Susan Swingler

No power since 9:45 today in Dunkeld @CityPowerJhb please advise on what the issue is

@CityPowerJhb no power in Dunkeld since 10am. Please advise

@CityPowerJhb Dear Susan, your City Power call ref CPWEB4053863

@SusanSwingler Hi, please provide your reference so we can check call status. ^NN

@CityPowerJhb Dunkeld without power since 4am. Multiple faults logged. Please advise on when power will be restored.

@CityPowerJhb No Power Dunkeld since 4am. Multiple faults logged. Please advise on what the problem is?

#CityPowerUpdates #JoburgUpdates Loadshedding has been suspended from 05h00 until 16h00 today. Thereafter Stage 2 Loadshedding will be implemented from 16h00 till 05h00 on Wednesday as per Eskom's directive. Here's the schedule for today ^LT #SaveEnergyJHB

#truckcrash N1 south bound close to Richmond

Current situation between Richmond and Three sisters @TrafficSA

@CityPowerJhb I have been trying for 4 months now to get you to correct my meter readings and still not done. Who do I escalate to?

@TelkomZA Please can you call or email me?

@SusanSwingler Afternoon , we sincerely apologize for the inconvenience the above issue is causing . Please DM us the following info , so that we can check ; Affected landline ID number for verification Fault reference number/s provided when reporting . ^WC

@TelkomZA two months now with a landline that is not working. Please advise how else I can get problem sorted. Fault reporting, phone calls to your call centre sadly not working

@coolideas_ZA @vumatel I was “promised” a technician will sort out the issue by 9:30am today. I have yet to see anyone from @vumatel or @coolideas_ZA - many hours later

@SusanSwingler @vumatel @SusanSwingler The FLP advised that their technicians will attend today, we will follow up and provide further updates as soon as they have been made available.

4 days and counting with no internet thanks to @coolideas_ZA and @vumatel

@vumatel You kidding right? The issue definitely was not resolved @vumatel

@SusanSwingler Hi Susan The issue was resolved yesterday. Kindly confirm is you are no able to connect

72 hours now without our fibre connection @vumatel Our ISP struggling to get any feedback from @vumatel Fortunately we have other fibre options in our area so might have to look at changing

@coolideas_ZA @vumatel I did - my internet is still not fixed @coolideas_ZA @vumatel

@SusanSwingler @vumatel @SusanSwingler Good Day Susan, please check your ticket #COOL-20220204-869382 which has just been updated with the latest feedback received.

@vumatel @vumatel 662593

@SusanSwingler Hi, Susan can we please have your Vumatel ticket number logged through your ISP starting with 66.

@vumatel @vumatel Been logged via our ISP last Friday. 4th day now without internet @vumatel COOL-20220206-870026 COOL-20220205-869845 COOL-20220204-869382

@SusanSwingler Hi Susan Kindly provide us with your Vumatel ticket number you received via sms

Finally got a first call from @coolideas_ZA since reporting issue on Friday. Just to get a message that my ticket will only now be escalated… and unfortunately they are not able to provide an eta. Time to change to new ISP?

@coolideas_ZA No response yet?

@SusanSwingler @SusanSwingler Thank you, we have requested that our Support team reach out with an update as soon as possible

Almost 48hours now without internet @coolideas_ZA Maybe time to change ISP?

@coolideas_ZA @coolideas_ZA There are quite a few COOL-20220206-870026 COOL-20220205-869845 COOL-20220204-869382

@SusanSwingler @SusanSwingler Good Day Susan, please provide us with your Cool Ideas ticket ref # so that we may escalate to the relevant teams to reach out and assist further.