Susan Gee

@PRESTOcard @RealJohnnyVegas I'm in the same situation and that solution doesn't really work because I want my pass to end in August as scheduled. Also, I don't think we can cancel our plans if they are already cancelled so not sure how to do that.

Hi Johnny, Thank you for your patience while we worked to get clarity on this issue. We now have an update and next steps to help get this resolved. Here’s what to do next If you are a TTC 12‑Month Pass customer, and you haven’t been charged for your pass, and your Monthly Discount Plan (MDP) contract is not active, Please follow these steps: Cancel the existing contract in your PRESTO account, set up a new 12‑Month TTC Pass contract. The early cancellation fee will be waived, so you will not be charged for canceling the old contract and once the new contract is set up, your pass will be usable immediately. There’s no need to wait 4–7 hours. We truly appreciate your patience and understanding while this is corrected, and we’re sorry again for the confusion and frustration this caused. Let us know if you need further assistance. ^CK

@PRESTOcard I received an email from you stating that the emails sent about my 12 Month TTC Pass was canceled and that I will be owing TTC for doing so, were sent mistakenly by the system. That my pass is fine. Well looks like that is not the case as I paid for my fare today

@jimmyfallon The Joy Of Cooking Every Night #QuarantineAbook