Supervisor Helpdesk

@ajb1975 Hello @ajb1975 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands what’s going on??

@charleskd09s Kindly follow back for more information.Thank you

@nxwestmidlands can you get back to me

@nxwestmidlands hi I’ve been waiting 21 days for a response to a response to a complaint response ? Can you chase 01073706

@emmarob05247335 Hello @emmarob05247335 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands @nxwestmidlands. Can you tell me what's happening with the number 9 services from Walsall to Wolverhampton please, long delays and buses going opposite way??

Good morning all, we are here to answer your messages. Have a good day.

@charleskd09s @charleskd09s Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@BlueJaysBrummie @BlueJaysBrummie Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nxwestmidlands Where are the 3 x21 buses that haven’t turned up this afternoon from 4pm at stop PQ2? Absolutely ridiculous

Good Morning all, we are here to answer your queries. Have a good day.

@Achieving_Goalz @Achieving_Goalz Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nxwestmidlands Hello and good morning. Who do I contact as my parent has lost his bus pass yesterday.

@JplusKplusH Hello @JplusKplusH Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands hello can someone message me directly asap please?

@HeisenJunkie Hello @HeisenJunkie Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands Can I soeak to you via DM.

⚠️Service Disruption⚠️ Incident on Alum Rock Road #Pelham Service 14 will be diverting in both directions via: Cotterills Lane and Belchers Lane Apologies for any disruption to your journey.

@BhmnyDw54544 @BhmnyDw54544 Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nxwestmidlands Dear Sir/Madam, I hope you are well. I would like to ask when the 126 bus service will return to its normal schedule. It has not been running as usual recently, and I would appreciate any update you can provide. Thank you for your help.

@SandwellSkidder Hello @SandwellSkidder Kindly follow back and send us a direct massage so we can assist you further. Thank You

Terrible journey on 87 from #Dudley to #Brum but not the fault of @nxwestmidlands this time. Roadworks everywhere!!! #Sandwell @BhamCityCouncil 🙁 @for_birmingham @RichParkerLab

@NathanGMosley Hello @NathanGMosley Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands what is going on with x20 towards Birmingham from green meadow road. Late again for work because of such an inconsistent service. What am I paying for!

@dantheguvhall Hello @dantheguvhall Kindly follow back and send us a direct massage so we can assist you further. Thank You

Hi @nxwestmidlands for the last 2 weeks the 77A hasn’t come at Longley Avenue 09:21.

@kfasheldon Hello @kfasheldon Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands No explanation on missing service ?

@nxwestmidlands is the 49 bus actually running from Solihull , bus arrived , driver vanished and now missed departure time , bus prior never arrived or went early , not at all good enough

@hamstergirl1989 Hello @hamstergirl1989 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands any reason why the 6.09 x12 from Millington Road to solihull has failed to turn up. Was at the stop at 6am so know it didnt come early

@deemillano @deemillano Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

⚠️Service Disruption Update⚠️ Collision on Flaxley Road #Stechford has cleared Services 14 and 41 will be running normal line of route Apologies for any disruption to your journey.

@trace08 Hello @trace08 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands trysull road has been closed since Monday no signs on any bus stops everyday this week I’ve had to tell several people at different bus stops the buses aren’t running down there and where to get it because the digital signs are still showing the times sort it out

@89james Hello @89james Kindly follow back and send us a direct massage so we can assist you further. Thank You

@WMmetro @nxwestmidlands I walked all the way to my local tram stop to find out the trams are not running AGAIN, going to be late to work AGAIN plus the cost of a Uber to minimise how late I'll be thanks AGAIN west Midlands metro for constantly letting passengers down it's money well spent on a pass

#WMMServiceUpdate [04:00] ❌No services between Wednesbury Great Western Street and Edgbaston Village. Due to over running essential maintenance works. ✅Trams operating between Wednesbury and Wolverhampton only. 🎟️Ticket acceptance on:@nxwestmidlands selected services @WestMidRailway between Wolverhampton and Birmingham.

@AshleyTonk91566 Hello @AshleyTonk91566 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands bus support for the metro is horrendous. The 79 to West Bromwich has been missed off with no notification. The bus timetable not working on trousers lane. This is a joke and yet we have to pay more money for less service

@kayleighjaine21 Hello @kayleighjaine21 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nxwestmidlands sort your fukin 529 service out!! Absolutely shocking! Waiting half an hour for one to turn up, app still saying 7 minutes! And 2 will turn up at the same time! I’m going to be late for work now!

@DarrenG89028758 Hello @DarrenG89028758 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@WMmetro @nxwestmidlands @JoanneTurner100 I appreciate the quick reply, but that's no good to me, I have to leave for work in 10 minutes. Shambles service again weeks after a price rise.

#WMMServiceUpdate [05:15] ❌No services between Wednesbury Great Western Street and Edgbaston Village. Due to over running essential maintenance works. ✅Trams operating between Wednesbury and Wolverhampton only. 🎟️Ticket acceptance on: @nxwestmidlands selected services @WestMidRailway between Wolverhampton and Birmingham.