STORKCRAFT

@Nnachod1 Please contact the Customer Care department by one of the following channels and they will be happy to help: Phone 1-877-274-0277, Email: customercare@storkcraft.com Chat strokcraft.com

Today, on International Women's Day, we celebrate and honor the extraordinary women in our lives. Thank you for your strength, bravery, vision, and love. #InternationalWomensDay

@knicols Hi Kristin, Please contact us through our website on Live Chat on storkcraftdirect.com, or by email to customercare@storkcraft.com, we will need to know which model you have and manufacture date, then we will be able to send you instrictions.

@Dakota09020696 Hi Dakota, Our call center is now open and a rep will be happy to assist you with ordering parts. If you have not already gotten ahold of us please give us a call a 1.877.274.0277 and we would be happy to assist you.

@StorkCraft Your number 1-877-274-0277 doesn’t work. Tried emailing and ordering parts online and haven’t gotten anywhere. Will you please get ahold of me through twitter

@Dakota09020696 Hi Dakota, We received your inquiry and our customer service team is on top of your case. We apologize for the inconvenience but our offices were closed last Monday as it was a public holiday in Canada. Thanks

@Dakota09020696 Hi Dakota, Really sorry for the inconvenience. Our customer service is based out of Vancouver, BC, Canada and last Monday was a public holiday here. Kindly give us a call again and we can resolve this issue for your right away. Thank you

@StorkCraft just received a crib opened up the package and pieces 2-5 are busted beyond repair model# 04586-471-MN your number 1-877-274-0277 does not work. Was able to send an email but I tried to order the parts online but that was impossible Please can you help me

@BodyShopGrl Hi Renee, Thank you for reaching out. We have some tips on how to get this right, can you call our Customer Care Department on 1-877-274-0277, or chat through our website at storkcraftdirect.com and we will be able to walk you through this.

@realMeguminChan Hi Megumin, we are really sorry to hear that you received the wrong screws and parts. Could you please give us a call at 1-877-274-0277, or email customercare@storkcraft.ca? We will get some details from you to send a replacement ASAP. Thank you

@jasminegoesto11 Hi Jasmine, Typically it takes 2-3 days for the warehouse to process the order and then ship it to you. If you would like more details regarding your order then our customer care department should be able to give you an update. We sincerely hope this answers your question. Thanks

@StorkCraft I did both on Tuesday. Is there a standard turn-around time for this? I have a ref # if needed.

@StorkCraft How long does it usually take to get assistance for missing hardware kits? Would love to not have a half-way built crib in my nursery just 6 weeks before baby arrives.

@KimDesmarais5 Hi Kim, Glad to hear that we were able to connect with you and help you out. Due to the age of the crib the part was not readily available. Our team is actively looking for a replacement part for your crib and we will keep you posted with updates. Thank you

@StorkCraft Thank you for offering to replace the part if it’s available. I look forward to the email update. Much better customer service this time around. Again, thank you.

@StorkCraft thank you for telling me you’d replace the part on my crib and then backtracking and saying I’d have to pay. Might want to work on your customer service.

@ashcompton88 😍

@bsabina87 Hi Sabrina, We're sorry to hear that your Storkcraft Kenton 6 Drawer Universal Dresser arrived with a broken knob. Please contact our customer care team at customercare@storkcraft.com or call 1-877-274-0277 Monday to Friday, 7am-3pm PST. They will send you a replacement knob ASAP

@StorkCraft I bought a white kenton 6 drawer universal double dresser and one of the knobs was broken on delivery. Can I get a replacement?

@zsminkey Congratulations on your firstborn. We notified our warehouse yesterday about the missing part and are taking every step to ensure that the replacement part is shipped to you by tonight. Again, we apologize for the inconvenience and hope to gain your trust back in Storkcraft.

@StorkCraft it’s just frustrating because my wife and I had our first baby who came early and stuff isn’t ready because of it. And now I can’t even put this dresser together until we get the part in the mail. And nothing but a “sorry for the inconvenience” in apology.

@StorkCraft that’s awesome that you have cool giveaways on here but what about something free for people when you cause a major inconvenience to a family because your product came with a defective part? I can’t put the dresser for my baby together because of it.

@kristenmlee05 If you want to continue the conversation here, please follow our page and send us a message. OR, you can call our Customer Care at 1-877-274-0277 or email customercare@storkcraft.com. Let us know if there is anything we can do for you :)

So glad my baby sleeps through anything. This squeaky rocker is driving me nuts! @StorkCraft how do I stop the squeak?!

@kristenmlee05 Hi Kristen. I'm here replying on behalf of Storkcraft. I'm sorry to hear your glider is squeaking. Because you don't follow us, I can't send you a message.

@kristenmlee05 Hi @kristenmlee05 thank you for contacting us here. I'm replying to as a message ok? Talk to you soon. Thank you soon

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@kuroiem Sometimes we might not have the item, and in that case we will notify the customer beforehand and come up with a solution together. Please contect our customer vare to futher info by telephone at 1-877-274-0277 or email customercare@storkcraft.com

Please note this holiday season that @StorkCraft does not have replacement parts for their convertible crib (<3 years old). Disappointing!