Cashfree Payments Business Support

@IndianDehaat Hi, thank you for your patience. We have addressed your concern in detail via DM. Kindly check and feel free to write back to us if you need any further clarification. * ★AX

It’s been more than 4 months, and they, @SupportCashfree @gocashfree still cannot even share our case details, such as the FIR number or acknowledgment number. Pathetic experience!

@beingamanpal Kindly DM us your registered email ID so that we can have the account reviewed further by the concerned team. * ★SS twitter.com/messages/compo…

@beingamanpal We understand your concern regarding the funds being on hold and appreciate your patience throughout this period. Please note that such holds are determined as per internal risk and compliance guidelines.

@Cashfree has held our company funds for 123+ days. We were told the hold period under their “risk policy” was 120 days. We cooperated fully, submitted everything required, and waited patiently. Now even after the timeline has passed, the funds are still blocked. #cashfreefraud

@vedantp28139645 Thank you for your patience. We would like to inform you that the pending funds have now been successfully settled to your account. Additionally, kindly refrain from processing any further transactions. Feel free to write back to us if you need any further assistance. * ★AX

@gocashfree @bigbasket_com Hey,iam a merchant and my account settlement is on hold since more than 120 days ,my amount was supposed to be settled by 12/05/2026,but I still haven't received any response from your side,iam raising tickets on a daily basis ,but no response Email - pcorporation008@gmail.com

From delivering essentials to becoming a daily essential, @bigbasket_com has redefined what convenience looks like for millions of Indian households. At @gocashfree , we’re proud to be the payments infrastructure behind the "Convenience Delivered On-Demand" kind. Because a brand that keeps India running fresh deserves a payment experience that’s just as seamless. Cashfree Payments. One Of Your Kind.

@IndianDehaat Hi, we see that you are awaiting an update on your concern. Rest assured, we are reviewing this with our team on a priority basis and will provide an update at the earliest. * ★AX

@gocashfree @SupportCashfree Guys, I’m genuinely begging you, please respond and at least cooperate.

@pantharshit007 Hi, thank you for pointing this out. Please be assured that this is our official support handle, and we’re here to assist merchants with their concerns and queries. * ★AX

@SupportCashfree @mememandir How will someone even trust you when your own business Support account is not even verified?

i've been trying to figure out a mass UPI payment solution to +150 content creators (these are small amounts <Rs.1000). tried connecting with both @RazorpayX & @gocashfree but it appears they dont get back for ages. any alternatives?

@_Angryfilmmaker You're welcome. Our team attempted to connect with you on your registered number but was unable to reach you. Kindly share an alternate contact number via DM so the team can coordinate with you further on priority. * ★AX twitter.com/messages/compo…

@SupportCashfree Thank you

@Razorpay , @gocashfree Payments, and @Paytm are three payment gateways that seem to have no understanding of their own compliance requirements or the laws they claim to follow. They ask creators and businesses for certificates and licenses that literally do not exist. In my case, they requested documents that aren't relevant to my business model. I even showed them websites and apps, including adult content platforms, that already have their payment gateways activated, despite having no visible refund policy, no proper registered address, and missing several basic compliance elements. Yet for genuine creators and startups, they create unnecessary hurdles by demanding imaginary documents like Digital License or Copyright License Certificates, certificates that do not officially exist anywhere in the world in the way they describe them. The real issue is that people sitting in decision-making positions often have very little understanding of digital businesses, content licensing, or creator ecosystems. I am already using another payment gateway successfully, but my experience with these platforms has been extremely disappointing and frustrating. #paymentgateways #indialaw trying to attach a video in the comments section. I am not going to let this issue go quietly.

@satyamsawant2 Thank you for sharing the details. We are getting this checked internally and will update you soon. * ★DR

@SupportCashfree Have messaged. Pls check

Seriously @Razorpay ?? 😭😭 U r charging for KYC verification. Thinking of going with @PayUindia @gocashfree

@prontlyx Hi, we request you to kindly share your registered email address via DM so that we can review your account details and assist you further accordingly.* ★SS twitter.com/messages/compo…

@satyamsawant2 Please feel free to get back to us via DM in case of any queries or assistance during the onboarding process. * ★SS twitter.com/messages/compo…

@satyamsawant2 Sure, we would love to help you get onboarded with Cashfree! We request you to kindly sign up using the link below: merchant.cashfree.com/merchants/sign… Once the signup and document submission are completed, our team will review your application and help you get started smoothly.

@prontlyx Please feel free to get back to us via DM in case of any queries or assistance during the onboarding process.* ★SS twitter.com/messages/compo…

@prontlyx Hi, sure, we would love to help you get onboarded with Cashfree! We request you to kindly sign up using the link below: merchant.cashfree.com/merchants/sign… Once the signup and document submission are completed, our team will review your application and help you get started smoothly.

@MUKESHKRISHAN @gocashfree Hi @MUKESHKRISHAN We regret the inconvenience caused. Please note that we currently do not have a toll-free support number. Further, as the chargeback is under review with the bank, we request you to kindly connect with your issuing bank for further updates. *SS

@gocashfree no contact number so that I can connect with cash free

@shad0w_wa1k3r We appreciate your understanding, and your feedback has been duly noted. We’re always working towards improving the support experience for our users. Feel free to reach out to us anytime you need assistance. * *AX

@SupportCashfree Thanks! Will note to approach twitter instead of email next time.

Genuine curious @gocashfree how do you guys even exist? Forget doing the promised KYC of a fresh business on your partners portal, you don't even acknowledge a support email? Really consider removing the "usually done in 3 business days" text since it has been 10 days & NO ACK!

@shad0w_wa1k3r Please feel free to write back to us if you face any difficulties or need further assistance! * *AX (2/2)

@shad0w_wa1k3r Thank you for your patience. Our team has shared a clarification regarding your pending KYC process via ticket ID: 7804987. Kindly log in to your Partner Dashboard to complete the formalities so we can proceed with the verification. (1/2)

@arjunaditya_ Thank you for your patience. We’ve received an update from our team that all the submitted domains have now been successfully whitelisted. Feel free to write back to us if you need any further assistance. * *AX

@gocashfree a little faster please 😃 It's been 3 days