhv6uAyb

We're thrilled to share that the Avaya Infinity platform will support Model Context Protocol (MCP) later this year in collaboration with @databricks. Read the press release for full details on what MCP is and Avaya’s moonshot initiative: avaya.com/en/newsroom/20…

Tomorrow’s the day! Join us for an inside look at Avaya Infinity™ — and hear directly from Forrester why the future belongs to those who forge real connections, not just contacts. ai4cx.ai #AI #CX #ContactCenter #Innovation #Avaya #IAUG #Forrester

Looking to boost your team’s productivity and satisfaction? Avaya’s Experience Platform uses #AI, automation, and dynamic guidance to enhance performance. Explore the benefits here: bit.ly/3WS0KLh

Así es la influencia omnipresente de la #InteligenciaArtificial en la cotidianidad de las personas y las empresas #IA @Avaya_Latam @Avaya #Productividad #Tecnología noticiasyrespuestas.com/2024/06/15/asi…

As we delve deeper into AI’s potential, we can envision a future where every interaction is seamless, personalized, and imbued with joy and efficiency #AI #GenerativeAI #ChatGPT #Innovation #CustomerExperience #EmployeeExperience #CX #EX #Future linkedin.com/pulse/glimpse-…

That's right - go to the expo hall to see agent innovation! ⁦@Avaya⁩ ⁦@gghanem⁩ #AvayaEngage

"We have replaced handle time with the trust index" - Ben Yon of @Disney talking #CX transformation @Avaya #AvayaEngage <-- Contact Center metrics need revamping

Enjoying #AvayaEngage from home. You can do it too 😍. Just click on this link: bit.ly/3QkkJyy @Avaya @Avaya_Latam #CX #AI #experiencesthatmatter

#AvayaEngage is the ultimate #AI conference for #Avaya users. Immerse yourself in AI - Here are the #Top10 AI opportunities the #Avaya experts recommend! avaya.com/blogs/immerse-…

🚀 Powering people, not just tech! Avaya elevates the entire employee journey, fostering a workspace where well-cared-for teams lead to satisfied customers. Discover the future of work with us. 🌟 #AI #EmployeeExperience #FutureOfWork #Avaya tinyurl.com/mu5b2kjz

Whatever #business you are in — you are also in the “#Employee #Experience” business! Learn how #AI can transform your employee experience, boost engagement, and elevate customer interactions in my latest blog avaya.com/blogs/new-ai-p… #Avaya #EnterpriseConnect

Are you passionate about AI and ready to put your talent on a larger stage?   How does the whole world sound?   Apply here: lnkd.in/edGbSb7x #Avaya #AI #Careers #GenerativeAI #ConversationalAI #ChatGPT

Thrilled to be part of the "Job Shifting: Where and How #AI is Eliminating & Adding CX Positions" panel at Enterprise Connect! We'll dive into AI's impact on #hiring and the #futureofwork. Can't wait to explore the transformative role of AI with everyone there. #EnterpriseConnect

Unequivocally my #1 leadership quote, courtesy Oscar-winning director Robert Altman: “The role of the director is to create a space where actors and actresses can be more than they have ever been before, more than they have ever dreamed of being.” (Degree of applicability: 100% of contexts.)