Strava Support

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@TheVoleur Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A

@p4risi @Strava Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A

Kenapa strava gue kaga bisa share picture sih, anjing @Strava @StravaSupport

@JUSNYTWEET Please submit a support request directly and an agent will be able to provide technical support and answer questions related to payments, refunds, and general subscription troubleshooting: bit.ly/2uB9s2A

@StravaSupport, I have a question regarding subscriptions. I attempted to restart a subscription via Apple, but an additional account was created instead of adding it to the existing one, which has all my stats and communities. Can you assist?

@HenkBrandsma1 @Strava Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A

Euh @StravaSupport, klein dingetje, dat is dan toch ‘iets boven’ in plaats van ‘iets onder’ mijn maandelijkse gemiddelde? Of zie ik iets over het hoofd? #help #huh

@Christ_Man23 Can you please provide your ticket number please so I can check?

@StravaSupport What the fuck is going on? Can you explain this to me?

We are aware of a login issue and appreciate your patience as we investigate. Please submit a support request directly, and an agent will be able to assist you: tinyurl.com/4am3xyu7

@Christ_Man23 Hi there! Due to member privacy, account verification, and complexity in troubleshooting, please email support@strava.zendesk.com directly from an email you have access to and an agent will be able to assist you.

@ShonaTa13575329 Hello, can you please provide your ticket number so I can check?

@StravaSupport Over a week after the fault logged people out my subscription has not been restored . I have been communicating regularly with Strava but get the same response. How do I get my money back for a service I am not receiving?

@jessharbs Please submit a support request directly and an agent will be able to provide technical support and answer questions related to payments, refunds, and general subscription troubleshooting: bit.ly/2uB9s2A

@StravaSupport Request #3542886 - I have paid for premium, but it is not working on my account. Please advise.

@saiaungpyaesone Hello, it appears that ticket #3537178 is still open and in our queue. We appreciate your patience.

@StravaSupport I am writing to request a refund for a recent charge on my account. I signed up for a free trial on July 10, 2025, but I did not intend to continue with a paid subscription. The recent charge of $52.35 was an automatic renewal that I was not aware of.

@damienbarron1 Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A

@StravaSupport my app keeps crashing for no reason on Samsung S24. Even after reinstall. Since last update??

@Smile4EdGRRR @Strava Hi there! We appreciate your feedback.

Million dollar idea! 💡💰 Live tracking on @Strava @StravaSupport Because tracking friends in races with all these apps crashing sucks.

@saiaungpyaesone Can you please provide your ticket number, please?

@EvidentRL Hi there, we apologize for any delay in our responses as we are currently experiencing a higher volume of tickets. Can you please provide your ticket number so we can check?

@OxXavi Hi there! Due to member privacy, account verification, and complexity in troubleshooting, please email support@strava.zendesk.com directly from an email you have access to and an agent will be able to assist you. Best, Kimberly Strava Support

@StravaSupport a principios de agosto me hice suscriptor, y me crearon un perfil paralelo pero sin el histórico de mis actividades (strava.com/athletes/19511…), esta semana me han restablecido la cuenta con todas mis actividades pero no aparezco como suscrito. ¿Pueden hacer algo?

@cometremeau @Strava Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A Best, Kimberly Strava Support

Am I the only one having issues with @Strava’s route suggestions? It used to work really well. The suggestions (from/to your location) were great. Now I’m just getting really random results. cc @StravaSupport

@JackArthur8mets Hi there! Due to member privacy, account verification, and complexity in troubleshooting, please email support@strava.zendesk.com directly from an email you have access to and an agent will be able to assist you. Best, Kimberly Strava Support

@StravaSupport Wow. All of my stats have disappeared. And I’m being told I’m not subscribed although I’m still paying. What’s happening?

@saiaungpyaesone Please submit a support request directly and an agent will be able to provide technical support and answer questions related to payments, refunds, and general subscription troubleshooting: bit.ly/2uB9s2A

@LoCullen_ Hi Lo, Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A Best, Kimberly Strava Support

@StravaSupport My Stava is not syncing with my Garmin again, and all my friends' activities are not in order.

@_vtto Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A Best, Kimberly Strava Support

Dear @StravaSupport is there a bug with uploading GPX files? 😢😢 Thanks

@Charl_Rebecca23 @FitbitSupport Sorry to hear you're experiencing trouble. In order for a Strava agent to troubleshoot, please submit a support request directly and an agent will be able to assist you: bit.ly/2uB9s2A Best, Kimberly Strava Support

Any reason why my runs on @FitbitSupport are not syncing with @StravaSupport?