TID Travel Insurance

Travelling again? New cover to include some Coronavirus related events

@Guverna Hi Adam, Thank you for getting in touch with your feedback. Kindly be informed that your escalation is with the Internal Dispute Resolution Team. Once they have an outcome, the team will inform you accordingly. Kind regards, Babita

@TIDaustralia Just want to let you know that i have received no calls, no follow up and no support on this. It's been 6 months and you have not even looked at my claim. I am currently on hold to #NIBtravelServices, your underwriter. I've only had one dropout after 20 mins of waiting.

@TIDaustralia i've been waiting 5 months for my claim to be assessed. Multiple calls to you...many many promises. Nothing. I'm on hold again to make the same enquiry. What gives? I appreciate things may take time but no contact or update. #ombudsman

@Guverna Hi Adam, I haven found the email and escalated it directly to my leadership team. We will update you as soon as possible. Kind regards, Belinda

@TIDaustralia Hi Belinda. I just sent the email. At this stage i'd be surprised if this generates any progress.

@Guverna Can you please let us know your policy number and/or claim number, and we will look into it as soon as possible. Kind regards, Belinda

@TIDaustralia It's been escalated a few times already Babita.

@ByrnesDave Hi Dave - thanks for the shout out! We really appreciate it. Belinda - TID

@RobertCawood2 @TIDaustralia are pretty good

@ExploreWithErin Hi Erin, We're not quite sure what you mean by author information. Can you possibly DM us with a bit more information and we'll be happy to help. Safe travels, Belinda

@TIDaustralia Hi Team, How can I update y author information on your page?

@jchowx Hi Chow, Thank you for getting in touch. You can use promo code TIDTHANKS for a discount when purchasing your next travel insurance. If you need any further assistance, please do not hesitate to contact us at 1300 843 843. Happy Travels. Babita

Any chance you wanna throw me a promo code @TIDaustralia? Pretty pleaseeee 🤪

@JEALayton Hi James, So sorry - That is correct, you are unable to DM us via twitter at this time. However, I may have located your policy using your name and dates the policy was issued. I have sent an email to verify your details and we can assist you further. - Sarah 😀

@TIDaustralia DM states it is disabled for TIDaustralia?

@TIDaustralia I purchased insurance online two nights ago and am yet to receive email with details. Tried to register. No email. Reached out to your support desk, no response or email. Please can you assist

@_marty_k Hey Marty, It may be that the policy did not merge automatically when it was issued 🤔 Sorry about that. When you have a moment send an email to info@tid.com.au. Please include the policy number and member details and we'll be happy to fix this right away! 😀 Safe Travels - Sarah

@TIDaustralia I just bought 2 policies, got both emails, but only 1 st one purchased is showing up on my account online. Same name, email, etc on both. Any idea what may be happening?

@Sharleenbeauty Thanks so much for the shout out Shar! Much appreciated.

@NickBateman1 Hi Nick, I would like to pass on my apologies for the delay on the phone. 😥 We are receiving a high influx of calls and are doing our best to get to everyone as quickly as possible. If I am able to assist you with anything, send through a DM and I'd be happy to help. 😀 - Sarah

@TIDaustralia 45 minutes and still waiting on the phone

@plasmo_energy Hi thanks for getting in touch. We plan to resume selling travel insurance to Australian and New Zealand residents as soon as possible and look forward to supporting our customers as travel returns.

There's never been a better time to head to the stunning Red Centre and cross NT off your bucket list! travelinsurancedirect.com.au/blog/discover-…

From the Great Barrier Reef to the Daintree Rainforest, exploring Cairns like a local is now a possibility with Queensland border restrictions easing next week. travelinsurancedirect.com.au/blog/a-locals-…

Worried about COVID-19? New cover to include some Coronavirus related events. travelinsurancedirect.com.au/whats-covered-…

Cruises are back and having a moment. How likely are you to book a cruise this year?

We’re experiencing longer than average wait times for our Emergency Assistance Contact Centre. Apologies if we take a little longer to answer your travel insurance enquiries. We’ve put together FAQs to answer common travel insurance questions at this time. bit.ly/2QeSamY