Sunrun

@abhishaksingh Hi, abhishek, thanks for getting in touch with us. Our team would be happy to review your account and determine what's causing the delays. When you have a moment, please send us a DM with your service address so we can help further. Thanks!

@Sunrun @nationalgridus Solar expansion installed but never activated for ~18 months. Also trying to understand why solar/net metering disappeared from my National Grid bills after the expansion application. Looking for answers and resolution.

Hey Mike, thanks for getting in touch and letting us know about the electric panel that fell away from the wall. We're very sorry you haven't heard back on when a tech would be able to come out, especially given what you mentioned. We've located your account and have assigned an expert to review your case and reach out to you as soon as possible. If you have additional questions, please send us a DM. Thanks!

@Sunrun I don't see how Sunrun is the best. Their customer service is horrible. I have a loose electrical panel they installed and it fell away from the wall. I contacted them a week ago and attached pictures to an email they sent and have not heard back on when a tech will fix it.

For the second year in a row, Sunrun earned Best Company's Preferred Partner Award for exceptional customer service, product innovation, stability, and industry leadership. Sunrun is the only home energy company to have earned the Preferred Partner Award, and this year also marks our third consecutive Platinum Solar Award. “Over the past twelve months, Sunrun has grown into something more than a solar company,” Best Company said. “It has become the country's leader in home energy independence, pairing battery storage with solar and connecting hundreds of thousands of homes to the grid in ways that were still emerging a year ago.” These recognitions reflect our ongoing commitment to delivering an exceptional customer experience while helping more families achieve energy independence and resilience. Read more: bit.ly/3TokPcK

Good morning, per_blomquist, thanks for getting in touch with us. Looking at your account, we see Sarah sent you an email yesterday to introduce herself and to let you know that she plans on calling you at 1pm ET. If you have additional questions about this, please send us a DM so we can help you. Thanks!

@Sunrun Still no sense of urgency from Sunrun’s part. Very disappointing. Maybe my system will be back up and running in September 😡

@Sunrun please do better!!!!! You promise that you have our backs with 24/7 system monitoring yet you fail to act on my system going down for over a month causing me to get a $900 electric bill from my electric company. That’s not the peace of mind I was promised.

Hi Willy, we appreciate you getting in touch with us. We are sorry to hear your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please check your DMs, we requested additional information for the account. We are excited to turn your experience around. Thank you!

@Tesla @elonmusk Ilitbwould be amazing if Tesla had a buy back or switchover program to be able to switch to Tesla home solar systems .. many of us are fed up with the shitty service most solar companies have cough* cough * @Sunrun

Hi Willy, we appreciate you getting in touch with us. We are sorry to hear your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please check your DMs, we requested additional information for the account. We are excited to turn your experience around. Thank you!

@Mackadangdang @Sunrun Same here in Vegas ! Worst company to get solars from .. I’m looking into getting a private contractor to take over my panels because they won’t do a damn thing at @Sunrun

@willyDCofficial Thank you for sharing this. We're sorry to hear you've had such a frustrating experience. We'd like to understand what's been going on and take a closer look. When you have a moment, please send us a direct message with your service address so we can locate the account.

@Sunrun Idk how you all can be the best , I’ve been trying to get a response from the manager team of my solar panels your company installed to get them to activate them and I don’t get a single response by anyone

@flipinnh Hi John. Thank you for letting us know. If there is anything else we can do for you please reach out and let us know.

@Sunrun Thanks for responding. Spoke to Alex today and sent him screenshots of the issues. Case # 20174365. Previous case 20135061 was opened and closed within 2 days??? Hopefully I can schedule a service appt for this issue. If not, I may have to consult my attorney to see if this a

Just checking in with @Sunrun . Did you receive the email from @Enphase regarding the LOW production of my system?

Thank you for reaching out and sharing your experience, Tom. We're really sorry for the frustration with the installation and battery issues, especially after four power outages. Our team will review this further and respond to your DM as soon as possible with an update. Thank you!

@MaryGPowell Im all out patients. October 2025 I had Sunrun in San Luis Obispo install panels and a batteries at my house. The installers didn’t do what the designers layed out and almost 1 year later and 4 power outages our system still doesn’t work. They installed the system to our garage not the house. I’m still paying over $400 a month for power and when ever the power goes out. Im left sitting in the dark. Please stop advertising all this crap about customer service, it’s non existent. Worst part is I can’t get out of my contract because of legal loopholes you have so I’m screwed and just need to take it. the $300 you offered as compensation is a slap in the face. Stop lying.. your customer service sucks.

Thank you for reaching out and sharing your experience, Tom. We're really sorry for the frustration with the installation and battery issues, especially after four power outages. Our team will review this further and respond to your DM as soon as possible with an update. Thank you!

If you exclude San Luis Obispo ca I might believe you. Im all out patients. October 2025 I had Sunrun in San Luis Obispo install panels and a batteries at my house. The installers didn’t do what the designers layed out and almost 1 year later and 4 power outages our system still doesn’t work. They installed the system to our garage not the house. I’m still paying over $400 a month for power and when ever the power goes out. Im left sitting in the dark. Please stop advertising all this crap about customer service, it’s non existent. Worst part is I can’t get out of my contract because of legal loopholes you have so I’m screwed and just need to take it. Of the $300 you offered as compensation is a slap in the face. Stop lying.. your customer service sucks.

@KatieS Thanks for letting us know, Katie! We will be responding to your DM as soon as possible. Thanks!

@Sunrun I have emailed our customer service representative and called and no-one has helped. I will DM you. Thank you for the post.

I’m a huge believer in energy efficiency and sustainability, but I have to admit: leasing solar through @Sunrun has been one of the most disappointing financial decisions I’ve made. Despite having a home with fantastic sun exposure, we’ve ended up paying significantly more than expected. Customer service has been a dud too. Curious if others have had a better experience with Sunrun? Were we less lucky?

@joshpuckett Hi Josh, thank you for sharing this. We're sorry to hear you've had such a frustrating experience. We'd like to look into this further. When you have a moment, please send us a direct message with your service address so we can locate the account.

@KatieS @Sunrun Absolute garbage. Our house already had leased panels when we bought it, have half a mind to just buy it out and not deal with them anymore.

Hi S1n1gang, we sincerely apologize for this experience. What you described is extremely concerning and not reflective of the professionalism or conduct we expect from our employees. When you have a moment, please send us a DM with your address and any additional details about the individual so we can escalate this internally. Thanks!

@Sunrun this area manager named Steve needs to get fired. What does he not understand with “sorry, I’m busy”? He’s lucky i was really busy earlier, otherwise i would have confronted this mfker for yelling in front of my house as soon as I closed the door.

Hi Deve, we sincerely apologize for this experience. We understand your frustration, especially given what you described in your previous post. This is not the experience we want anyone to have. We will be responding to your DM as soon as possible to ensure this is reviewed. Thanks!

If you can’t tell how horrible your sales team is imagine how shitty your installers are destroying peoples homes that they don’t have

Hi Deve, we sincerely apologize for this experience. We understand your frustration, especially when a no-soliciting sign was clearly posted. This is not the experience we want anyone to have. We will be responding to your DM as soon as possible to ensure this is reviewed. Thanks!

This is hilarious. A second dbag just came to the door. Segway through my grass again, knocked over my plant and still knocked on my door that literally says no soliciting. This time I asked him “do you know what the word soliciting means?” He did not. How embarrassing

We're really sorry to hear about your experience, and we'd like to gather additional information about the encounter. Please send us a private message with your address and any details about the visits, including the rep's name, badge number, photos, or videos. This will help us investigate and follow up appropriately. Thank you!

@Sunrun stop having your little fags sales bitch boys ride across peoples lawn on their lame ass Segway. Fucking scumbag. Also knocking and then looking down on your phone super great way to sell solar hack jobs

@PhilipVierhus Philip, we're sorry this has been your experience. We understand your frustration and have already shared your concerns with our Human Resources Team for review.

@Sunrun HR already did their investigations and said "screw you"

Does anyone know a good employment lawyer? Im trying to sue @Sunrun Not sure why a company would want to screw their sales people at a huge public event...