Support at Tommy

Need some help with a product or purchase? We're at your service @SupportatTommy

@DeclanStJames We’re happy to look into this for you. Please send us a DM via @SupportatTommy ❤️

@SupportatTommy Hi—I'm not sure if this is the right group, but I’m hoping someone can point me in the right direction. When I moved back from London to the USA, two of my containers were lost, and unfortunately they had all my shirts and clothes in them. After dealing with the insurance check and trying to rebuild a wardrobe from scratch, I’ve been looking everywhere for one specific item I used to wear constantly. I had two cobalt‑blue Tommy Hilfiger broadcloth dress shirts—long sleeve, button‑down, with the logo placed below the pocket area (if the shirt even had a pocket; I just remember the logo being lower than usual). That cobalt shade was basically my signature look. I received your recent dress‑shirt sale email and went through every option, but I didn’t see anything close to that deep cobalt / dark‑blue tone. In Ukraine 🇺🇦 that combination—dark navy suit, cobalt shirt, and a muted copper or gold tie—was always a hit, especially since hardly anyone wears suits anymore. Is there any chance I can still order that cobalt color from you, or find it anywhere in your current or past collections? Thanks in advance. (Kinda like this but more vibrant) Ta DSJ.

@Billo_thegreat We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy I purchased a bag from your store in Riyadh and was informed now that bags are non returnable. This was never explained to me. I'm very upset and would like an immediate action.

@SandraRoseira We’re happy to look into this for you. Please send us a DM via @SupportatTommy ❤️

@SupportatTommy Good morning, I would like to return the order but I can't print the return label. Can you send it to me? Thanks

@damianmkv We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy my son has been trying to get hold of your support team by phone since before Xmas and no one answers. Same with the live chat. How can he speak to someone about a gift voucher he purchased but made a typo in the email address spelling ?

@HeddermanMark We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy Your Website online Chatbot is pathetic and you need a better means of engaging your customers. I would appreciate if somebody supporting Ireland could DM me - Thank you

@Ivana27585600 We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy PART 6 This level of service has been extremely disappointing, and I expect this matter to be resolved without further delay. I look forward to your prompt response. Kind regards, Ivana Slukova

@Mayureshpandhar We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

Hi @SupportatTommy , I have recently purchased Tommy Hilfiger sunglasses but it got a small gap on left side glass and frame. I have submitted a repair request on September 21, 2025. Its been more than 20 days and I still haven’t received any update on this. Please look into it

@NMuralii99 We'd like to hear more about this, could you drop us a DM via @SupportatTommy?

@SupportatTommy - need help. Bought #TommyHilfiger frame from #Specsavers. Purchase is not even an year old. The logo from one side fell off. @Specsavers team is Saying they can't help as they don't deal with missing parts of #Tommy Pls hv a look.

@sachins22438961 We’re happy to look into this for you, However, we haven't received your private message yet. Please send us a DM via @SupportatTommy ❤️

@TommyHilfiger @SupportatTommy No reply from support team 8800144449 pls arrange a call back immediately

@TommyHilfiger Hi I bought this handbag around 1.5 year ago and gifted to my wife and she hardly used it but please see the in just 1.5 years it started pealing off….hope you guys are not supplying D grade products in Indian market…see pics for surprise

@sachins22438961 We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy Hi have bought Tommy bag around 1.5 years ago from shoppers stop for my wife on her birthday and look at the condition now,hope you guys are not supplying D Grade stock in Indian market.

@Nutriti67345149 We really want to know more about this! Please reach out to us via DM.

@SupportatTommy rubbish service. Your staff have no clue on how to do a proper job

@iBader_Tech We’re happy to look into this for you. Please send us a DM via @SupportatTommy ❤️

@MarkTho74745882 We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy still waiting for a reply off devon customer service, bit of a contradiction really, bad service by customer service. 😂😂😂

@Nee7666 We really want to know more about this! Please reach out to us via DM.

@TommyHilfiger @SupportatTommy Very very disappointed with post sales services and etiquette demonstrated by TH Brand store at DB Mall Bhopal India

Plans for tonight anyone? #HappyNewYear

@gazzy100 We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy Ur passed a 30 min window to cancel as in del mode ,its not even pressed yet in 4 days

Need some help with a product or purchase? We're at your service @SupportatTommy

@theresa_hud Hi Theresa, we’re happy to look into this for you. In this case, please contact us via Facebook Messenger. ❤️

@SupportatTommy I can’t DM you as it says I need to be verified 😳😳😳. I am not going to put the order number on here, so same question. I placed an order online last Monday and it still has not been dispatched. How much longer will this be?

@KetkiMehta8 We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@TommyHilfiger @SupportatTommy Team support are you going to contact me or what should I do to get the support team to respond. Have been sending messages since two days

@TommyHilfiger please guide me to correct team for colour bleed in a product bought in Singapore. I don’t have the bill but can share the soft tag details.

@jackmaylam We’re happy to look into this for you. Please contact us through Facebook PM or Instagram DM so we can help you ❤️

@OProwse We'd like to hear more about this, could you drop us a DM via @SupportatTommy? 📩

@SupportatTommy I ordered a week ago and you’re yet to dispatch my order… I get that you’re busy but really?! Please help track down and speed up the process

@ddxllszbd ¿Podrías por favor probar a enviarnos un PM a través de Facebook o un DM a través de Instagram? ❤️