Sync Support

@John120120 @Sync Hi John, I can see your ticket and have escalated it. Our team will be reaching out shortly.

@Sync Sync support has died. It used to be I could get phone support. Now you have to pay extra for their "Pro" support. I'm now stuck at a new location with their broken app. No syncing. I opened a ticket many hours ago and am still stuck. Google Drive is looking good.

Cyber Monday deals don’t last forever. But the value of this one does! Get 50% off new end-to-end encrypted cloud storage plans for life. Discount disappears at midnight: sync.com/cybermonday/ #cloudstorage

@minoulechatchou @Sync We are aware of an issue with the mobile apps and are currently investigating. Please keep your eye on our status page for further updates: sync.statuspage.io

@Sync doesn’t appears to work on iOS since last evening.

@ZacSixChip @Sync A Linux app is on our roadmap, however, we still don't have a timeline for when it will be released.

@Sync Love your product. Lot's of people are switching to Linux, myself included - a linux version of Sync.com about now would be great, any plans to release one?|

@Glen_ov_Hull @Sync Hello there, Thanks for contacting Sync. We are aware of an issue logging in to the Mobile App and our network engineers are currently investigating. We will keep you posted once we have a resolution. In the meantime, you may use Sync through other channels (Web app, Deskt...

@juicedbelmont @Sync If you wish to downgrade to another plan, you can do so by editing your subscription, see: help.sync.com/hc/en-us/artic…

@Sync I’d like to downgrade my subscription plan, but it seems that’s impossible without losing access to my account and my files. Do I understand correctly? Once subscribed, stay subscribed or else?

@dkdkgmgm @Sync Offline folder sync is only available on our Pro and Personal plans

@Sync Does your Basic 25GB (Cyber Monday Only) plan allow the syncing of folders offline?

Last chance to lock-in 50% Off Forever on brand new plans before Black Friday ends! Claim your discount right here: sync.com/blackfriday/

@RichmondG30 @Sync Hi there, can you please DM me your ticket # so I can have your ticket escalated?

@Sync is great. Until it isn't. As a longtime user I'm learning the hard way that Sync doesn't take support seriously. Beginning Day 4 of waiting for them to fix a problem that has one of our two CAD stations down. Extremely disappointed.

@SamGarden1 @Sync Hi Sam, to locate your ticket, can you DM me your ticket ID or your account email?

@Sync I’ve been using your service for years. It’s been really really good but recently stopped working. I’ve now been on a support ticket for four weeks and can’t even get a response from your end over the last two weeks complete radio silence. Surely you guys are better?

@cqwww @Sync They may contact us by visiting sync.com/support (sync.com/support) and submitting a support request from this page. We'll follow up from there. Thank you!

I talked to a business yesterday using @Sync their $15/m plan, "unlimited storage"! He's got +40TB of video there! He noted it's super slow, so he just has it back up over night there...

@tominco @metaholistic @Sync It was a change made earlier this year so a recently signed-up account would not receive any rewards

If you would like to check out @Sync and the amazing online storage and backup options here is my referral link - sync.com/?_sync_refer=b…

@gormagion Our team would like to investigate the issues you're mentioning a little further with you.  To get started we ask that you open a support ticket here:  sync.com/support/

@Sync_Support Also, when I tried to make an account, I got hit with this. This happened on multiple browsers on 2 computers. Internet works fine (LAN/WiFi connections on fiber), otherwise I wouldn't even be able to write this.

Picture this, @Sync: Client sends you a link to big project. There are 1140 folders. Your task is to download a single file from the folders that start with I-P. There is no search, no opening folders in new tab, and every time you go back out, the entire page reloads.

@LuchaComics @Sync Hi there, we had a temporary issue yesterday which has now been resolved. If you're still having issues, please submit a support ticket and we can look into it: help.sync.com

@Sync is there an outage?

@gormagion Hi there, For this type of error message, there's two different ways you can proceed: 1. Sign up for a Free Pro Trial account under:  sync.com/free-trial/   You can allow the Trial to run out and then downgrade to the Free account. 2. Install our Desktop App and sign up f...

@gormagion Hi there, thanks for the detailed feedback. I've passed it along to our team.

So you scroll to the letter, enter folder, download, go back, you're placed on top again, you scroll back down to the letter, find next folder, and repeat all of that MANY times. So, my question is this: Does that seem efficient to you? At LEAST enable open in new tab! 😡

@cybertrapped To further investigate and escalate to the proper team, please submit a support ticket by visiting sync.com/support We'll follow up from there. Thank you!

@Sync_Support Hello, problems loading panel cp.sync.com Could you verify the content-security-policy? View network log generated: https ://raw .githubusercontent .com/cybertrapped2/shared/refs/heads/main/cp.sync.com.20250627T112000PDT.har

@bugsy3hairs @Sync Sync's latest desktop app CloudFiles allows you to make files online only to save space on your hard drive. Checkout the link below for more information: help.sync.com/hc/en-us/artic…

@Sync when will you add "online only" so we can save space on harddrive?

@cybertrapped @Sync we have forwarded this information to the agent assisting you in ticket 370395

@sync Unable to view or download files, and my choice of older web panel is not displayed. Beta web panel is bad for me please help ticket 370395 Sentry javascript related code is misused by hackers please view sync.com linked console content file

@RperrinUk @Sync We had a temporary issue this morning causing brief connection problems for some users. It’s now resolved and everything should be back to normal. If you're still having issues, please create a ticket here: help.sync.com/hc/en-us/reque…

@Sync are your servers down? Our sync is saying it cannot connect to the network?

@cybertrapped @Sync Hi there. I see that one of our agents has followed up on your ticket with some suggested steps on resolving the link issue. Please take a look at the response and let us know if you need any more help.

@Sync please help. I have requested support twice about sharing files through public link (I have not configured the link for end to end encryption), and I am told to login and wait 10 minutes to let encrypting finish. What does my logged in status have to do with recipient view