Steve Towers CX Man

Want to become a fractional executive? This complete guide covers who it suits, the mindset shift required, practical steps to launch, and the mistakes to avoid. lttr.ai/ArGAU

Preventing burnout isn’t about working less—it’s about working smarter. Explore strategies that empower small teams and nonprofits to thrive without running on empty. This post could change the way you lead! Read more 👉 lttr.ai/ArE2J #NonprofitBurnout

The people you manage now are not junior employees relieved that someone noticed their potential. They are professionals with their own track records, their own sense of how they are performing, and their own ideas about what fair looks like. Read Here: lttr.ai/ArAEp @PaulaDonnanAdvisory

Discover what a fractional executive actually is, from a practitioner who's lived it. How it differs from consulting, what the lifestyle involves, and whether it's right for you. lttr.ai/Aq49G

Check out the latest article in my newsletter: Most CX begins in the wrong room. linkedin.com/pulse/most-cx-… via @LinkedIn

Most organizations expect AI to deliver immediate ROI. 👉 Faster processes 👉 Lower costs 👉 Higher productivity But reality looks very different. #Microsoft365 #AI #Copilot #DigitalTransformation #FutureOfWork lttr.ai/AqwjS

Most executive reporting still revolves around dashboards. 👉 KPIs 👉 charts 👉 trends 👉 performance metrics …but here’s the problem: ⚠️ Dashboards show what happened— not what it means. #Microsoft365 #AI #DataAnalytics #Leadership #DigitalTransformation lttr.ai/Aqvz1

Good management is a learnable skill, but only if the training is honest about what it’s changing. A practical guide to UK courses, qualifications, and what to look for. Read here: lttr.ai/Aqvzz

My Common Sense slowed me down enough to test the structure, gather feedback and make sure it delivered real value rather than good intentions. Read more 👉 lttr.ai/Aqqlb #selfawareness #best #OverlyRigidEnvironments #RecentTrendsSuggest #StrengthsEffectively

Decision fatigue at work builds quietly through constant choices, leaving even capable professionals second-guessing, overthinking and working harder than they should. Read more 👉 lttr.ai/AqqF9 #careerdevelopment #DecisionFatigue #StrengthsLedHabits

@UberEats Massive failure for a non delivery. I could see the delivery driver at least half a mile away saying he was waiting. Instructions are specific in the app. Gone thryu the app and the response insisted he delivered. Given the amount I typically spend via Under Eats, and this order wasn't cheap the service response gets 0/10. Who do I escalate with?

Supademo releases RouteHub For Personalized Demo Journeys 👉 lttr.ai/Aqllp #productdemo #producttour

In the world of small business and nonprofits, there are no wasted failures—only lessons waiting to be harnessed. Reflect, adapt, and keep moving, because growth rewards those who turn adversity into action. Read more 👉 lttr.ai/Aqimx #Innnovation

Is your nonprofit running at full speed but falling behind? Dig deeper into the hidden ways limited staffing eats away at your impact—and insights on how to regain your edge. Read more 👉 lttr.ai/Aqh9e #NonprofitSystems #LimitedStaffCapacity #NonprofitsStruggle

Enterprise AI does not create value just because the tools are in place. It works when the foundations are strong: clean data, clear business problems, and the discipline to build around real organizational needs. That is what moves AI from experimentation to business impact. lttr.ai/Aqh9d

Motivation isn’t accidental—it’s built into every step when you implement SMART business goals, making achievement both methodical and gratifying. Read more 👉 lttr.ai/Aqhl1 #NonprofitsStayFocused #BuildSustainableGrowth #SimpleTrackingTools #SmartBusinessGoals

Construction delays eating into your budget? 📊 This comprehensive guide breaks down the essential monitoring strategies that keep builds on track and stakeholders happy 🏗️ #ConstructionManagement #ProjectControl lttr.ai/AqbW8

Most leaders are still measuring digital work through activity metrics like messages sent, meetings held, and tasks created. However, the trend is shifting toward a metric that actually moves the business: decision velocity. lttr.ai/AqUUe

Most leaders think governance is the brake that slows down innovation. In reality, it is the structure that makes speed and scale actually possible. #DigitalTransformation #AIGovernance #Microsoft365 #Leadership #BusinessStrategy lttr.ai/AqToU

Employee self-service is transforming HR by empowering workers and reducing admin burden. Learn the latest trends, real-world benefits, and strategies for a smoother, more efficient workplace. Read more: lttr.ai/AqTOk