StreamElements Support

Our partnership with @Twitch has now expanded to Affiliates! 🎉 Starting today select English, French, and German Twitch Affiliates & Partners can access these BASE PAY StreamElements sponsorship opportunities in their Twitch Creator Dashboard 🤝 🔜Other regions coming soon!

@MattRPD @StreamElements Heya, We're currently working with our partners to have all payments sent out ASAP.  Thank you for your patience in the meantime.

Is there anyone out there still waiting to be paid from sponsored work you carried out via StreamElements? @StreamElements any chance of escalation please?

@SheiyahSorai @StreamElements Hey, We tried sending you multiple replies explaining the situation. Please check your inbox/spam folders for more details.

Hey @StreamElementsS @StreamElements , I still haven’t receive any solution and support to my ticket since weeks now, can any of your agent reply to me and help me?? I received no reply on Twitter either while you replied to more recent Tweets…

@BeanBolt Hey, Sadly, we do not have an ETA at this time, but rest assured that our team is hard at work to implement the new system as soon as possible.

@StreamElementsS Any ETA on a new card processor yet guys? A LOT of my community don't use PayPal unfortunately.

@Sam_Malcolm24 @StreamElements Please check if you are logged in with the correct account. If your overlays are created on your Twitch account, they will not appear on the YouTube account and vice-versa.

I went back into @StreamElements to add something new to my existing overlay and the overlay that I was using, and everything I had saved was gone; however, weirdly it's still on my OBS. because I am becoming a PNGtuber and using a character I have been playing for years

@reydempto @StreamElements Heya, The limit will be removed shortly, so all creators will be able to withdraw available funds.

Hey @StreamElements / @StreamElementsS Now that you’ve closed down your SE-Pay portal for streamers, how do you plan on allowing creators who are below the $5 withdrawal threshold to get their money out of your system before December 31st? If you have less than $5 in your SE-Pay wallet, you cannot withdraw. At the same time, you can no longer tip into it to increase the amount to above the withdrawal threshold. The end result: all creators who used your service have potentially forfeited up to €4.99 to you 😬

@KaraleuAtomic Hey, Your ticket has been updated. Please check your email for more details.

@StreamElementsS Can someone please tell me whats going on with my ticket. I've been ghosted for basically the last two weeks regarding refunding my SE Pay Balance to the respective donators. I was told that it would be processed shortly... 10 days ago.

@HellRaiserz666 Drop us a DM here: x.com/messages/compo…

Hey @StreamElementsS I need some help I set up the alert correctly in StreamElements and copied the alert URL into OBS. The text appears, but the actual alert animation isn’t showing. How do I fix this issue

@vexmlk @StreamElements Drop us a DM here: x.com/messages/compo…

Is anyone else's @StreamElements tipping page not loading? I can't even go to the section in the support for tips right now. I'm only asking because someone was attempting to use it & told me it says "page does not exist".

@LifesSong326 @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements can my ticket be updated too?? Like i BEEN put in a ticket and still no response or updates for my sponsor money

@vault39chef @StreamElements Heya, We apologize for the delay with your sponsorship payouts. To help us investigate, could you please provide the names of the campaigns and the platforms they were run on? Thank you!

@StreamElementsS @StreamElements Hey! I have several delayed payments from sponsorship campaigns. Could you please look into this for me? My Account ID: 658afe17544c5cba14ece5d5 Twitch username: Vault39

@Cuthluwu @StreamElements Heya, Thank you for reaching out.  We've reached out via your ticket and will update you there shortly.

@UncleBot_gaming @StreamElements We've updated your ticket with more details. Please review your email for more information.  Thank you for your patience - Roman

@StreamElements still haven't gotten my payout

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@Occimy_ @StreamElements Heya, Everything should be back up and running.

@StreamElements YOURE DOWN PLEASE FIX IM CRYIN

@IxieVT @StreamElements Hello, Your ticket has been updated. Please let us know if there's anything else we could assist with.

Hey @StreamElements I know you're going through a lot right now but I sent an email support ticket in 8 days ago to try and get a refund for a viewer that accidentally donated way too much, and the automated response said I'd get a response within 7 days qq

@DannyDivinoX Hi there, We need you to relog on SE as we cannot make adjustments due to your Twitch scopes being out of date.

@notn1tron Hey there, could you please drop us a DM with your Account ID?

@StreamElementsS Having this issue as well, while im offline, it doesn't update the follower count overlay on my screen, I had to go to streamelements.com/dashboard/sess… > Goals to update it manually.

We're aware of an issue where Activity Feeds & Alerts are not updating properly for subs & followers. We’re working on a permanent fix but until then, try this: - /unban StreamElements in your chat - Part & re-join the bot We’ll drop an update once we have the permanent fix👍

@DannyDivinoX Hello, Please provide all details of the old and new accounts: Email Twitch Username SE Account ID Current Tipping Links Desired tipping link for the new account

@ReelProdiiG @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements @StreamElementsS We Would Appreciate If You Responded To Tickets .. I Have 6 Tickets Over A 3 Month Span That Have Yet To Be Responded To

@Thien1o1 @StreamElements Drop us a DM here: x.com/messages/compo…

can yall fix ya selive plugin because it does not work with the recent update with obs AT ALL @StreamElements i've uninstalled and reinstalled 6 times because once it crashes obs can't ever open unless its in safe mode.

@BobDaStreamer @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements @StreamElementsS Shoot, forgot the pic / explanation: I've tried both Firefox and Chrome, and it looks like this on Chrome: Should be signed in, as far as I can tell. The internal server that is waiting for the login credentials seems to think it's received everything alright, but nothing.

Hey @StreamElements / @StreamElementsS , Can I sign into Ground Control again, pls? I'll keep tweeting at you until the answer is yes. Please. Please? Pls! (I thought this might be caused by some network filtering, but it's not, and I even cleared my hosts file, so it's not that)