Suit Direct

It's official. We're helping Hartlepool United play with style. 🙌 We're thrilled to announce our new partnership which will see @Official_HUFC's stadium rebranded to the 'Suit Direct Stadium'. Now, come on you Poolies!

@jaksphillips Hi Jakki Please e-mail in to the 'contact us' form on Suit Direct Website the we can reply back to your e-mail through the correct channel and get this looked into for you. Kind regards Suit Direct

@allymcgeorge Please go to the bottom of the website and click on contact us.

@allymcgeorge we are only contactable vis email. Please email into us, you will have a reply today.

@allymcgeorge can you tell me your order number and the correct address and i will look at this

@allymcgeorge can you please email into us via the the website.

@allymcgeorge hi can you please advise your order number.

@craggle_rocks No problem happy to help.

@SuitDirect ordered a suit ,and the pants are wrong length ,not your fault ,they have not been worn at all ,all tags still on ,,but gone past the 30 days return ,as I lost a family member .I'm looking to just swap the pants .can you help??

@craggle_rocks if you no longer have your despatch note please write your name and order number on paper and place inside the parcel.

@craggle_rocks you can return the item back to us on this occasion for a refund, you would need to place a new order for the size you require as we don't have an exchange policy. Thank you.

@craggle_rocks could you please advise your order number and we will look at this further.

@n__bade Unfortunately we are unable to retroactively apply discounts to orders after they have been placed. This is stated in our website terms. For the discount to be applied the voucher must be entered at checkout.

@SuitDirect can you retrospectively add a discount code to an order I’ve just placed please? Ironically, I’ve just received a discount code I was waiting on for just as I’ve placed my order.

@andychandleruk Please advise your order number.

@LukeTur83047565 Hi, I can see the refund has been processed this morning.

@SuitDirect Hi, I have been charged twice for an online order and have sent 2 emails to info@suitdirect.com as well as filling out a comms form a week ago to chase this up and get a refund but have heard nothing back…using this as a last resort - any response would be helpful!

@LukeTur83047565 Hi, this has been refunded back to you on the 17/07 Refund BSTLJNHQGSJMQPB2 SD697239 Refunded Acquirer -GBP 282.50 Jul 17, 2023, 13:18:24 GMT+1 One order came through as incomplete but payment was taken, this is what has been refunded, it can take up to 4 working days to sho...

@LukeTur83047565 hi can you please advise your order numbers

@birch_ahbirch11 i have tracked your order and can see this is showing as received back. Can you please tell me the items you have returned and we will ask the warehouse to check in the no IDS area.

@SuitDirect I’ve been chasing my refund for 4 weeks now and no correspondence from your team! Absolutely shocking customer services !!

@birch_ahbirch11 can you please advise your order number and return tracking number.

@danielleprest9 @YodelOnline Thankyou we will contact you directly Kind regards

@SuitDirect we can’t send back the suits because there was no returns slip included to tick off what we didn’t want .. also can’t send in the box they came in because the box is to big for @YodelOnline to take even though they were delivered this way.. 😔

@danielleprest9 @YodelOnline Please confirm your order number and I will look into this for you  Kind regards

@danielleprest9 @YodelOnline Hi Please send your order number to customersupportsd@baird-group.co.uk and someone will contact you directly Kind regards Suit Direct Customer Services