Supertails

@thevirdas Additionally, here are a few tips to keep the fur babies comfy: 1) Ear muffs- wrap your socks gently around their head to dull the noise 2) White noise- calm music or white-noise sounds to soften the noise 3) Cozy spot-a quiet corner with their bed or familiar-smelling item

@thevirdas Hey Vir, We are so sorry to hear this, fireworks can be really stressful for our furry friends. If you’re comfortable sharing your address, we’d love to send some calming treats and ear muffs to help them feel safe through this.

Bringing two adopted street dogs from Goa to Mumbai means them dealing with crackers close to their living space for the very first time. It’s been stressful. Shivering, panting and very anxious. Bombs going off at like 1am. Dog people. Any suggestions to help them welcome 🙏

@KhalidKhanon We're truly sorry for your experience. Can you please share with us your Order ID and phone number so we can help you better

@Supertails_IND why my order too late to deliver?

@rishabh_bose Hello, if you still have an issue with placing an order, please DM us your phone number and we'll help you with it

@vishnu9874 We sincerely apologize for the inconvenience. Our team will investigate this right away and follow up with you soon.

@Supertails_IND I don't know use of this Whatsapp helps. i cant call thts why i texted to your helpline number

unprofessional @Supertails_IND ordered on July 21 delivery date is tomorrow order not even shipped my pet food os running out this will be my last order from you. i will order from shake hands or heqdsupontails next time

@AmrishSharma767 Hello, we have tried to reach out to you regarding this so that you can have a word with our Vet, but there was no response

@Supertails_IND I bought Kalk Calcium tablets for my 35kg, 1-yr-old dog. Label says 3–6 tabs/day, each with 2400 IU Vit D3 = up to 14,400 IU daily! That’s dangerously high. Check with your vet & legal team. Treat this as public notice before legal action. #PetSafety

@mayurtapkir5 We're truly sorry for your experience. Can you please share with us your Order ID and phone number so we can help you better

@Supertails_IND it is been 2 days since you have not updated the order status. Delivery is already delayed. The Pune warehouse location is hardly 3-4 km from my delivery address. Does it take 2 days to deliver the product from your warehouse?

@AbhiMukherj We sincerely apologize for the inconvenience. Our team will investigate this right away and follow up with you soon.

@Supertails_IND Doesn't seem the company believes in quality service when it comes to keeping our pet happy.Orders getting delayed with no reason provided.The reputation always gets damaged with few members of the company who don't understand the hardship of setting up a company.ST174502812507

Big Birthday Bash 2025 is on!!! 🚨🎈🎂🎉 #cakekategasabmebatega #bbbsale #saleislive #weturn4

@SouravTalks @jagograhakjago We sincerely apologize for the inconvenience. Our team will investigate this right away and follow up with you soon.

@Supertails_IND @jagograhakjago @Supertails_IND I had to call you guys to know an update on the case. Items have reached the final delivery station and stuck there for past 5 days. No efforts taken from your end to resolve it. Why are you even in business if you can't deliver as promised?

@Supertails_IND what a wonderfull experience. Not! The first time I ordered thing from you guys and you gave me a wonderful experience buy delayin the delivery not by one day but by 3 days which is not even gutanteed if it will be delivered on the next promisi date as well.

@zeenu4u Too cute! Thanks for sharing! 🐾💚

Thank you @Supertails_IND

@Dhichkyaaon Too cute! Thanks for sharing! 🐾💚

Awww! So sweet of @Supertails_IND. Pixie loves her new toy 😄

@Debzeedarockr @jagograhakjago @zippeeindia @BandBajaateRaho We sincerely apologize for the inconvenience. Our team will investigate this right away and follow up with you soon.

@Supertails_IND Order not delivered but showing delivered. Will move to consumer forum @jagograhakjago if I don’t receive my refund for the amount wasted! @zippeeindia Your delivery agent is not picking up call and no support is helping me out here! @BandBajaateRaho

@dev7234 We sincerely apologize for the inconvenience. Our team will investigate this right away and follow up with you soon.

@Supertails_IND Hlo sir mane apki side se first time oder kiya or ye mera first time experience he ki jo date and time ap khud se show krte ho ki aap oder delivery krdoge or vo aap nhi kr pa rhe ho to fir time or date mt show kro wha

@Makima_919 BRB, crying happy tears 😭💚 So glad you felt the bond, our companions are always here for you (and your floof)!

Had a chat with a @Supertails_IND companion regarding my pet and they were sooo sweet😭😭 Idk I loved talking to them LIKE WE WERE BONDING

@mailstovisu @CNBCTV18News @Arundathi_Ram @SuperTails Hey there, apologies for the confusion. Please check your DM

@CNBCTV18News @Supertails_IND @Arundathi_Ram Wow @supertails, love the suspense! 8% ICICI discount on the homepage. 5% in the cart. And the grand finale… absolutely nothing at checkout! 👏 ₹2268 well spent on full price vibes. Is this a new kind of loyalty test? 😄

🐾 It’s National Pet Day! 🐶🐱 A day to celebrate our furry friends who bring us joy, love & endless cuddles! 💕🐾 @Arundathi_Ram chats with Supertails Co-Founder Vineet Khanna on 📈 Key trends in the pet care space 🐕‍🦺 Challenges in pet healthcare...& more! @Supertails_IND

@NixxNikonmehta We're truly sorry for your experience. We're looking into it and will get back to you shortly with a solution.

@Supertails_IND ST170326912507 order delayed for 2 days no updates, no calls, nothing. just silence. this is 3rd time in a row. you are unable to manage your e-com venture? resolve asap

@Terminator9686 @nch1915 @jagograhakjago We're truly sorry for your experience. Can you please share with us your Order ID and phone number so we can help you better

@uduggal We're truly sorry for your experience. Can you please share with us your Order ID and phone number so we can help you better

@Supertails_IND placed an order for 10k plus on 23rd for cat food. On 24th got a message material out for delivery. Till today no information where the material is? Canceled order on 25th, they say it cannot be Canceled. Ridiculous! No more business with them. Uncooperative staff

@itssoumyashukla You're most welcome! Thanks for sharing! 🐾💚

Thanks🐶❤️ @Supertails_IND