Supermetrics Status

[status] Resolved: Following a period of extended monitoring, we can confirm that all systems have returned to normal and no further errors have been detected. We sincerely apologize for any inconvenience this may have caused. Should… stspg.io/z7zprmjs9zng?u…

[status] Monitoring: We are pleased to report that the initial issue has been resolved, and system performance has returned to normal levels. Our team is currently monitoring the environment for the next 24 hours to ensure continued s… stspg.io/z7zprmjs9zng?u…

[status] Investigating: We are currently experiencing reduced functionality with the Google Analytics 4 connector in multiple destinations. We are investigating this with priority to mitigate the impact and restore full functionality… stspg.io/z7zprmjs9zng?u…

[status] Resolved: We are pleased to share a confirmed workaround for this issue: re-running your query with a reduced date range and removing today’s date from the range. This helps resolve this permission-related issue with our Goog… stspg.io/hyh349cpfmbf?u…

[status] Investigating: We are currently investigating a potential permission-related issue with our Google Analytics 4 connector. Some customers may encounter the following error when running Google Analytics 4-related queries or r… stspg.io/hyh349cpfmbf?u…

[status] Resolved: We are pleased to inform you that the issue affecting our Pricing Page has been resolved. You can now view pricing information and purchase Supermetrics subscriptions as usual. We apologize for any inconvenience th… stspg.io/8rwz5f2p24x8?u…

[status] Investigating: We are currently aware of an issue affecting the Supermetrics website, particularly the pricing page (supermetrics.com/pricing). Our team is actively investigating to identify the root cause and implement a fix… stspg.io/8rwz5f2p24x8?u…

[status] Resolved: The issue causing import failures has now been resolved. Since some files were not processed during the interruption, you may need to recover those files. To do this, please log in to the Supermetrics Hub and open… stspg.io/sbgltk7kmt6j?u…

[status] Monitoring: We are continuing to monitor for any further issues. stspg.io/sbgltk7kmt6j?u…

[status] Investigating: We are currently experiencing an issue with some Custom Data Import functionality. All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing. CSV file processing continues t… stspg.io/sbgltk7kmt6j?u…

[status] Resolved: Cloudflare has confirmed that their fix is working and that the incident has been resolved. You can find more details on Cloudflare's incident on their status page here: cloudflarestatus.com/incidents/lfrm… If you continue to e… stspg.io/9zd5t1xxzlgg?u…

[status] Monitoring: Cloudflare has implemented a fix, and we are beginning to see Supermetrics services recovering. We will continue to monitor for errors to ensure all systems return to normal. If you continue to experience any iss… stspg.io/9zd5t1xxzlgg?u…

[status] Investigating: We are currently experiencing a widespread service disruption across the Supermetrics platform due to an external incident with Cloudflare. This issue may cause failures or degraded performance in various areas… stspg.io/9zd5t1xxzlgg?u…

[status] Resolved: This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding. stspg.io/575bhvgmw9lq?u…

[status] Monitoring: A fix has been implemented, and we believe the incident is now resolved. We will continue to monitor for errors to ensure all services are back to normal. Please reach out to Support if you continue to experience… stspg.io/575bhvgmw9lq?u…

[status] Investigating: We’re aware of the Cloudflare incident and that it may be impacting Supermetrics’ services. stspg.io/575bhvgmw9lq?u…

[status] Resolved: After a monitoring period, the issue caused by Meta that affected our Instagram Insights connector has been resolved. The Instagram Insights connector is now retrieving data for the “Views” field for Reels as expect… stspg.io/qdnvp7z47whm?u…

[status] Monitoring: A fix has been implemented by Meta and we are closely monitoring the results for any additional issues. To retrieve data for the "Views" field for Reels, kindly refresh the impacted queries or dashboard. For Data… stspg.io/qdnvp7z47whm?u…

[status] Identified: Meta is currently experiencing an issue that is impacting our Instagram Insights connector. This issue causes the “Views” metric to return 0 for Reels. The issue has been flagged to Meta and we are awaiting their… stspg.io/qdnvp7z47whm?u…