Sunnova

@ChristianD1970 Hello Christian. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID through a private message. We look forward to helping you!

@SunnovaEnergy @BeazerHomes @greenbuildermag @SunnovaEnergy when will you unveil fixing the broken system that your ‘escalation team’ ignores my inquiries about? It’s been over NINE MONTHS and hundreds of emails, calls and text chats since this fiasco started with no end in sight!!

ICYMI: We unveiled a Zero Energy Ready Home (ZERH) at VISION House® Las Vegas with @BeazerHomes & @greenbuildermag! 🏡⚡ 🔋 Using Sunnova solar+battery storage & SPAN smart panels ✅ ZERH standards for efficiency & resilience ⚡ Strengthening the grid with smarter, cleaner power

@BeingHarish_ helping resolve this for you. 2/2

@BeingHarish_ Hi Bullet, thanks for reaching out to us. We've seen your posts and want to help. To assist you effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to 1/2

@SunnovaEnergy I paid $18,000 upfront to get my solar panels activated; I have not received any communication or response to my emails from your end for the past 5 months. Please refund my payment.

@KatieHeazlett Hello Katie. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID through a private message. We look forward to helping you!

@SunnovaEnergy I have paid for my panels to be reinstalled- just to be told no one can come out… I want my money back. You can keep your panels!

@multi_investCA Hello multi_investCA. Thank you for reaching out! Please note that we remain committed to supporting our customers and honoring our service obligations. Thank you for your continued support.

@SunnovaEnergy What changes will happen to ppa?

Well now that @SunnovaEnergy is done for who is going to take care of my panels and purchase my PPAs? Can I just rip them off of my properties? Or will California jail me for that 🤣

@multi_investCA intend to communicate with you directly. Thank you for your continued support. 2/2

@multi_investCA Hello, multi_investCA. We understand your concerns and appreciate the opportunity to clarify. Sunnova remains committed to supporting our customers and maintaining our service obligations. If there are any changes affecting your solar service or Power Purchase Agreement, we 1/2

@surg71 Hello Sergio. Thank you for sharing your concerns with Sunnova. Please know that we're actively addressing the issue. We will immediately reach out to your assigned case owner to further assist you. Thank you for your patience as we work towards resolving your concern.

@SunnovaEnergy I'm shocked at the fact that no-one has reached out to me?

@SunnovaEnergy had my second system installed, took much longer then expected W/ issues now I'm dealing with this....called sunnova customer service, and was told that the soonest they can arrive is June13th; my electrician said my house can burn down??? This is ridiculous.

@Moonrican1 Hi Moonrican1, we’re sorry to hear about your experience and appreciate you reaching out. To better assist you, could you please send us a direct message with your system ID and case number? We look forward to resolving this matter to your satisfaction.

1/2 @SunnovaEnergy what it’s going with Sunnova Operations in 🇵🇷- I’ve been a client since 2015-one of the 1st in the 🏝️ -paid upfront for a relocation job-they’ve just left me stranded for 2 weeks now from scheduled job date-no one from PR team has contacted-total lack of….

@GabriellaO58674 and for contacting Sunnova. 2/2

@GabriellaO58674 Hello, GabriellaO58674. We understand this has been ongoing, and we’ll work to resolve it as quickly as possible. In the meantime, please do not attempt to move or alter the panels—we’ll ensure the right steps are taken to address this properly. Thank you for your patience 1/2

Still waiting. At this rate maybe my roof will collapse before someone comes out. Do you not care? @SunnovaEnergy

@GabriellaO58674 Thank you GabriellaO58674 for bringing this to our attention. We sincerely apologize for the experience you've had. Our team is actively reviewing your account, and one of our dedicated agents will contact you soon. Thank you for your patience.

@GabriellaO58674 Hello GabriellaO58674, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

@SunnovaEnergy It has been 8 weeks. I need a tech out this weekend. There is a hole in my roof. @SunnovaEnergy

@GabriellaO58674 resolve the issue as quickly as possible. 2/2

@GabriellaO58674 Thank you for your feedback, Gabriella. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Rest assured, we are actively working to 1/2

@GabriellaO58674 Hi Gabriella, we've notified the case owner, who will follow up with you as soon as possible to help resolve the issue. We apologize for any inconvenience this may have caused and remain committed to improving your experience with Sunnova.

Is this an actual joke? No correspondence in over a week. No appointment set in over 8 Weeks. Do not purchase #solarpannels in #statenisland or the #tristate area with them. They thank you money and then offer no help over. @SunnovaEnergy

@GabriellaO58674 Hi Gabriella, we've notified your case owner, who will follow up with you as soon as possible to help resolve the issue. We apologize for any inconvenience this may have caused and remain committed to improving your experience with Sunnova.

@SunnovaEnergy @SunnovaEnergy still no call, 48 hours later. My neighbor illegally placed his solar panels on my roof and it is now causing damage. I need them off my roof. I have been trying to get this resolved for over a month. Case 23435127

@SunnovaEnergy thinks is ok to install its solar panels on other peoples property. My neighbors solar panels were installed on MY ROOF and is now causing water damage in my home. Customer service is not helping, we have been trying to get a tech for over a month. Case-23435127

@tiffers104 Thank you for bringing your concerns to our attention. We've notified your case owner and requested they contact you as soon as possible. We appreciate your understanding and look forward to resolving this matter for you.

@SunnovaEnergy terrible customer service. I've been trying for 3 days to get a simple answer but needed an "appointment". Scheduled the appointment and nobody ever called. Going on day 4 now. Totally unacceptable!